IDC Virtual Roundtable in partnership with Arrow & Protiviti

Virtual Roundtable

AI Value Realization: Moving From ROI Doubt to Governed Confidence​

October 8, 2026 | 1:00 pm ET / 10:00 am PT

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Many organizations are seeing results from AI, but proving its value remains a challenge. According to IDC research, 54% of global organizations say more than half of their AI projects have delivered measurable business outcomes. Bu the biggest barriers are competition for resources with other IT initiatives (40%) and difficulty demonstrating ROI to stakeholders (38%).

 

Only one in five organizations qualifies as a digital and AI leader. These organizations are more likely to measure AI value effectively through centralized performance dashboards, embedded governance processes, and clear baseline metrics. Organizations without these structures often struggle with budgeting, planning, and demonstrating business impact.

 

At the same time, AI value extends beyond traditional ROI metrics to include improved customer experience, faster innovation, and stronger employee retention. As costs and returns remain unpredictable, leading organizations are expanding how they evaluate AI by combining business value and cost measures across their AI portfolios rather than assessing projects in isolation.

 

To explore how organizations are justifying AI investments and communicating AI-driven value, IDC, Arrow, and Protiviti are bringing together senior IT and business leaders for a discussion on proving AI’s business impact.

Perceived difficulty of assessing ROI of AI investments​ (by Digital and AI Business Capability tier)​

42% of leading organizations (tying businesssuccess to digital and AI investments) describe AIROI assessment as “straightforward“, comparedwith only 26% of nascent organizations (stillmissing out on opportunities and lagging industrynorms). 29% of nascent organizations find it“difficult to assess,” nearly double the 15% ofleading peers at the same level. 

Leading organizations build measurability into theirAI programs with centralized AI performancedashboards, ROI frameworks embedded directlyinto project governance, and defined baselinemetrics. Nascent organizations, by contrast, areheld back by the absence of these foundations.

Source: IDC’s WW Digital and AI Executive Sentiment Survey, November2025; (n = 1,729 respondents)

57% of North American organizations report that

more than half of their AI projects have delivered measurable business outcomes.

Discussion Themes

Five Conversations Every Senior IT Leader Should Be Having Right Now

Assessing AI Business Capabilities

Leading organizations use AI to build new products and services, while nascent ones use it mainly for internal efficiency. Where organizations fall today, how much of their business already runs on digital and AI initiatives, and how fast that is expected to change.

 

Making the Budget Case

AI competes for attention and budget with different business priorities across capability tiers. How leaders are deciding where AI investment fits against other IT and digital priorities, the reasoning behind those calls, and the budget movements expected in the next year

ROI: Quantifying the Worth

Proving AI is working requires confident infrastructure: baselines, dashboards, ownership. What leaders are using today to measure AI ROI, how projects are performing against return targets, and how to close the framework gaps.

Realizing AI Value

Beyond ROI math, AI benefits cluster in indirect, often intangible outcomes. How leaders are separating direct or monetizable returns from indirect ones, and how they are building that into a case decision-makers can act on.

What To Expect

A live video meeting led by a skilled host/moderator

An intimate gathering of senior leaders from diverse industries, grappling with similar issues

A secure, private conversation open only to a carefully vetted group (no recording, no playback)

Your hosts

Kevin Prouty

Kevin Prouty

Group Vice President & General Manager, Tech Buyer Business

IDC

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Kimberly Lanier

Kimberly Lanier

Managing Director

Protiviti

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Patrick Anderson

Patrick Anderson

Managing Director

Protiviti

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Will Thomas

Will Thomas

Managing Director

Protiviti

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