European CIO Xchange
The CIO's New Mandate – Empowering People, Driving Value, Leading with Resilience
Today’s CIO plays a central role in business strategy and enterprise leadership. No longer focused solely on IT operations, CIOs are driving digital transformation, aligning technology investments with business goals, and building resilient, adaptive organizations in the face of constant disruption. As AI and automation move from experimentation to enterprise adoption, CIOs face a dual challenge: unlocking new business value while ensuring strong governance, security, and risk management. With Agentic AI rapidly reshaping operating models, CIOs must balance innovation with transparency, ethical oversight, and operational control. This new mandate requires rethinking talent, collaboration, and technology governance — enabling CIOs to lead responsible AI adoption, deliver measurable outcomes, and strengthen organizational trust and resilience.
Overview
Technology leadership is central to enabling innovation, governance, and growth as AI accelerates digital transformation. Today’s CIO must integrate AI and emerging technologies responsibly, harness data for actionable insights, and support data-driven and agentic AI initiatives across the enterprise—while balancing strategy, risk, communication, and people as part of the C-suite.
Join fellow CIOs, technology leaders, partners, and IDC analysts to exchange best practices, build meaningful connections, and collaborate on leading successful transformation in the age of AI agents.
Thomas Meyer
Thomas Meyer joined IDC in January 1999 and is currently responsible for managing IDC’s IT Research in Europe. This includes coverage of software, services and hardware markets focused on topics such as datacenter transformation, cloud computing, virtualization, business continuity, sustainability and print services. Additionally Meyer also manages IDC Europe’s cross-domain Practices which provide insight and advisory on 3rd Platform industry transformation such Internet of Things, Cloud, Mobility, Big Data and Customer Experience IT to ICT vendors and end users.
Meyer frequently speaks at IDC, industry, customer and CIO events such as CeBIT, IDC’s EMEA CIO Summit Series, IDC’s Virtualization and Cloud Conferences and the Mobile Commerce Conference. He often contributes to articles in publications across Europe, including the Wall Street Journal, Die Zeit, Focus, Le Monde Informatique, and IT Week, and has also appeared on the BBC World Business Report and Breakfast Business Update.
Before joining IDC, Thomas Meyer worked as an IT media analyst. He holds degrees from the University of London in economics and German and an MA with a focus on European management concepts.
Event Sessions
Day 1 8:30 am
IDC Welcome
Day 0 6:30 pm
Getting Back in the Driving Seat with Agentic Operations: Cost, Control, and Outcomes
AI agents are redefining how work gets done, and they are raising new questions about cost, governance, and control. As agents spread across the enterprise, CIOs need to accelerate innovation while keeping oversight, accountability, and measurable business outcomes.
Join BK, President and CEO of Genpact, and Tom Meyer of IDC for a candid conversation on Agentic Operations, the category Genpact created to bring AI agents, proprietary software, process intelligence, responsible AI and human expertise directly into enterprise workflows. Learn how to scale AI with control of investment risk, manage increasingly complex agent ecosystems, and keep humans at the center of critical decisions, so organizations grow faster, operate leaner, and convert more to cash.
Laurie Buczek
Event Sessions
Day 1 8:45 am
The CIO’s New Mandate: Empowering People, Driving Value, Leading with Resilience
Jennifer Thomson
Jen Thomson has more than 20 years’ experience advising IT Vendors, senior IT, and business execs on their digital business optimization and transformation strategies. She leads European Research for Accelerated App Delivery, Cloud, and Services. Her core goal is to drive synergies and growth across these research areas, with a central focus on thought leadership.
She specializes in providing insights on the investment strategies and decisions of European enterprises as they transition to modern application architectures. Her research explores app dev and delivery capabilities required to operate in a digital economy, and how this impacts enterprise organizational structures, culture, processes, tools, and skill sets. She leads the Future of Digital Innovation research for IDC Europe, exploring software innovation strategies and what this means in terms of end-user strategies, investment priorities, software sourcing, and KPIs. Thomson’s core research also explores enterprise maturity and strategies towards enterprise scale and empowered DevOps.
She is responsible for the execution of a broad range of consulting and advisory projects. As IDC’s European expert on application development and delivery strategies, Thomson is an experienced public speaker and regularly presents at conferences and IDC partner and end-user events.
She started her career at Compaq Computer EMEA as a senior research analyst. She has a bachelor’s degree in international business with German from Sheffield Hallam University (United Kingdom) and Pforzheim Fachhochschule (Germany).
Event Sessions
Day 2 11:50 am
Mind the gap: Set the direction. Prove the value. Build the trust.
How will end users work with services?
Andrea Siviero
Andrea Siviero leads IDC’s European Digital Business and Future of Work Research group. The group provides market research insights to foster a purposeful and fair adoption of technologies supporting digital societies, businesses and workforce and empower tech providers in strategic decision making, planning and go-to-market activities. Siviero also co-leads the IDC Worldwide MacroTech Research program, focused on the intertwined connection between the Economical and Digital worlds – analyzing the impact key MacroEconomic factors have on the digital landscape and viceversa, how technologies are impacting economies around the world.
Siviero advises IT players on building a forward-looking digital business and workforce strategy, while providing an in-depth view on future of work technology adoption, key digital use cases, macroeconomic digital impact, and digital regulations and emerging technology, via qualitative subscriptions and custom consulting projects. He has extensive experience with large strategy and go-to-market projects with IT providers. He is a member of IDC’s global Tech Storytellers taskforce and he is passionate about public speaking and customer engagement opportunities.
He joined IDC’s European team in 2014 and has become a recognized independent analyst across Europe and beyond in the vertical markets and digital business space. He is based in Italy and he holds a joint PhD in mathematics between the Université Bordeaux I (France) and the Universiteit Leiden (the Netherlands). During his PhD, he covered scientific research, academic teaching, and vocational training. He is a native Italian speaker and he is fluent in English and French.
Carla Arend
Carla Arend is a senior program director with the European software and infrastructure research team, and heads up IDC’s European cloud research. Arend provides industry clients with key insight into market dynamics, vendor activities, and end-user adoption trends in the European cloud market. As part of her research, she covers topics such as how European organizations are adopting cloud, how cloud drivers and inhibitors are evolving, cloud management, cloud security, data management in the cloud, IoT and cloud, AI and cloud, Devops and cloud, as well as GDPR impact on cloud and cloud code of conduct.
In addition to syndicated research, Arend has worked on many custom consulting projects identifying opportunities in the European cloud market and has authored white papers on subjects such as cloud management, cloud security, data management in the cloud.
Arend is regularly asked to speak at industry events, strategy workshops, sales kick-offs and training, partner events, and end-user events.
Arend holds a BA in business administration from University of Mannheim and an MSc in business administration and management of technology from Copenhagen Business School, in addition to course work at the Asian Institute of Technology (AIT) in Bangkok.
Ewa Zborowska
Ewa Zborowska, an experienced technology professional with over two decades of expertise in the European IT services and cloud market. Since 2003, she has been a member of the IDC team, based in Warsaw, focusing on IT services research. In 2018, she joined the European team with a specific emphasis on cloud and AI.
Ms. Zborowska’s interests encompass a broad spectrum, from exploring new technology delivery models to delving into the relationship between business and IT, and understanding the societal and individual impacts of technology. She has authored numerous market publications and reports and advises on IDC projects throughout Europe. She also participates in IDC’s and third-party conferences as a keynote speaker, panelist, and moderator.
Prior to her role at IDC, Ms. Zborowska worked at Statistics Poland (formerly the Central Statistical Office) and worked at an IT company. She holds a degree in Management from the University of Łódź in Poland and has completed postgraduate studies in forecasting and foresight at Collegium Civitas University in Warsaw.
Chris Barnard
Chris Barnard is vice president, European Telecoms and Infrastructure, at IDC. He joined the company in 2000 and is responsible for European research covering all aspects of telecoms and IoT, datacenter infrastructure, networking, unified communications & collaboration, related professional services.
Based in Amsterdam, Chris and IDC’s region-wide team of analysts focus on the major shifts taking place in the markets, as organizations move from physical, premise-based environments to services delivered via virtual and cloud solutions in a business world that is mobility-centric. Chris and team work very closely with a range of telecoms providers and infrastructure vendors, from industry leaders to start-ups, to identify the drivers and opportunities on offer.
He is the author of numerous white papers and trade press articles on telecoms, professional services, convergence, unified communications, ebusiness, infrastructure, and networking strategies. He is widely quoted in the international technology and business press. In 2010, Chris was named telecoms analyst of the year by the Institute of Industry Analyst Relations (IIAR). He is frequently asked to speak at international industry conferences, customer events, and road shows.
In the late nineties he worked for three years at Montreal-based software company Essentus as special projects manager and customer support manager (Europe). Before joining this supply chain management vendor, he was employed by Fast Lane, an Oracle consultancy in the Netherlands. Chris, who holds a master’s degree (cum laude) from Stellenbosch University, also has six years’ experience in content and management roles at media companies.
Louise McKeever
Louise McKeever has responsibility at Deputy Secretary General level for the Overall management of Office of the Government Chief Information Officer.
The Government Chief Information Officer acts as the strategic advisor to Government on the digital government agenda and plays a leadership role in digital service delivery and innovation initiatives working in collaboration with and providing advice to Departments and agencies across the Civil and Public Service.
In addition to leading on the development and implementation of a number of key strategies such as the new national digital and AI and data strategy and the Public Service digital and ICT strategy, and national and EU legislation, the Government CIO also provides input, support and advice in relation to the digital agenda to Ministers as well as other areas of this Department, other Departments and Public Service Bodies.
Event Sessions
Day 2 9:15 am
Transforming Government through AI and Data – breaking down silos, overcoming legislative barriers and scaling integration to deliver smarter public services.
Jeroen Scheer
Jeroen Scheer is Leader Digital Innovation and IT Manager Power Technologies (a.i.) at Shell since 2019. He leads the Digital Pathfinders Team. Jeroen has been active in the energy industry for more than 22 years and is considered as one of the core digital leaders and architects managing the transition of the energy sector and the grid in a transition that brings a very complex ecosystem from a rather mechanical entity in the age of digital, while in the mean time embracing and facilitating the full scope of the energy transition. He has been leading digital (innovation) teams at (a.o.) Vattenfall, Alliander and Nuon. Besides, he presides several international standardization bodies, and is lecturer at several universities.
Jeroen shows his passion, creativity and long-year experience to accelerate the energy transition by linking digitization, technology, market dynamics and the energy system of the future in such a way that everyone can use energy in a dynamic mix in a reliable, cost-effective and sustainable manner. Jeroen is a well-sought after keynote speaker on many conferences throughout the world. Besides, he presides several international standardization bodies, and is lecturer at several universities, and was awadred with the Make A Difference (MAD) award in 2021
Event Sessions
Day 2 12:05 pm
ANWB Energy: From Chaos, to Strategy, to Execution
In an era dominated by constant buzz around emerging technologies, true organizational transformation relies far more on strong leadership and clear strategy than on technology alone. Drawing from the real-world experience of guiding ANBW Energy through a major transformation, this keynote outlines the journey from initial chaos to structured, strategic execution. Beyond the mechanics of strategy, the session examines the rapidly changing role of the modern CIO—shifting the focus from purely technical oversight toward value-driven leadership, building high-performing operational teams, and embracing personal growth by knowing when to let go of legacy approaches to enable long-term success.
Luise Bang
Luise Bang is an international transformation executive with more than 25 years of experience leading digital, organisational and commercial transformation programmes across complex global organisations. She has held senior leadership roles at Vodafone Germany, Airbus Defence & Space, MHI Vestas, Bombardier and Danfoss, where she drove large-scale transformation initiatives spanning AI, cybersecurity, enterprise architecture and operational excellence. Today she is a Board Member at ABENA, Thyssenkrupp Marine Systems and Esoft.
Event Sessions
Day 1 9:30 am
Lead the Shift: Why CIOs Hold the Power to Shape the Next Decade
For more than 25 years, Luise Bang has led transformation in some of Europe’s most complex industries: rail, defence, aerospace, energy and telecom. A former executive at Bombardier, Airbus Defence & Space, MHI Vestas and Vodafone, she is now a Board Member at ABENA, Thyssenkrupp Marine Systems and Esoft, bringing a unique perspective on strategic clarity, organisational resilience and leadership under pressure. In this opening keynote, Luise argues that strategic shifts are never elegant or comfortable, but they are essential. Technology doesn’t create transformation; leaders do. CIOs today hold the real power to shape the next decade by removing ambiguity, driving alignment and leading with courage.
Expect a keynote that is bold, honest and energising, and a call to action for CIOs to lead with courage, clarity and conviction.
Ibrahima Ndiaye
Event Sessions
Day 1 10:30 am
When Systems Decide – Why CIOs Need Architects Who Enable Decisions, Not Just Expertise
AI is everywhere. Expertise is getting cheap. Good decisions are not. CIOs need architects for two things: building the foundations AI runs on, and modeling decisions at every level, from enterprise strategy to technical choices, before humans or agents make them. Drawing on RATP Group’s experience, Ibrahima Ndiaye shows why the architect’s value has shifted from expert and governance to influencing and enabling decisions
Murat Gölcü
Murat Gölcü graduated from Boğaziçi University, Department of Computer Engineering in 2001. In 2003, he joined Eczacıbaşı Group and worked in various IT specialties and management positions. He is currently working as a manager responsible for Data Center, Network, Security, Cloud, SAP Basis, Big Data and Technology Support Services at Eczacıbaşı Bilişim. In line with these areas, he manages a large team serving both Eczacıbaşı Group organizations and other customers of EB.
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Ross Porter
Ross Porter is Head of EMEA Specialty Presales at Dell Technologies, where he leads the regional presales organisation, shapes technical strategy and guides customer advisory across EMEA. He works with organisations to turn ambition in AI, data and cloud into secure, scalable and practical strategies that deliver measurable business value.
Ross is known for leading change – helping customers and teams navigate technology transformation with clarity, pace and confidence. He has deep experience building high-performing, multidisciplinary and increasingly AI-enabled teams, creating cultures that combine strong technical expertise with collaboration, accountability and customer focus.
Alongside his leadership of people and transformation, Ross brings strong technology thought leadership to conversations around AI adoption, governance, cyber resilience and modern infrastructure. His approach is grounded in helping organisations move from vision to implementation, ensuring innovation is backed by trusted decision-making, the right skills and practical execution.
Ross is also a regular speaker on technology leadership, transformation and change at industry events, partner forums and leadership conferences.
Event Sessions
Day 2 12:20 pm
From Ambition to Advantage: Leading What Comes Next
In this closing reflection, Dell Technologies and NVIDIA revisit the ideas that mattered most and the throughline connecting them all: mandate, model, and leadership. You’ll leave with a clear sense of your next move and a partnership built for the long term. The technology will keep advancing. What endures is the trust to move forward, together. Thank you for shaping the conversation. The real work, and the real opportunity, starts now.
Day 1 9:10 am
From AI Ambition to AI Control
AI is no longer a side conversation. It is now a leadership mandate. Yet many organizations are discovering that scaling AI is less about launching more pilots and more about building the right operating model for trust, control, and business impact. In this session, Dell and NVIDIA will explore how CIOs can move from AI experimentation to enterprise execution by addressing the issues that matter most: readiness, governance, economics, sovereignty, and operational scale.
Arash Ghazanfari
A seasoned technology executive and former CTO of Dell Technologies UK, Arash Ghazanfari specialises in driving business growth and shaping strategic client engagements. As part of his c-suite and board advisory function across the UK and European markets, he collaborates with Dell Technologies’ EMEA leadership to engage senior executives and line-of-business leaders from key customer organisations. His focus is on accelerating innovation, enabling growth, and delivering measurable outcomes that extend beyond traditional IT boundaries.
Michelle Colley
Michelle Colley has been part of the Dell Technologies family for 13 years and leading AI for EMEA Services since 2023. ‘Customer first’ is Michelle’s mantra, and she has owned key customer relationships in the UK Sales team leading enterprise customers to understand how Dell Technologies can continue to innovate and support their technology challenges. Now focusing on AI as a Business Development Manager, Michelle has seen a wave of growth through our Professional Services portfolio for AI & Data and provides leadership and direction to navigate this complex new opportunity across every Industry. Having had an extensive career of 26 years in the technology sector, this is the most dynamic and exciting time to be part of ‘now’.
Paul Brook
Paul works in a team of specialists operating across the EMEA region, whose skills range from Data Science and Data Engineering to Generative AI and Quantum. He collaborates with customers, business partners, and technology integrators across EMEA to design and describe platforms that drive cost savings and revenue generation as part of their digital transformation journeys.
With a robust background in Cloud, AI, Application Development, and HPC, Paul also authored two notable books, ‘The Life of AI’ and ‘The Shape of Data’. Before joining Dell, he was engaged in business performance improvement consultancy, which has enriched his strategic approach to solving complex business challenges.
Paul is passionate about leveraging technology to empower organizations, reflected in his active engagement on social platforms like X/Twitter: @paulbrookatData and LinkedIn: Paul Brook. His leadership and insights are pivotal in guiding Customers and Partners towards impactful solutions that accelerate success.
Balkrishan “BK” Kalra
Balkrishan “BK” Kalra is the President and Chief Executive Officer of Genpact (NYSE: G) and a member of its Board of Directors.
Under BK’s leadership, Genpact has pivoted into the Agentic Operations company, where applied AI meets context-rich process intelligence.
For nearly three decades, Genpact has run and transformed mission-critical operations for the world’s leading enterprises. Genpact’s Agentic Operations are grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. With the company’s flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships, enterprises move rapidly from experimentation to scale. AI agents bring speed and precision, human experts bring judgment, and together they deliver outcomes clients can measure.
A founding member of Genpact’s spin-out from GE, BK has helped shape the company’s growth and culture across multiple verticals and global teams into the Agentic Operations company. A core conviction drives BK’s approach: “There is no Artificial Intelligence without Process Intelligence,” a belief that has defined both Genpact’s strategy and his voice on the responsible deployment of AI and digital technologies to achieve tangible business outcomes.
BK serves on the Board of Catalyst, a global nonprofit focused on accelerating organizational performance and women’s progress through workplace inclusion. He is also a member of the Wall Street Journal CEO Council, Fast Company Impact Council, and the NASSCOM CEO Forum. He holds a Master of Business Administration in finance and a bachelor’s degree in chemical engineering and is a certified Lean Six Sigma Black Belt.
BK describes himself as a “dad first” to his two daughters, a committed marathon runner, an average golfer, and an aspiring mountain climber.
Short bio:
Balkrishan “BK” Kalra is the President and Chief Executive Officer of Genpact (NYSE: G) and a member of its Board of Directors.
Under BK’s leadership, Genpact has pivoted into the Agentic Operations company, where applied AI meets context-rich, last-mile process intelligence. For nearly three decades, Genpact has run and transformed mission-critical operations for the world’s leading enterprises. As a founding member of Genpact’s spin-out from GE, BK has helped shape the company’s growth and culture across multiple verticals and global teams. A core conviction drives BK’s approach: “There is no artificial intelligence without process intelligence.”
BK holds an MBA in finance, a bachelor’s degree in chemical engineering, and is a certified Lean Six Sigma Black Belt. He serves on the Board of Catalyst and is a member of the Wall Street Journal CEO Council, Fast Company Impact Council, and NASSCOM CEO Forum.
Event Sessions
Day 0 6:30 pm
Getting Back in the Driving Seat with Agentic Operations: Cost, Control, and Outcomes
AI agents are redefining how work gets done, and they are raising new questions about cost, governance, and control. As agents spread across the enterprise, CIOs need to accelerate innovation while keeping oversight, accountability, and measurable business outcomes.
Join BK, President and CEO of Genpact, and Tom Meyer of IDC for a candid conversation on Agentic Operations, the category Genpact created to bring AI agents, proprietary software, process intelligence, responsible AI and human expertise directly into enterprise workflows. Learn how to scale AI with control of investment risk, manage increasingly complex agent ecosystems, and keep humans at the center of critical decisions, so organizations grow faster, operate leaner, and convert more to cash.
Sanjeev Vohra
Sanjeev Vohra is Genpact’s Chief Technology and Innovation Officer.
In this role, Sanjeev is focused on developing the Company’s technology strategy & roadmaps, which include scaling advanced technologies and AI capabilities, advancing technology acquisitions, infusing AI into all client solutions, and fostering a culture of innovation. He works closely with Genpact’s clients, partners, business leaders and employees, to reimagine future-ready solutions generating business value and growth.
Prior to joining Genpact in 2024, Sanjeev spent more than 20 years at Accenture in a variety of roles, including Global Lead for Accenture’s Data & AI business (Applied Intelligence), Chief Technology Officer and Chief Strategy Officer for Accenture Technology. He also served on Accenture’s Global Management and Investment Committees and was their Global Sponsor for Inclusion and Diversity.
Prior to joining Accenture, Sanjeev held functional and IT roles at Honeywell, Alcatel-Lucent and the Timex Group. He takes pride in his knowledge and accomplishments in supply chain, manufacturing, ERP and digital transformations.
Sanjeev is a technologist, an innovator, a futurist, and a people-first leader. He is actively involved in the technology & AI start up community, always seeking new opportunities to learn, collaborate and innovate.
Sanjeev holds a Bachelor of Technology degree and an MBA from the Indian Institute of Technology Delhi.
Ajay Vasal
Ajay is Genpact’s global lead for Data & AI. His focus is to help our clients make effective use of AI and related technologies in their business operations. He has been in the industry for more than 20 years, and has deep experience in helping client shape their AI and data strategies, build new capabilities and design complex transformation programs. He has worked across number of industries and brings in tremendous learnings and point of view on future of AI and how companies should adopt it.
Richard van Wageningen
Richard is President Europe at Orange Business, leading regional strategy, growth, and enterprise customer engagement. He drives secure digital infrastructure, cloud, cybersecurity, AI, and data solutions that help large organizations modernize, strengthen resilience, and scale innovation.
A seasoned international executive, he has led transformation and growth across Europe, the Middle East, Africa, and the CIS. Since joining Orange Business in 2013, he has held senior roles including Managing Director for Russia-CIS and President of IMEA, delivering growth, operational turnaround, and improved profitability across diverse markets.
Prior to Orange, he was CEO of the Linx Group and held leadership roles at British Telecom, where he founded BT Russia-CIS. He also worked at Lucent Technologies and AT&T in international sales and business development roles.
He is recognized for strategic leadership, execution excellence, and scaling complex organizations through customer-focused transformation.
Event Sessions
Day 1 4:00 pm
From AI Ambition to AI Readiness
| Organizations are investing heavily in AI, but turning ambition into business value requires more than AI capabilities alone. Trusted digital foundations — spanning connectivity, security, data, resilience and sovereignty — are essential to scaling AI with confidence. Strengthening these foundations enables organizations to accelerate AI adoption, manage risk and build the flexibility needed to adapt as technology and business needs evolve.
Three key messages 1. AI ambition → AI readiness Bridging the gap between growing AI ambitions and the connectivity, data and infrastructure capabilities needed to execute and scale AI. 2. Building Trust into the AI Foundation How security, sovereignty and trusted digital infrastructure enable organizations to adopt and scale AI with confidence. 3. From Trusted Foundations to Resilience |
Building digital foundations that support AI at scale while remaining resilient, adaptable and ready for future business and technology change.
Francesca Puggioni
Francesca is CEO of Orange Business for Switzerland, Southern and Eastern Europe, where she leads strategy, growth, and customer engagement across key European markets. She supports organizations in accelerating their digital transformation through AI, cloud, cybersecurity, connectivity, and data-driven solutions.
A recognized technology and business executive, Francesca works closely with C-suite leaders to navigate the opportunities and complexities of digital disruption, with a focus on responsible innovation, resilience, and sustainable growth. Under her leadership, Orange Business has strengthened its position as a trusted partner, helping enterprises balance performance, security, and operational agility in an increasingly complex technology landscape.
With extensive experience across the telecommunications and IT sectors in Europe and the United States, Francesca brings deep industry expertise and a strong customer focus. Prior to joining Orange Business, she worked at Lucent Technologies’ Bell Labs Innovation and gained entrepreneurial experience within Silicon Valley’s startup ecosystem.
An advocate for co-innovation and strategic partnerships, Francesca is passionate about unlocking the business value of emerging technologies. She is recognized for her collaborative leadership, strategic vision, and ability to turn innovation into measurable business impact.
Mohit Mitra
Mohit has spent over 15 years driving innovation and making technology actually matter to the business.
While hype cycles come and go, he focuses on the overlooked challenges — the unglamorous ones that quietly determine whether a company thrives or just survives. His philosophy is simple: complexity is a symptom, not a strategy. The best digital solutions don’t demand attention; they just work, and they last. He helps organizations cut through the noise and build something worth keeping.
Off the clock, he is a devoted father to a daughter and a cat (with very different levels of gratitude returned). He gets unreasonably animated at Rugby matches and holds strong opinions on pizza that he will absolutely share uninvited
Steve Mowll
Stephen Mowll is Vice President of Solution Engineering for EMEA at SailPoint, where he leads the technical organisation responsible for helping some of the region’s largest enterprises navigate complex identity, security and digital transformation challenges.
With more than 25 years of experience spanning financial services, cybersecurity, product strategy and technology leadership, Stephen has held senior roles at organisations including JPMorgan Chase, RSA Security and SailPoint. His career has given him a perspective from both sides of the table — as a technology leader responsible for delivering large-scale enterprise services and as a strategic partner to CIOs and CISOs undertaking major transformation programmes.
Stephen is particularly interested in how AI is reshaping the enterprise — not simply as a technology shift, but as a fundamental change to how organisations structure work, develop talent and manage increasingly blended workforces of people, machines and autonomous AI agents.
He is a passionate advocate for building high-performing teams, developing the next generation of technology talent, and ensuring that innovation strengthens rather than diminishes the role of people in the enterprise.
Event Sessions
Day 1 3:45 pm
The Macro Landscape & The Next 10 Years: Explore the executive mindset required to steer a hybrid workforce.
Adele Trombetta
Adele Trombetta is SVP & GM of Cisco Customer Experience in EMEA, where she is leading the transformation of Cisco’s services organization for the AI era.
Named one of Forbes Middle East’s 100 Most Powerful Businesswomen of 2025 and recognized as a Women of Excellence honoree by the Senate of the Italian Republic in 2026, Adele is a globally recognized technology executive with more than 25 years of experience. She is known for turning innovation into measurable business value by helping teams, customers, and partners adopt AI in ways that improve decision-making, accelerate outcomes, and strengthen customer experience.
Adele’s leadership combines strategic vision, operational discipline, and a strong belief that AI succeeds when paired with human judgment, learning, and accountability. Previously, she held senior leadership roles at IBM and DXC. She is a patent holder, an engineer, an MBA graduate, and a passionate advocate for women in technology and sustainability.
Event Sessions
Day 1 9:45 am
Hours, Not Months: Rebuilding the Infrastructure Investment Case for Machine-Speed Risk
Frontier AI models can now find vulnerabilities, write working exploits and chain them into complete attack paths at machine speed – and the same capability is available to adversaries. Cisco has run these models against its own portfolio, analysing roughly 1.8 billion lines of code across more than 25 languages in eight weeks, work that would historically have taken years. Adele Trombetta and Chris Barnard discuss what changes when patching becomes a continuous operating rhythm rather than a quarterly project, why reachability matters more than severity score, and how CIOs build the investment case for infrastructure that can keep pace.
Christian Korff
Christian Korff leads the Strategic Sales, Strategy & Planning organization across Cisco’s EMEA region. As a member of the EMEA Leadership Team, he steers some of the most complex growth areas in one of the company’s largest markets: Services, Buying Programs, Strategic Sales, and the Cisco Global Enterprise Model, as well as the Strategy, Planning and Operations teams.
With more than two decades at Cisco, he has held key leadership roles across technology, management, and transformation – from pioneering network initiatives across EMEA to advising Europe’s leading industrial and financial organizations through their most ambitious transformations.
As Chairman of the Federal Commission for Artificial Intelligence and Value Creation 4.0 within the CDU Economic Council, Christian also plays an active role in shaping the policy framework for AI in Germany.
Enrico Mercadante
Enrico Mercadante leads Cisco’s Specialists Sales business across EMEA. A trained engineer, he has spent over 25 years at Cisco in a range of leadership roles, including heading the EMEA Networking team and leading innovation initiatives across Southern Europe. He has also driven several transformation programmes for Cisco Italy spanning innovation, architecture, and digital transformation.
Enrico is passionate about solving complex business challenges through digitalisation. His experience at Cisco also includes leading the technical presales team for South Europe and building out the company’s cloud business in the region, as well as earlier roles as Systems Architect and Presales Manager for the telecoms market in Italy.
Before joining Cisco in 2000, Enrico worked at Ericsson as Product Manager for Radio Access over IP in Stockholm, and as a Systems Architect in Italy. He holds a degree in Telecommunications Engineering from Università La Sapienza in Rome.
Michael Kaemper
With over 25 years’ industry experience, Michael Kaemper leads the technology vision for Cisco’s Customer Experience organisation across Europe, the Middle East and Africa. His mandate is simple to state and hard to do: make change safe, fast and repeatable at enterprise scale.
Under his leadership, CX EMEA has moved from manual, project-based delivery to an Infrastructure as Code model supported by AI – compressing implementation and operational timelines from weeks and months to minutes. The approach is built on 100% automation of testing, documentation and implementation, delivered through GitOps pipelines and dynamic, API-driven infrastructure consumption using Terraform, Ansible and OpenTofu.
The results speak for themselves – implementation and change success rates of 98%+, with operational expense reduced by designing out configuration error at source, and two industry awards: Stevie Award – Best AI Assistant (2025) and Edison Award – Services as Code (2026).
Dan Tesnjak
Dan Tesnjak, based in Zurich, Switzerland, is a thought leader and advisor in workforce data, AI infrastructure, skills intelligence, and enterprise talent development. He works with organizations to shape strategic workforce planning and strengthen workforce intelligence, helping leaders navigate AI in HR and broader organizational transformation through deep, data-driven insight.
Michael Baker
Michael Baker is the Senior Vice President of Cornerstone EMEA. He leads the region, working closely with our customers and partners to help organisations navigate HR digital transformation and build agile, AI-ready workforces.
Having spent nearly 15 years at Cornerstone, Michael brings deep institutional knowledge and extensive experience in enterprise HR technology. Over that time, he has worked with organisations across EMEA as they modernise how they attract, develop and retain talent in an increasingly dynamic and ever-changing workforce landscape.
Event Sessions
Day 1 11:00 am
The Missing Data Model – Bridging CIO and CHRO Leadership for the AI Future
An org chart can’t tell an agent who’s ready for what’s next. Workforce strategy and workforce readiness now depend on the same data, the same signals, and a shared operating agreement.
Without that shared view the strategy may be unusable by AI.
George Miller
A distinguished leader in driving innovation across public and private sector enterprises, George helps organisations unlock new business value through technology. As Director of Innovation at Insight, he works closely with C-suite executives to navigate disruption and scale digital transformation.
George is the co-author of Deliberately Digital (Springer, 2020) and a long-standing member of the Atos Scientific Community. His insights are grounded in practical experience, shaped by years of working directly with executives facing high-stakes strategic decisions.
Event Sessions
Day 1 10:45 am
Thinking Beyond AI
AI investment is accelerating, but enterprise value remains elusive. Most organizations struggle to translate AI activity into measurable business impact—not because the technology fails, but because the operating model doesn’t change. The strategic question has fundamentally shifted: organizations are no longer asking “How can AI help us work better?” but rather “What becomes possible now?” Agentic AI expands the entire option space for strategy and operations, unlocking new degrees of freedom. However, winners won’t be those who automate the most or bolt agents onto legacy systems. They’ll be those who reimagine the possible—who exploit the new strategic option space agentic AI creates and build the enterprise architecture to support transformational impact.
Jamie Mahmut‑Emerson
Jamie Mahmut‑Emerson is a Senior Product Practitioner at Amdaris with close to a decades experience working across enterprises, startups, and scale‑ups. With a background in the automotive industry, he now works closely with organisations to shape product strategy, guide decision‑making, and remains actively involved in execution to ensure ideas translate into real outcomes.
Jamie has spent the last six years working with AI‑enabled products, combining strategic thinking with hands‑on product leadership to help teams apply emerging technologies in practical, commercially grounded ways. He is known for an outcome‑focused approach to product development, operating comfortably between advisory work and delivery to drive meaningful, measurable impact.
Andy Young
Andy is an IT transformation and enterprise architecture leader with deep experience across global consultancies, high-profile clients, and world-leading cloud vendors. He specialises in partnering with large enterprise customers and senior stakeholders to modernise their architecture, shape technology strategy, and deliver major AI transformation outcomes.
Andy has a strong track record leading complex programmes across AI, infrastructure and application modernisation, underpinned by hands-on knowledge of the full systems development lifecycle. He builds trusted relationships with C-suite and senior leaders, aligning business priorities with technology strategies that deliver measurable value.
Agenda
European CIO Xchange
Sun, Oct 18
Group Innovation Challenge
Getting Back in the Driving Seat with Agentic Operations: Cost, Control, and Outcomes
AI agents are redefining how work gets done, and they are raising new questions about cost, governance, and control. As agents spread across the enterprise, CIOs need to accelerate innovation while keeping oversight, accountability, and measurable business outcomes.
Join BK, President and CEO of Genpact, and Tom Meyer of IDC for a candid conversation on Agentic Operations, the category Genpact created to bring AI agents, proprietary software, process intelligence, responsible AI and human expertise directly into enterprise workflows. Learn how to scale AI with control of investment risk, manage increasingly complex agent ecosystems, and keep humans at the center of critical decisions, so organizations grow faster, operate leaner, and convert more to cash.
Balkrishan “BK” Kalra
President and CEO, Genpact
Thomas Meyer
SVP, IDC WW Research, IDC
Mon, Oct 19
Exercise and Breakfast
IDC Welcome
Thomas Meyer
SVP, IDC WW Research, IDC
The CIO’s New Mandate: Empowering People, Driving Value, Leading with Resilience
Laurie Buczek | IDC
Group Vice President, Market & Business Intelligence
Laurie Buczek
Event Sessions
Day 1 08:45
The CIO’s New Mandate: Empowering People, Driving Value, Leading with Resilience
From AI Ambition to AI Control
AI is no longer a side conversation. It is now a leadership mandate. Yet many organizations are discovering that scaling AI is less about launching more pilots and more about building the right operating model for trust, control, and business impact. In this session, Dell and NVIDIA will explore how CIOs can move from AI experimentation to enterprise execution by addressing the issues that matter most: readiness, governance, economics, sovereignty, and operational scale.
Ross Porter
Head of Specialty Presales, EMEA, Dell Technologies
Lead the Shift: Why CIOs Hold the Power to Shape the Next Decade
For more than 25 years, Luise Bang has led transformation in some of Europe’s most complex industries: rail, defence, aerospace, energy and telecom. A former executive at Bombardier, Airbus Defence & Space, MHI Vestas and Vodafone, she is now a Board Member at ABENA, Thyssenkrupp Marine Systems and Esoft, bringing a unique perspective on strategic clarity, organisational resilience and leadership under pressure. In this opening keynote, Luise argues that strategic shifts are never elegant or comfortable, but they are essential. Technology doesn’t create transformation; leaders do. CIOs today hold the real power to shape the next decade by removing ambiguity, driving alignment and leading with courage.
Expect a keynote that is bold, honest and energising, and a call to action for CIOs to lead with courage, clarity and conviction.
Luise Bang
Former Digital Executive, Bombardier, Airbus & Vodafone
Hours, Not Months: Rebuilding the Infrastructure Investment Case for Machine-Speed Risk
Frontier AI models can now find vulnerabilities, write working exploits and chain them into complete attack paths at machine speed – and the same capability is available to adversaries. Cisco has run these models against its own portfolio, analysing roughly 1.8 billion lines of code across more than 25 languages in eight weeks, work that would historically have taken years. Adele Trombetta and Chris Barnard discuss what changes when patching becomes a continuous operating rhythm rather than a quarterly project, why reachability matters more than severity score, and how CIOs build the investment case for infrastructure that can keep pace.
Adele Trombetta
SVP & GM, CX EMEA, Cisco
Coffee, Networking, 1:1 Meetings
When Systems Decide – Why CIOs Need Architects Who Enable Decisions, Not Just Expertise
AI is everywhere. Expertise is getting cheap. Good decisions are not. CIOs need architects for two things: building the foundations AI runs on, and modeling decisions at every level, from enterprise strategy to technical choices, before humans or agents make them. Drawing on RATP Group’s experience, Ibrahima Ndiaye shows why the architect’s value has shifted from expert and governance to influencing and enabling decisions
Ibrahima Ndiaye
CTO, RATP Group
Thinking Beyond AI
AI investment is accelerating, but enterprise value remains elusive. Most organizations struggle to translate AI activity into measurable business impact—not because the technology fails, but because the operating model doesn’t change. The strategic question has fundamentally shifted: organizations are no longer asking “How can AI help us work better?” but rather “What becomes possible now?” Agentic AI expands the entire option space for strategy and operations, unlocking new degrees of freedom. However, winners won’t be those who automate the most or bolt agents onto legacy systems. They’ll be those who reimagine the possible—who exploit the new strategic option space agentic AI creates and build the enterprise architecture to support transformational impact.
George Miller
Director of Innovation, Insight
The Missing Data Model – Bridging CIO and CHRO Leadership for the AI Future
An org chart can’t tell an agent who’s ready for what’s next. Workforce strategy and workforce readiness now depend on the same data, the same signals, and a shared operating agreement.
Without that shared view the strategy may be unusable by AI.
Michael Baker
SVP, Sales and Account Management, EMEA, Cornerstone
Group Innovation Challenge
Networking Lunch
Roundtable Discussions
Coffee, Networking, 1:1 Meetings
Workshop 1
Parallel Sessions
14:30 – 15:15
The Resilient CIO: Empowering People. Driving Value. Building Trust at Enterprise Scale.
Arash Ghazanfari
CxO Advisor, UK & Europe, Dell Technologies
Michelle Colley
AI Business Development Lead, Services EMEA, Dell Technologies
14:30 – 15:15
What’s holding you back from unlocking AI value?
Sanjeev Vohra
Chief Technology and Innovation Officer, Genpact
14:30 – 15:15
Architecting the people graph: A Practical Workshop for IT Leaders on the Data Layer Powering Enterprise AI
14:30 – 15:15
IT and the Business – Scaling AI Together
Murat Gölcü
CIO, Villeroy & Boch Fliesen
Andrea Siviero
Vice President, AI-fueled Business Strategies, IDC
Coffee, Networking, 1:1 Meetings
The Macro Landscape & The Next 10 Years: Explore the executive mindset required to steer a hybrid workforce.
Steve Mowll
Vice President of Solution Engineering for EMEA, SailPoint
From AI Ambition to AI Readiness
| Organizations are investing heavily in AI, but turning ambition into business value requires more than AI capabilities alone. Trusted digital foundations — spanning connectivity, security, data, resilience and sovereignty — are essential to scaling AI with confidence. Strengthening these foundations enables organizations to accelerate AI adoption, manage risk and build the flexibility needed to adapt as technology and business needs evolve.
Three key messages 1. AI ambition → AI readiness Bridging the gap between growing AI ambitions and the connectivity, data and infrastructure capabilities needed to execute and scale AI. 2. Building Trust into the AI Foundation How security, sovereignty and trusted digital infrastructure enable organizations to adopt and scale AI with confidence. 3. From Trusted Foundations to Resilience |
Building digital foundations that support AI at scale while remaining resilient, adaptable and ready for future business and technology change.
Richard van Wageningen
Vice President Europe, Orange Business
Group Innovation Challenge Presentations
Welcome Drinks and Gala Dinner
Tue, Oct 20
Exercise and Breakfast
From Resilience to Results: Turning Strategy into Enterprise Impact
Setting the Stage: Day 1 Highlights & Day 2 Welcome
Transforming Government through AI and Data – breaking down silos, overcoming legislative barriers and scaling integration to deliver smarter public services.
Louise McKeever
Government CIO, Ireland
Coffee, Networking, 1:1 Meetings
Workshop 2
Parallel Sessions
10:00 – 10:45
From Control to Leadership: Guiding the Enterprise Through AI-Driven Change
Paul Brook
Pre-Sales Specialist (AI, Data and Quantum), Dell Technologies
10:00 – 10:45
Trust Issues: The Art of Governing AI at Scale
10:00 – 10:45
Pilot to Production: Building the Readiness to Make Enterprise Agents Succeed
10:00 – 10:45
Navigating the Architectural Labyrinth without getting Trapped!
Mohit Mitra
Director – Head of Secure Digital Infrastructure for Europe, Orange Business
Change break
Workshop 3
Parallel Sessions
10:55 – 11:40
Cloud and AI Investment Trends and What They Mean for the CIO Mandate
Carla Arend
Associate Vice President, Research, Cloud in Europe, IDC
10:55 – 11:40
Why classic change management practices won't work with AI
Marc Dowd
Vice President, Executive Advisory, IDC
Tom Schwieters
VP Executive Advisory, Europe, IDC
10:55 – 11:40
Architecting Collaboration Between People & Autonomous Agents
Steve Mowll
Vice President of Solution Engineering for EMEA, SailPoint
Change break
Mind the gap: Set the direction. Prove the value. Build the trust.
How will end users work with services?
Jennifer Thomson
Associate Vice President Global Services Insights, IDC
ANWB Energy: From Chaos, to Strategy, to Execution
In an era dominated by constant buzz around emerging technologies, true organizational transformation relies far more on strong leadership and clear strategy than on technology alone. Drawing from the real-world experience of guiding ANBW Energy through a major transformation, this keynote outlines the journey from initial chaos to structured, strategic execution. Beyond the mechanics of strategy, the session examines the rapidly changing role of the modern CIO—shifting the focus from purely technical oversight toward value-driven leadership, building high-performing operational teams, and embracing personal growth by knowing when to let go of legacy approaches to enable long-term success.
Jeroen Scheer
CIO, ANWB
From Ambition to Advantage: Leading What Comes Next
In this closing reflection, Dell Technologies and NVIDIA revisit the ideas that mattered most and the throughline connecting them all: mandate, model, and leadership. You’ll leave with a clear sense of your next move and a partnership built for the long term. The technology will keep advancing. What endures is the trust to move forward, together. Thank you for shaping the conversation. The real work, and the real opportunity, starts now.
Ross Porter
Head of Specialty Presales, EMEA, Dell Technologies
IDC Key Takeaways and Closing
Networking Lunch and Departure
Venue
Knowledge Hub
EMEA Enterprise Networking: Strategies for 2025 and Beyond
Despite ongoing geopolitical tensions, inflationary pressures, and energy cost volatility, the outlook for networking investments in EMEA is positive. ok for networking investments in EMEA is positive.
Key Takeaways: IDC European CIO Xchange 2025
The enterprise technology landscape is undergoing a pivotal transformation, moving from the chaotic “GenAI Scramble” of 2024, characterized by widespread proof-of-concept (POC) projects, to a more deliberate “AI Pivot” focused on achieving scale and measurable business value in 2025. Discussion at the CIO Xchange reveals a consensus that success in this new era hinges on a disciplined fusion of strategy, foundational readiness, and robust governance.
The Agentic Business Future: Driving Resilience, Sovereignty, & Innovation
In this year’s session — The Agentic Business Future — we’ll explore how organizations can harness AI, automation, and sovereignty to drive resilience, innovation, and growth in an increasingly complex environment. But success in this future depends on more than technology: it requires foundational readiness, robust governance, and a human-centered approach.
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