Agenda
Public Sector Congress Saudi Arabia
Wed, Dec 16
The Welcome Experience
Onsite registration opens at 5:00 PM with tea, coffee and a selection of light refreshments awaiting you!
Early Birds Win Big: First 50 Delegates receive a Dancing Robot!
IDC Welcome Address
Eren Eser
Associate Research Director, Türkiye, IDC
IDC Thought Leadership | From Pilots to Platforms: Saudi Arabia’s Next Leap in AI-Powered Governance
Hear from Eren Eser as he explores how organizations can move beyond experimentation and turn AI pilots into scalable, enterprise-wide platforms.
Eren Eser
Associate Research Director, Türkiye, IDC
Unified Digital Ecosystems 2.0: Platformized Government for Seamless Citizen Experience
Government services are converging into integrated platforms that provide end-to-end, life-event–centric journeys. In 2026, the focus shifts to interoperability, shared components, and reusable capabilities—identity, payments, data exchange, case management—that reduce duplication and accelerate time to value. Saudi Arabia’s progress in unifying portals and services provides the foundation for a truly cohesive, proactive, and accessible experience for citizens and residents.
Get Involved, Get Rewarded: Ask Questions, Rate Sessions & stand a chance to win a Hoodie!
GenAI and Agentic Workflows: From Experiments to Enterprise-Grade Public Services
GenAI is evolving from chat-based pilots to embedded assistants and agentic workflows across contact centers, inspections, policy analysis, and knowledge management. The priority now is reliability, safety, and ROI: grounding on trusted data, guardrails, red-teaming, and governance. With clear operating models and shared platforms, agencies can scale responsibly while delivering measurable improvements in service quality and productivity.
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Cloud, Sovereign AI, and Data Localization: A Resilient Digital State
Cloud-first strategies continue to underpin agility and modernization. In parallel, sovereign AI capabilities and data localization help balance innovation with trust, compliance, and national priorities. 2026 will see greater use of hybrid and multi-cloud architectures, secure data exchange, and AI-ready infrastructure to enable secure, scalable, and mission-critical public services.
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Sustainable Governance: Digital Twins and Data-Driven Net-Zero Delivery
Sustainability remains a national imperative. Digital twins, IoT telemetry, and AI-driven optimization can reduce emissions, improve resource efficiency, and accelerate green infrastructure. By aligning datasets, standards, and incentives, public entities can transparently track progress toward net-zero while improving quality of life.
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Future-Ready Public Workforce: Skills, Operating Models, and Change at Scale
Technology succeeds when people do. 2026 priorities include AI literacy for executives and frontline staff, new roles (prompt engineers, model risk managers), agile governance, and cross-functional delivery. Targeted reskilling, digital academies, and change management will ensure sustained adoption and benefits realization.
Get Involved, Get Rewarded: Ask Questions, Rate Sessions & stand a chance to win a Hoodie!
Tea/ Coffee & Networking Break
Platinum Tracks
Track A
7:30PM – 7:35PM
Start of Session Raffle
7:35PM – 7:45PM
Agentic AI in Government: What’s Next?
7:45PM – 7:50PM
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
7:50PM – 8:00PM
Data-Driven Public Sector: Building a Sovereign, Trusted Data Foundation
8:00PM – 8:05PM
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
8:05PM – 8:15PM
Predictive Government: Using Analytics to Anticipate Citizen Needs
8:15PM – 8:20PM
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
8:20PM – 8:40PM
End User Panel: Scaling GenAI and Data Platforms Across Government: From Use Cases to Shared Capabilities
Track B
7:30PM – 7:35PM
Start of Session Raffle
7:35PM – 7:45PM
Responsible & Ethical AI in Public Administratio
7:45PM – 7:55PM
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
7:55PM – 8:00PM
Cybersecurity in the Public Sector: Safeguarding a Hyper-Digital Government
8:00PM – 8:05PM
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
8:05PM – 8:15PM
Smart Government Infrastructure: Cloud, Edge & Hybrid for the Public Sector
8:15PM – 8:20PM
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
8:20PM – 8:40PM