European CIO Xchange

European CIO Xchange

The CIO's New Mandate – Empowering People, Driving Value, Leading with Resilience​

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Today’s CIO plays a central role in business strategy and enterprise leadership. No longer focused solely on IT operations, CIOs are driving digital transformation, aligning technology investments with business goals, and building resilient, adaptive organizations in the face of constant disruption. As AI and automation move from experimentation to enterprise adoption, CIOs face a dual challenge: unlocking new business value while ensuring strong governance, security, and risk management. With Agentic AI rapidly reshaping operating models, CIOs must balance innovation with transparency, ethical oversight, and operational control. This new mandate requires rethinking talent, collaboration, and technology governance — enabling CIOs to lead responsible AI adoption, deliver measurable outcomes, and strengthen organizational trust and resilience.

Overview

Technology leadership is central to enabling innovation, governance, and growth as AI accelerates digital transformation. Today’s CIO must integrate AI and emerging technologies responsibly, harness data for actionable insights, and support data-driven and agentic AI initiatives across the enterprise—while balancing strategy, risk, communication, and people as part of the C-suite.

Join fellow CIOs, technology leaders, partners, and IDC analysts to exchange best practices, build meaningful connections, and collaborate on leading successful transformation in the age of AI agents.

Speakers

Thomas Meyer

Thomas Meyer

SVP, IDC WW Research

IDC

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Laurie Buczek
Keynote Speaker

Laurie Buczek

Group Vice President, Market & Business Intelligence

IDC

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Jennifer Thomson

Jennifer Thomson

Associate Vice President Global Services Insights

IDC

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Andrea Siviero

Andrea Siviero

Vice President, AI-fueled Business Strategies

IDC

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Carla Arend

Carla Arend

Associate Vice President, Research, Cloud in Europe

IDC

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Ewa Zborowska

Ewa Zborowska

Research Director

IDC

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Chris Barnard

Chris Barnard

Vice President, European Infrastructure and Telecoms

IDC

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Louise McKeever

Louise McKeever

Government CIO

Ireland

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Jeroen Scheer

Jeroen Scheer

CIO

ANWB

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Luise Bang

Luise Bang

Former Digital Executive

Bombardier, Airbus & Vodafone

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Ibrahima Ndiaye

Ibrahima Ndiaye

CTO

RATP Group

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Murat Gölcü

Murat Gölcü

CIO

Villeroy & Boch Fliesen

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Ross Porter

Ross Porter

Head of Specialty Presales, EMEA

Dell Technologies

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Arash Ghazanfari

Arash Ghazanfari

CxO Advisor, UK & Europe

Dell Technologies

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Michelle Colley

Michelle Colley

AI Business Development Lead, Services EMEA

Dell Technologies

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Paul Brook

Paul Brook

Pre-Sales Specialist (AI, Data and Quantum)

Dell Technologies

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Balkrishan “BK” Kalra

Balkrishan “BK” Kalra

President and CEO

Genpact

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Sanjeev Vohra

Sanjeev Vohra

Chief Technology and Innovation Officer

Genpact

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Ajay Vasal

Ajay Vasal

Senior Vice President, Data and AI

Genpact

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Richard van Wageningen

Richard van Wageningen

Vice President Europe

Orange Business

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Francesca Puggioni

Francesca Puggioni

CEO for Switzerland, Southern & Eastern Europe

Orange Business

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Mohit Mitra

Mohit Mitra

Director – Head of Secure Digital Infrastructure for Europe

Orange Business

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Steve Mowll

Steve Mowll

Vice President of Solution Engineering for EMEA

SailPoint

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Adele Trombetta

Adele Trombetta

SVP & GM, CX EMEA

Cisco

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Christian Korff

Christian Korff

VP, Strategic Sales, Strategy & Planning

Cisco

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Enrico Mercadante

Enrico Mercadante

Vice President – Specialist Sales, EMEA

Cisco

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Michael Kaemper

Michael Kaemper

Chief Technology Officer, Customer Experience (CX) — EMEA

Cisco

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Dan Tesnjak

Dan Tesnjak

Head of Product & GTM Strategy – WorkforceAI

Cornerstone

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Michael Baker

Michael Baker

SVP, Sales and Account Management, EMEA

Cornerstone

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George Miller

George Miller

Director of Innovation

Insight

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Jamie Mahmut‑Emerson

Jamie Mahmut‑Emerson

Senior Product Practitioner

Insight AI

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Andy Young

Andy Young

Client CTO

Insight

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Agenda

European CIO Xchange

Sun, Oct 18

16:30

Group Innovation Challenge

18:30

Getting Back in the Driving Seat with Agentic Operations: Cost, Control, and Outcomes

AI agents are redefining how work gets done, and they are raising new questions about cost, governance, and control. As agents spread across the enterprise, CIOs need to accelerate innovation while keeping oversight, accountability, and measurable business outcomes.

Join BK, President and CEO of Genpact, and Tom Meyer of IDC for a candid conversation on Agentic Operations, the category Genpact created to bring AI agents, proprietary software, process intelligence, responsible AI and human expertise directly into enterprise workflows. Learn how to scale AI with control of investment risk, manage increasingly complex agent ecosystems, and keep humans at the center of critical decisions, so organizations grow faster, operate leaner, and convert more to cash.

Balkrishan “BK” Kalra

Balkrishan “BK” Kalra

President and CEO, Genpact

Thomas Meyer

Thomas Meyer

SVP, IDC WW Research, IDC

Mon, Oct 19

07:00

Exercise and Breakfast

08:30

IDC Welcome

Thomas Meyer

Thomas Meyer

SVP, IDC WW Research, IDC

Keynote
08:45

The CIO’s New Mandate: Empowering People, Driving Value, Leading with Resilience

Laurie Buczek | IDC

Group Vice President, Market & Business Intelligence

Read Bio
09:10

From AI Ambition to AI Control

AI is no longer a side conversation. It is now a leadership mandate. Yet many organizations are discovering that scaling AI is less about launching more pilots and more about building the right operating model for trust, control, and business impact. In this session, Dell and NVIDIA will explore how CIOs can move from AI experimentation to enterprise execution by addressing the issues that matter most: readiness, governance, economics, sovereignty, and operational scale. ​

Ross Porter

Ross Porter

Head of Specialty Presales, EMEA, Dell Technologies

09:30

Lead the Shift: Why CIOs Hold the Power to Shape the Next Decade

For more than 25 years, Luise Bang has led transformation in some of Europe’s most complex industries: rail, defence, aerospace, energy and telecom. A former executive at Bombardier, Airbus Defence & Space, MHI Vestas and Vodafone, she is now a Board Member at ABENA, Thyssenkrupp Marine Systems and Esoft, bringing a unique perspective on strategic clarity, organisational resilience and leadership under pressure. In this opening keynote, Luise argues that strategic shifts are never elegant or comfortable, but they are essential. Technology doesn’t create transformation; leaders do. CIOs today hold the real power to shape the next decade by removing ambiguity, driving alignment and leading with courage.

Expect a keynote that is bold, honest and energising, and a call to action for CIOs to lead with courage, clarity and conviction.

Luise Bang

Luise Bang

Former Digital Executive, Bombardier, Airbus & Vodafone

09:45

Hours, Not Months: Rebuilding the Infrastructure Investment Case for Machine-Speed Risk

Frontier AI models can now find vulnerabilities, write working exploits and chain them into complete attack paths at machine speed – and the same capability is available to adversaries. Cisco has run these models against its own portfolio, analysing roughly 1.8 billion lines of code across more than 25 languages in eight weeks, work that would historically have taken years. Adele Trombetta and Chris Barnard discuss what changes when patching becomes a continuous operating rhythm rather than a quarterly project, why reachability matters more than severity score, and how CIOs build the investment case for infrastructure that can keep pace.

Adele Trombetta

Adele Trombetta

SVP & GM, CX EMEA, Cisco

10:00

Coffee, Networking, 1:1 Meetings

10:30

When Systems Decide – Why CIOs Need Architects Who Enable Decisions, Not Just Expertise

AI is everywhere. Expertise is getting cheap. Good decisions are not. CIOs need architects for two things: building the foundations AI runs on, and modeling decisions at every level, from enterprise strategy to technical choices, before humans or agents make them. Drawing on RATP Group’s experience, Ibrahima Ndiaye shows why the architect’s value has shifted from expert and governance  to influencing and enabling decisions

Ibrahima Ndiaye

Ibrahima Ndiaye

CTO, RATP Group

10:45

Thinking Beyond AI

AI investment is accelerating, but enterprise value remains elusive. Most organizations struggle to translate AI activity into measurable business impact—not because the technology fails, but because the operating model doesn’t change. The strategic question has fundamentally shifted: organizations are no longer asking “How can AI help us work better?” but rather “What becomes possible now?” Agentic AI expands the entire option space for strategy and operations, unlocking new degrees of freedom. However, winners won’t be those who automate the most or bolt agents onto legacy systems. They’ll be those who reimagine the possible—who exploit the new strategic option space agentic AI creates and build the enterprise architecture to support transformational impact.

George Miller

George Miller

Director of Innovation, Insight

11:00

The Missing Data Model – Bridging CIO and CHRO Leadership for the AI Future

An org chart can’t tell an agent who’s ready for what’s next. Workforce strategy and workforce readiness now depend on the same data, the same signals, and a shared operating agreement.
Without that shared view  the strategy may be unusable by AI.

Michael Baker

Michael Baker

SVP, Sales and Account Management, EMEA, Cornerstone

11:15

Group Innovation Challenge

12:00

Networking Lunch

13:00

Roundtable Discussions

14:00

Coffee, Networking, 1:1 Meetings

14:30

Workshop 1

Parallel Sessions

14:30 – 15:15

The Resilient CIO: Empowering People. Driving Value. Building Trust at Enterprise Scale.​

Arash Ghazanfari

Arash Ghazanfari

CxO Advisor, UK & Europe, Dell Technologies

Michelle Colley

Michelle Colley

AI Business Development Lead, Services EMEA, Dell Technologies

14:30 – 15:15

What’s holding you back from unlocking AI value?

Sanjeev Vohra

Sanjeev Vohra

Chief Technology and Innovation Officer, Genpact

14:30 – 15:15

Architecting the people graph: A Practical Workshop for IT Leaders on the Data Layer Powering Enterprise AI

14:30 – 15:15

IT and the Business – Scaling AI Together

Murat Gölcü

Murat Gölcü

CIO, Villeroy & Boch Fliesen

Andrea Siviero

Andrea Siviero

Vice President, AI-fueled Business Strategies, IDC

15:15

Coffee, Networking, 1:1 Meetings

15:45

The Macro Landscape & The Next 10 Years: Explore the executive mindset required to steer a hybrid workforce.

Steve Mowll

Steve Mowll

Vice President of Solution Engineering for EMEA, SailPoint

16:00

From AI Ambition to AI Readiness

Organizations are investing heavily in AI, but turning ambition into business value requires more than AI capabilities alone. Trusted digital foundations — spanning connectivity, security, data, resilience and sovereignty — are essential to scaling AI with confidence. Strengthening these foundations enables organizations to accelerate AI adoption, manage risk and build the flexibility needed to adapt as technology and business needs evolve.

Three key messages

1.     AI ambition → AI readiness

Bridging the gap between growing AI ambitions and the connectivity, data and infrastructure capabilities needed to execute and scale AI.

2.     Building Trust into the AI Foundation

How security, sovereignty and trusted digital infrastructure enable organizations to adopt and scale AI with confidence.

3.     From Trusted Foundations to Resilience

Building digital foundations that support AI at scale while remaining resilient, adaptable and ready for future business and technology change.

Richard van Wageningen

Richard van Wageningen

Vice President Europe, Orange Business

16:15

Group Innovation Challenge Presentations

18:30

Welcome Drinks and Gala Dinner

Tue, Oct 20

07:00

Exercise and Breakfast

08:45

From Resilience to Results: Turning Strategy into Enterprise Impact

09:00

Setting the Stage: Day 1 Highlights & Day 2 Welcome

09:15

Transforming Government through AI and Data – breaking down silos, overcoming legislative barriers and scaling integration to deliver smarter public services.

Louise McKeever

Louise McKeever

Government CIO, Ireland

09:30

Coffee, Networking, 1:1 Meetings

10:00

Workshop 2

Parallel Sessions

10:00 – 10:45

From Control to Leadership: Guiding the Enterprise Through AI-Driven Change​

Paul Brook

Paul Brook

Pre-Sales Specialist (AI, Data and Quantum), Dell Technologies

10:00 – 10:45

Trust Issues: The Art of Governing AI at Scale

10:00 – 10:45

Pilot to Production: Building the Readiness to Make Enterprise Agents Succeed

10:00 – 10:45

Navigating the Architectural Labyrinth without getting Trapped!

Mohit Mitra

Mohit Mitra

Director – Head of Secure Digital Infrastructure for Europe, Orange Business

10:45

Change break

10:55

Workshop 3

Parallel Sessions

10:55 – 11:40

Cloud and AI Investment Trends and What They Mean for the CIO Mandate

Carla Arend

Carla Arend

Associate Vice President, Research, Cloud in Europe, IDC

10:55 – 11:40

Why classic change management practices won't work with AI

Marc Dowd

Marc Dowd

Vice President, Executive Advisory, IDC

Tom Schwieters

Tom Schwieters

VP Executive Advisory, Europe, IDC

10:55 – 11:40

Architecting Collaboration Between People & Autonomous Agents

Steve Mowll

Steve Mowll

Vice President of Solution Engineering for EMEA, SailPoint

11:40

Change break

11:50

Mind the gap: Set the direction. Prove the value. Build the trust.

How will end users work with services?

Jennifer Thomson

Jennifer Thomson

Associate Vice President Global Services Insights, IDC

12:05

ANWB Energy: From Chaos, to Strategy, to Execution

In an era dominated by constant buzz around emerging technologies, true organizational transformation relies far more on strong leadership and clear strategy than on technology alone. Drawing from the real-world experience of guiding ANBW Energy through a major transformation, this keynote outlines the journey from initial chaos to structured, strategic execution. Beyond the mechanics of strategy, the session examines the rapidly changing role of the modern CIO—shifting the focus from purely technical oversight toward value-driven leadership, building high-performing operational teams, and embracing personal growth by knowing when to let go of legacy approaches to enable long-term success.

Jeroen Scheer

Jeroen Scheer

CIO, ANWB

12:20

From Ambition to Advantage: Leading What Comes Next

In this closing reflection, Dell Technologies and NVIDIA revisit the ideas that mattered most and the throughline connecting them all: mandate, model, and leadership. You’ll leave with a clear sense of your next move and a partnership built for the long term. The technology will keep advancing. What endures is the trust to move forward, together. Thank you for shaping the conversation. The real work, and the real opportunity, starts now.​

Ross Porter

Ross Porter

Head of Specialty Presales, EMEA, Dell Technologies

12:30

IDC Key Takeaways and Closing

13:00

Networking Lunch and Departure

What our attendees say

Industry leaders and global influencers shared their experiences on overcoming challenges and seizing new opportunities. Their insights provided practical perspectives and valuable lessons that continue to inspire and guide our community.

Transformation doesn’t happen in isolation. The CIO Xchange brings together technology leaders who are redefining how innovation, data, and people connect to drive business value

Nikolaj Friis Kroyer, Hartmann Packaging

Must attend event of the year for CIOs

Francisco Pastor, JCDecaux

A memorable event with an organisation that highlights the important topics for a
CIO while also providing space for informal peer-to-peer exchanges throughout the
day. I appreciated both the formal and informal discussions which bring great ideas
and useful practical solutions

Stephan Mariotto, Fidal

Best IDC conference I have attended to date. All speakers and all sessions were
great. I sometimes find the fireside chat format a little dull and contrived but all the
sessions here works really well.

Mark Dooley, RSS Global

Extremely valuable experience to participate in the IDC CIO Xchange. Great
sessions, variety of form and interaction with peers and partners

Carina Harders, Lantmännen Unibake

Everything was perfectly organized, right audience and content

Antonio Arranz, LVMH

2025 Video Highlights

Our Partners

Want to become a partner? Contact Us!

Venue

Eurostars Sitges, Barcelona

Av. Camí de Miralpeix, 12, 08870

Sitges, Barcelona, Spain

Knowledge Hub

EMEA Enterprise Networking: Strategies for 2025 and Beyond

Despite ongoing geopolitical tensions, inflationary pressures, and energy cost volatility, the outlook for networking investments in EMEA is positive. ok for networking investments in EMEA is positive.

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Key Takeaways: IDC European CIO Xchange 2025

The enterprise technology landscape is undergoing a pivotal transformation, moving from the chaotic “GenAI Scramble” of 2024, characterized by widespread proof-of-concept (POC) projects, to a more deliberate “AI Pivot” focused on achieving scale and measurable business value in 2025. Discussion at the CIO Xchange reveals a consensus that success in this new era hinges on a disciplined fusion of strategy, foundational readiness, and robust governance.

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The Agentic Business Future: Driving Resilience, Sovereignty, & Innovation

In this year’s session — The Agentic Business Future — we’ll explore how organizations can harness AI, automation, and sovereignty to drive resilience, innovation, and growth in an increasingly complex environment. But success in this future depends on more than technology: it requires foundational readiness, robust governance, and a human-centered approach.

Watch the recording

Contact Us

Gian Carlo De La Paz

Gian Carlo De La Paz

Senior Event Manager, IDC

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Kikki Godskesen

Kikki Godskesen

Event Sponsorship Sales Europe, IDC

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