Knowledge Hub |  Jim Dwyer

Partner Spotlight

Jim Dwyer
Chief Transformation & Innovation Officer
Sutherland

Partner Spotlight

Agentic AI and the Human Equation: Building Trust-Driven Customer Intelligence

Agentic AI is no longer a theoretical capability — it is entering enterprises as a decision-maker, an actor, and, increasingly, a source of risk. As autonomous systems move from pilot programs into production, CIOs are facing a new reality: success is no longer defined by technical performance alone, but by trust, governance, and accountability.

 

The stakes are rising quickly. Industry analysts warn that by the end of the decade, a meaningful share of large enterprises could face regulatory action, legal exposure, or executive consequences stemming from poor AI agent governance. This places agentic AI squarely in the realm of leadership responsibility, not just technology innovation.

 

At the same time, a fundamental tension is emerging between adoption and acceptance. While many organizations are rapidly deploying AI across customer-facing functions, customer confidence has not kept pace. Research indicates that a majority of customers remain cautious — or openly resistant — to AI-driven interactions, even as service leaders accelerate deployment. This disconnect exposes a critical blind spot: organizations are optimizing internal architectures while underestimating external perception.

 

This is where the human equation becomes decisive. Agentic AI does not simply execute tasks; it shapes experiences, influences outcomes, and alters how accountability is perceived. Forward-looking CIOs are shifting the conversation from “Can we deploy this?” to “Should we — and under what conditions?” Transparency, explainability, and human oversight are emerging as strategic design principles, not compliance afterthoughts.

 

Building trust-driven customer intelligence requires intentional shaping of agentic AI systems. That means defining clear governance models, embedding escalation paths for human intervention, and aligning autonomous behavior with customer expectations and societal norms. Organizations that fail to do so risk eroding trust faster than innovation can deliver value.

 

As agentic AI becomes embedded in enterprise operations, competitive advantage will belong to those who deploy it responsibly. The future will favor leaders who understand that trust is not a constraint on innovation — it is the multiplier that makes intelligent autonomy sustainable.

Agenda

Agenda

Unsere CIO Summit Agenda ist darauf ausgerichtet, zu inspirieren, herauszufordern und zu vernetzen. Von Keynote-Vorträgen mit Branchenführern über interaktive Roundtable bis hin zu Networking-Möglichkeiten – jeder Programmpunkt soll neue Ideen anstoßen und praxisnahe Einblicke bieten. Entdecken Sie das Programm und planen Sie Ihre Teilnahme.

Agenda

CIO Summit

Day 1

08:30

Registrierung und Willkommenskaffee

09:00

Begrüssung und Einführung

Anja Lange

Anja Lange

Moderator

09:10

IDC Opening Keynote-Modernisieren. Absichern. Innovieren. Führen mit der Kraft von Agentic AI

Digitale Investitionen steigen und CIOs sind mit wachsender Komplexität konfrontiert: die Modernisierung veralteter Systeme, den Abbau von Technical Debt, die Stärkung der Cybersicherheit, die Gewährleistung der Compliance sowie die Vorbereitung ihrer Belegschaft auf den technologiegetriebenen Wandel im Zeitalter der KI. IDC-Erhebungen zeigen, dass fast 40 % der CIOs damit rechnen, in den nächsten 18 Monaten ihr Budget für digitale Infrastruktur zu überschreiten, während nur ein Bruchteil der Initiativen messbaren Geschäftswert liefert.

Gleichzeitig zeichnet sich die nächste Entwicklungsstufe ab: Agentic AI – Systeme, die zu autonomer Entscheidungsfindung und kontinuierlichem Lernen fähig sind. Während 77 % der europäischen Organisationen generative KI einsetzen, haben lediglich 28 % Agentic AI implementiert. CIOs müssen nun Innovation und Governance in Einklang bringen und dabei Architektur, Kompetenzen sowie Betriebsmodelle neu denken, um KI sicher und strategisch zu skalieren und die Umsetzungslücke zu schließen.

Thomas Meyer

Thomas Meyer

SVP, IDC WW Research, IDC

09:30

Von Daten zu Wirkung: Wie sich mit Daten, AI, Cloud und Organisation gemeinsam Werte schaffen lassen

Technologietrends gibt es viele. Diese sinnvoll zu kombinieren, damit sie ihren Wertbeitrag für das Unternehmen leisten, ist nicht immer einfach. Thomas Greuter beschreibt vor diesem Hintergrund welche Wirkungsfelder und Erfolgsfaktoren in einem regulierten Finanzunternehmen zu berücksichtigen sind.

Thomas Greuter

Thomas Greuter

CIO, Migros Bank

09:50

When AI Acts: Führung, Verantwortung und Change im Agentic-AI-Zeitalter

In unserem Vortrag zeigen wir auf, wie sich Führung, Verantwortung und Change verändern, wenn KI‑Systeme nicht nur empfehlen, sondern handeln. Im Fokus stehen reale Erfahrungen, Guardrails und praktische Ansätze, um Agentic AI wirksam und vertrauenswürdig in die Organisation zu bringen.

Matthias von Alten

Matthias von Alten

Managing Partner & Head of Consulting DACH, Wipro

10:05

Digitale Transformation durch Relationship Management am Beispiel einer Schweizer Volluniversität

Wie gelingt digitale Transformation in einer Organisation, deren Stärke gerade in der Eigenständigkeit ihrer Teilbereiche liegt? Die Universität Bern – acht Fakultäten, Forschung, Lehre, Verwaltung – vereint unter einem strategischen Dach hochgradig unterschiedliche Fachkulturen, Arbeitsweisen und Prioritäten. Klassische Top-down-Ansätze stoßen hier an ihre Grenzen.

Dr. Sascha Tayefeh zeigt, wie die Universität Bern ihre Digitalisierungsstrategie 2030 auf Relationship Management gründet: Alignment durch Gespräche statt durch Weisung, Governance durch partizipative Beteiligung aller Fakultäten und Koordination als Übersetzungsarbeit zwischen unterschiedlichen Fachkulturen. Anhand ein konkreter Praxisbeispiele wird gezeigt, welche Muster sich bewährt haben – und was passiert, wenn die Beziehungsarbeit übersprungen wird.

Dr. Sascha Tayefeh

Dr. Sascha Tayefeh

Fachstellenleiter Digitalisierung, Universität Bern

10:25

Kaffeepause & Networking

11:00

Das fehlende Puzzlestück: Digitale Nachweise

Die digitale Transformation scheitert heute oft genau dort, wo Vertrauen benötigt wird. Ob beim Onboarding einer Bank, der Anmietung einer Wohnung oder der Einstellung neuer Mitarbeitenden: Prozesse werden durch manuelle Prüfungen von PDF-Dokumenten und analogen Nachweisen ausgebremst. Diese Medienbrüche kosten Zeit, Geld und Kundenbindung – quer durch alle Branchen.

Diese Präsentation identifiziert Digitale Nachweise (Verifiable Credentials) als das fehlende Puzzlestück, auf das die Wirtschaft gewartet hat. Es wird aufgezeigt, wie die neue e-ID-Vertrauensinfrastruktur nicht nur Behördengänge digitalisiert, sondern als Basis für ein branchenübergreifendes Ökosystem dient. Wenn staatliche Registerdaten (Issuer) maschinenlesbar und fälschungssicher verfügbar werden, ermöglicht dies Unternehmen (Verifier), ihre Customer Journeys vollständig zu automatisieren – sicher, datenschutzkonform und in Echtzeit.

Christian Probst

Christian Probst

Leiter Querschnittsapplikationen, Finanzdepartement des Kantons Basel-Stadt

11:20

Von der AI-Exploration zu skalierbarem Mehrwert: Warum Kontextgraphen die fehlenden Landkarten einer erfolgreichen AI-Strategie sind

Viele AI-Diskussionen konzentrieren sich auf das jeweilige Sprachmodell. Doch im realen Unternehmenseinsatz ist das schwierigere Problem der Kontext: Freigaben, Ausnahmen, Übergaben und Bewertungen, die über Menschen, Dokumente und Systeme hinweg verteilt sind. Genau hier wird agentische AI wirklich wertvoll – und genau hier bewegen sich die meisten Unternehmen noch auf fremden Terrain.

Der Vortrag beschreibt, warum die nächste Stufe der Wertschöpfung nicht aus leistungsfähigeren Modellen oder weiteren Piloten entstehen wird, sondern aus dem Aufbau der fehlenden Ebene, die agentische KI wiederverwendbar macht: Kontextgraphen. Indem sie erfassen, wie Entscheidungen funktionsübergreifend, über die Zeit hinweg und auf Basis welcher Informationen getroffen werden, verwandeln Kontextgraphen einmalige Explorationen in wiederholbare Wege.
Organisationen, die mit agentischer AI auf diese Weise erfolgreich sind, werden nicht unbedingt die besseren Modelle im Einsatz haben. Aber sie werden bessere Landkarten haben.

Oliver Köth

Oliver Köth

Managing Director Technology & Innovation, NTT DATA

11:35

With Great Data Comes Great Responsibility: Transformation vom DWH zum Data Mesh

Unternehmen erzeugen heute mehr Daten denn je – doch viele Organisationen stecken noch in einer klassischen, zentralisierten Data‑Warehouse‑Logik fest. Diese Strukturen sind stabil und vertraut, aber zunehmend unflexibel, wenn es darum geht, moderne Anforderungen wie Self‑Service‑Analytics, domänenspezifische Verantwortung, schnell verfügbare Datenprodukte oder Agentic-AI umzusetzen. Der Vortrag zeigt, warum der Übergang von einem monolithischen DWH zu einer dezentralen, domänenorientierten Data‑Mesh‑Architektur nicht nur ein technologischer Schritt ist, sondern eine tiefgreifende organisatorische Transformation.

Im Zentrum stehen die Fragen:

  • Wie etabliert man eine tragfähige Data Governance, die Verantwortung dorthin verlagert, wo Wissen und Wertschöpfung entstehen?
  • Wie können fachlich orientierte Workbenches und klar definierte Datenprodukte sicherstellen, dass Daten nicht nur konsumiert, sondern auch nachhaltig gepflegt, dokumentiert und über ihren gesamten Lifecycle verantwortet werden?

Der Beitrag richtet sich insbesondere an Organisationen, die den Schritt aus ihrer zentralen DWH‑Welt wagen wollen – hin zu einer skalierbaren, resilienten und unternehmensweit geteilten Datenkultur.

Fabian Ringwald

Fabian Ringwald

CIO und Mitglied der Geschäftsleitung, SWICA

11:55

From Raw Fields to Full Plates“: Wie verbundene Daten die Zukunft der globalen Nahrungsmittelproduktion sichern können

Die Landwirtschaft steht vor einer einmaligen Datenchance: Von Laborforschung über Satellitenbilder bis zu IoT‑Sensoren und Apps erzeugen unzählige Quellen Informationen. Jedes „raw field“ – ob Daten oder Acker – trägt einen Teil der Wahrheit. Die grosse Chance liegt darin, diese Felder zu verbinden und in vertrauenswürdige, umsetzbare Erkenntnisse zu verwandeln. Diese Keynote zeigt, wie Data‑Mesh‑Architekturen Silos aufbrechen und KI-gestützte Entscheidungen ermöglichen, die Erträge steigern und Ressourcen nachhaltiger nutzen. Sie lädt Führungskräfte ein, die Landwirtschaft als datenreiches Innovationsfeld zu sehen – mit direkter Wirkung auf die globale Ernährungssicherheit.

Thomas Jung

Thomas Jung

Chief Data Officer, Syngenta Group

12:15

Paneldiskussion: Agentic AI anwenden – Transformation und Innovation managen

Beim Thema Agentic AI herrscht aller Orten Unsicherheit. Ist der „Geist der künstlichen Agenten“ mal aus der Flasche, geht es für Unternehmen sehr schnell ans Eingemachte. Es stellen sich entscheidende Fragen im Hinblick auf Kontrolle, Einbettung in IT- und Geschäftsprozesse, Sicherheit sowie Ethik und Governance.

Holger Spielberger

Holger Spielberger

Former Global Chief Information Officer & Chief Digital Officer, Georg Fischer Piping Systems

Fabian Ringwald

Fabian Ringwald

CIO und Mitglied der Geschäftsleitung, SWICA

Thomas Jung

Thomas Jung

Chief Data Officer, Syngenta Group

12:35

Mittagspause & Networking

13:45

Das Spannungsfeld zwischen Datensicherheit und Innovation

Wer Daten wegsperrt, verhindert Fortschritt. Wer sie schutzlos lässt, riskiert ihren Verlust. Die Rolle der IT-Security wandelt sich heute vom „Torwächter“ zum „Architekten für sichere Datenflüsse“. So wird Sicherheit nicht zur Innovationsbremse und kann sich mit proaktiven Kontrollen auch auf eine mögliche KI- und Quanten-Revolution vorbereiten. Ein Erfahrungsbericht aus Sicht der BKB.

Jan Freudenreich

Jan Freudenreich

Head of IT Security, Basler Kantonalbank

14:05

Kurzvorstellung der Connect Roundtable Sessions

14:10

Tischwechsel- Connect Roundtables

14:15

Connect Roundtable Sessions

Connect Roundtable I

Host: Matthias von Alten, Managing Partner & Head of Consulting DACH, Wipro

Führung im Wandel: In einem Umfeld permanenter Veränderung

Veränderung ist längst kein zeitlich begrenztes Programm mehr – sie ist zum Dauerzustand geworden. Dennoch fällt es vielen Organisationen schwer, Dynamik aufrechtzuerhalten, Widerstände zu überwinden und Transformation in echten Mehrwert zu übersetzen.

Dieser Roundtable bringt Führungskräfte zusammen, um offen Erfahrungen auszutauschen: Was treibt Veränderung wirklich voran – und was bremst sie aus? Wir beleuchten den aktuellen Stand von Transformationsinitiativen, identifizieren zentrale Erfolgsfaktoren und diskutieren Herausforderungen, die sich als hartnäckiger als erwartet erwiesen haben.

Im Fokus stehen reale Disruptionen, mit denen Organisationen derzeit konfrontiert sind, und deren Einfluss auf Resilienz, Agilität und Führung in unsicheren Zeiten. Zudem betrachten wir die sich wandelnde Rolle von Führungskräften beim Aufbau und Erhalt von Vertrauen während Transformationen – sowie die Frage, wo digitale Technologien, KI, Automatisierung und Datenplattformen Veränderung vereinfachen und wo sie neue Komplexität schaffen.

Ein weiterer Schwerpunkt liegt darauf, wie sich Widerstand in echte Mitverantwortung verwandeln lässt: Welche Ansätze funktionieren, wenn Anreize, Beteiligung und Kommunikation neu gedacht werden? Abschließend werfen wir einen Blick nach vorn: Welche Fähigkeiten und Mindsets werden erfolgreiche Change Leader in den nächsten fünf Jahren auszeichnen – und wie bauen Organisationen diese Kompetenzen heute auf?

Erwarten Sie offene Gespräche, praxisnahe Einblicke und konkrete Learnings – keine Theorie, keine Präsentationsfolien.

 ———————————————————————————————–

Connect Roundtable II 

Host: Boris Bialek,Vice President Industries and Global Field Chief Technology Officer, MongoDB

Die Zukunft der KI basiert auf Daten

Immer mehr Unternehmen entwickeln sich zu KI-Unternehmen. Die, die wirklich vorankommen, setzen dabei nicht einfach auf bessere Modelle, denn die werden ohnehin schnell austauschbar. Entscheidend ist vielmehr das Fundament darunter: eine solide Datenbasis, die es ermöglicht, KI-Ideen schnell und in großem Maßstab in echten Nutzen zu verwandeln.
Das verändert vieles. Wie Entwickler arbeiten. Wie Systeme und Agenten agieren. Wie Entscheidungen getroffen werden. Und wie schnell aus einer Idee ein funktionierendes Produkt wird.

Die schnellsten Unternehmen sind nicht unbedingt die mit der „besseren“ KI, sondern die mit den besseren Grundlagen: Daten, die gut strukturiert, sinnvoll verknüpft und direkt nutzbar sind.
Organisationen, die mit KI wirklich Ergebnisse erzielen, haben oft eines gemeinsam: Sie haben zuerst ihr Fundament richtig aufgebaut. Genau darin liegt der eigentliche Vorteil. Die gute Nachricht: Jedes Unternehmen kann heute damit anfangen

14:55

Alle reden über KI, keiner über das Fundament: Was Organisationen wirklich brauchen, wenn jede Sekunde zählt

Alle reden über KI. Kaum jemand redet darüber, was passiert, wenn das Fundament fehlt. Budgets schrumpfen, Regulierungen wachsen und trotzdem investieren Organisationen in den nächsten Buzzword-Zyklus. Dabei kann niemand mit Sicherheit sagen, welche Endpoints gerade ungeschützt sind, welche Systeme nicht gepatcht wurden oder ob die letzte Compliance-Meldung auf echten Daten basiert.

Für Organisationen in regulierten Umgebungen ist das keine philosophische Frage. Es ist eine operative Realität mit Auditpflicht, Haftung und Konsequenzen, die weit über die IT hinausgehen. KRITIS und Compliance bedeuten Beweispflicht, kein Bauchgefühl.

Dieser Vortrag zeigt, warum Sichtbarkeit und Echtzeit-Kontrolle Chefsache sind und warum echte Automatisierung nicht mit dem nächsten KI-Tool beginnt, sondern mit der Kontrolle über jeden Endpoint. Tanium gibt compliance-kritischen Organisationen genau das: Echtzeit-Sichtbarkeit und automatisierte Kontrolle, um jedes Audit zu bestehen und dauerhaft handlungsfähig zu bleiben.

Denn wenn jede Sekunde zählt, zählt das Fundament.

Daleen Langer

Daleen Langer

Senior Account Executive ALPS, Tanium

15:05

Digitale Souveränität & operative Widerstandsfähigkeit im Zeitalter hyperskalierbarer KI-Dienstleister

Dorian Klimczyk

Dorian Klimczyk

ICT Senior Project Manager, Comarch

15:15

Kaffeepause & Networking

15:45

KI im Spital einführen: Zwischen Innovationsdruck, Datenschutz und klinischer Realität

Wie führt man KI im Spital so ein, dass daraus mehr als ein isolierter Pilot oder eine kurzfristige Demo wird?

Der Vortrag beleuchtet die zentralen strategischen Spannungsfelder zwischen Innovationsdruck, Datenschutz, klinischer Verantwortung, Integration in bestehende Systeme und wirtschaftlicher Tragfähigkeit.

Anhand eines konkreten Einführungswegs wird gezeigt, warum nicht die schnellste, sondern die bestgesteuerte Einführung den nachhaltigeren Nutzen schafft.

Marcus Hug

Marcus Hug

Leiter Informatik & Mitglied der Geschäftsleitung, Michel Gruppe AG (Michel Services)

16:05

Future proof for Datacenters

Priscilla Schneider widmet sich in ihrer Keynote vor allem den Herausforderungen durch neue Technologien wie AI und AI-enabled Hardware. Dabei geht sie mit Blick auf Ihren Verantwortungsbereich auf die wachsenden Anforderungen, die damit verbundenen Herausforderungen und mögliche Lösungsansätze ein. Das Thema ist essenziell für die BIS, da sich das Geldhaus mit begrenzten Ressourcen und der Notwendigkeit nachhaltiger, effizienter Strategien auseinandersetzen muss.

Priscilla Schneider

Priscilla Schneider

Head of Core Infrastructure, Bank for International Settlements (BIS)

16:25

Der CIO als Architekt der intelligenten Zukunft – Strategie, Resilienz und die KI-Revolution

In einer Welt, in der die digitale Transformation jedes Geschäftsmodell neu definiert, hat sich die Rolle des CIOs vom operativen Leiter zum zentralen Unternehmensstrategen gewandelt. Dieser Vortrag beleuchtet, wie moderne IT-Führer die Brücke zwischen Technologie und messbarem Business-Value schlagen.

Holger Spielberger

Holger Spielberger

Former Global Chief Information Officer & Chief Digital Officer, Georg Fischer Piping Systems

16:45

Zusammenfassung und Verabschiedung

16:50

Apéro & Networking

IDC & Tricise Dinner Connect

IDC & Tricise Dinner Connect

Evoluzione Digital Services: Strategia, Delivery e Finanza in un unico modello

In collaborazione con

Logo Logo

Trasforma i tuoi modelli di servizio grazie all'Automazione dei Servizi Professionali e crea una delivery focalizzata sui risultati.

L’ecosistema dei servizi professionali e di business è in continua evoluzione.

I fornitori di servizi e le società di consulenza devono continuare a creare valore affrontando allo stesso tempo incertezze economiche, processi decisionali frammentati e una crescente disconnessione tra pianificazione, esecuzione e redditività dei progetti.

Questo scenario richiede un approccio più agile, in cui collaborazione e condivisione dei dati diventano leve fondamentali per allineare strategia, execution e performance finanziaria.

Perchè partecipare

Questa cena esclusiva, organizzata da IDC in partnership con Tricise e Broadcom, riunirà i leader dell’ecosistema dei servizi per confrontarsi sulle leve di efficienza e sulle pratiche innovative che stanno trasformando la delivery.

Un’ottima occasione per:

  • Scoprire le migliori pratiche per allineare strategia, delivery e performance finanziaria.
  • Capire come monitorare l’intero percorso della delivery, dalle priorità strategiche fino ai risultati ottenuti.
  • Identificare nuovi approcci per rafforzare la vostra agilità operativa.
  • Confrontarsi con i propri omologhi e con gli esperti IDC e TRICISE sulle tendenze che stanno ridefinendo il mercato ed esplorare casi concreti di ESN e integratori che hanno adottato strumenti di PSA (Professional Services Automation).
  • Ripartire con insight concreti, esempi di iniziative di successo e leve di innovazione per far evolvere il vostro modello di servizi.

I temi chiave

Connettere strategia ed esecuzione per eliminare processi decisionali frammentati

Gestire modelli di engagement ibridi

Ottenere visibilità trasversale su dipartimenti e aree geografiche per il controllo dei margini.

Ottimizzare la pianificazione delle risorse e la gestione dei subappaltatori

Agenda

IDC & Tricise Dinner Connect

One Day Event

6:30 pm

Registrazione e Welcome Cocktail

7:00 pm

Benvenuto a cura di IDC, Tricise e Broadcom

7:05 pm

Introduzione alla Tematica e Scenario di mercato

Andrea Siviero

Andrea Siviero

Senior Research Director, AI-fueled Business Strategies, IDC

7:15 pm

Scenario Tecnologico a cura di Tricise e Broadcom

Massimo Ferri

Massimo Ferri

Sales Manager Italy, Tricise

Stefania D’Alessandro

Stefania D’Alessandro

Global Solutions Architect, ValueOps, Broadcom

7:35 pm

Q&A e introduzione Open Discussion

7:40 pm

Prima portata e Discussion 1

8:10 pm

Seconda portata e Discussion 2

8:40 pm

Dessert e Discussion 3

9:10 pm

Conclusioni e chiusura lavori

Speaker

Andrea Siviero

Andrea Siviero

Senior Research Director, AI-fueled Business Strategies

IDC

Read bio

Massimo Ferri

Massimo Ferri

Sales Manager Italy

Tricise

Read bio

Stefania D’Alessandro

Stefania D’Alessandro

Global Solutions Architect, ValueOps

Broadcom

Read bio

Partners

Venue

Anima Restaurant

L’Anima è un rinomato ristorante di alta cucina situato all’interno dell’hotel Milano Verticale | UNA Esperienze nel quartiere di Porta Garibaldi/Gae Aulenti. Fa parte del gruppo di ristoranti gestiti dallo chef pluristellato Enrico Bartolini, con lo chef residente Michele Cobuzzi alla guida della cucina.

Note per la partecipazione

L'evento è gratuito ma soggetto alla conferma finale da parte della segreteria organizzativa IDC in seguito alla registrazione.

Knowledge Hub / Christina Lee

CIO Spotlight

Christina Lee
Chief Information Officer, APAC
Dentsu

CIO Spotlight

Is your organization ready to be AI-enabled?

The current landscape of Artificial Intelligence is a tug-of-war between inflated expectations and existential fear. However, the future isn’t a choice between humans or machines; it is a collaborative world driven by a mix of human intelligence and algorithmic engines.


To navigate this transition, organizations cannot afford to sideline human-centricity. AI should augment human potential, not replace it. Success begins with data-driven management. Without clean, organization-specific data, making well-informed decisions to achieve your strategic goals is impossible.


To truly “win” with AI, leadership must prioritize three pillars of data management:


Data Privacy: Ensuring ethical handling and trust. This should not only for regulatory compliance but also for ethical value of the organization.


Secured Infrastructure: Building a resilient foundation against threats.


Governance: Establishing clear processes for data and AI usage. The use the data in the well-defined process is essential.


Ultimately, data management is no longer a back-office function—it is the heartbeat of a goal-centric, AI-ready organization. By focusing on the human-data connection, you ensure that technology serves your purpose, rather than the other way around.

Knowledge Hub | OutSystems | envnt

Partner Spotlight

Gonçalo Borrêga, VP Product, AI & AppDev, OutSystems

Amr Hafiz, Managing Director, Envnt

Partner Spotlight

The Next Phase of Enterprise AI in 2026

As organizations across regulated and complex industries move into 2026, enterprise leaders are taking a more pragmatic view of AI adoption. While generative and agentic AI promise unprecedented speed and innovation, real-world implementation highlights a growing need for governance, orchestration, and architectural discipline. The next phase of enterprise AI will be defined less by experimentation and more by operational maturity.

 

As experimentation gives way to scale, a set of structural shifts will determine which organizations turn AI potential into a durable advantage.

 

From Speed to Control

 

While AI dramatically accelerates application build times, it introduces new challenges downstream. Ungoverned AI-generated applications and agents will create bottlenecks across security, quality, maintenance, and compliance. CIOs will prioritize platforms that help audit, govern, and manage AI-generated portfolios at scale.

 

As AI systems scale, risks such as hallucinations, data leaks, and policy violations grow. The ability to ensure correctness, traceability, and trust will become more valuable than raw development velocity. Trust will trump speed.

 

Moreover, as AI becomes accessible to non-technical users, unapproved agents and models will pose serious enterprise risks. CIOs will invest heavily in governance frameworks to prevent uncontrolled AI usage and protect sensitive data.

 

To manage these risks in practice, enterprises must focus on orchestration, not just speed or autonomy.

 

Most AI Agents Will Fail Without Orchestration

 

Autonomous AI agents perform well in demos but struggle in real enterprise environments with messy data, changing APIs, and complex permissions. Successful deployments will rely on orchestration layers, human-in-the-loop controls, and strong lifecycle management. In practice, orchestration, not autonomy, will win.

 

Platforms and Architecture Drive Advantage

 

Enterprises are moving away from building or betting on a single large language model. Instead, they will adopt platforms that support secure, governed, multi-model, and agent-based development. Owning the AI life cycle will be far more valuable than owning the model itself.

 

As AI commoditizes code generation, strategic value will shift toward architecture, integration, data modeling, and governance. The most valuable talent will be developers who can design and manage complex, AI-driven systems.

 

Beyond orchestrating agents, success depends on platforms and architectures that scale reliably and securely.

 

Regulated Industries Will Lead in Responsible AI

 

Rather than waiting for regulation, enterprises in regulated sectors will embed compliance, traceability, and auditability into AI systems from day 1, enabling them to scale agentic AI safely.

 

Looking Ahead

 

With governance, orchestration, and the right platforms in place, enterprises are positioned to turn AI potential into lasting value. AI will empower enterprises to build and own more of their software and agents internally. The future belongs to platforms that help organizations govern complexity, ensure trust, and turn AI-generated chaos into sustainable business value.

IDC Webinar On Demand – HPE LATAM

IDC Webinar On Demand – HPE LATAM

The Future of Connectedness

Patrocinado por

Logo

Sobre el evento

Transformación de la conectividad en la región de LATAM para la era de IA

 

En un escenario de hiperconectividad, nuevas cargas de trabajo, IA generativa y entornos cada vez más distribuidos, las redes han dejado de ser una mera infraestructura para convertirse en fundamentales para impulsar la innovación, la eficiencia y la seguridad. En esta reunión, analizaremos tendencias, desafíos y estrategias prácticas para preparar las redes para 2026 y años posteriores.

 

Temas clave a explorar:

  • Tendencias y factores externos que redefinen las decisiones tecnológicas en 2026
    (IA generativa, seguridad, geopolítica, nube y economía digital)
  • Prioridades estratégicas de TI identificadas por la investigación de IDC
    (Agentes GenAI/IA, seguridad en la nube, IA/ML e infraestructura en la nube)
  • La evolución de las redes: del mantenimiento al modelo de “Servicios Integrados de Ciclo de Vida para el Éxito del Cliente”
  • Alta complejidad e hiperconectividad – Desafíos de visibilidad, resiliencia, seguridad y gestión de redes híbridas

Speakers

Alberto Arellano

Alberto Arellano

Infrastructure Director

IDC

Read bio

Julián Londoño

Julián Londoño

MCA Sales Director

HPE Networking

Read bio

Partners

Patrocinado por

Vea este Webinar en cualquier momento.

No te quedes sin tu lugar en este evento único y lleno de conocimiento

Regístrate aquí

Agenda

Agenda

IT Security Summit

One Day Event

9:00 am

Registrazione e Welcome Coffee

9:30 am

IDC Opening

Roberta Bigliani

Roberta Bigliani

Group Vice President, Global Lead for Energy & Retail Insights and Industry Hub, IDC

Keynote
9:35 am

IDC Keynote – Mettere in sicurezza un’azienda basata sull’AI

Navigare la nuova frontiera tra fiducia, conformità e innovazione

Le organizzazioni europee stanno dando priorità agli investimenti in analisi della sicurezza basata sull’intelligenza artificiale, gestione delle identità e degli accessi (IAM) e servizi di rilevamento e risposta gestiti (MDR), per rimanere un passo avanti rispetto alle minacce, mantenendo al contempo trasparenza, conformità e una governance etica.

Joel Stradling | IDC

Senior Research Director, European Security

Read Bio
9:45 am

Securing Your AI Transformation: l’AI accelera, la sicurezza abilita

Cristiano Voschion

Cristiano Voschion

Country Manager Italia, Check Point

10:00 am

L’identità nell’era degli Agenti AI: fiducia, controllo e governance

Federico Carbone

Federico Carbone

Senior Principal Solutions Engineer, Ping Identity

Alessandro Loukas

Alessandro Loukas

Security Senior Manager, Accenture

10:15 am

Enduser Discussion – La prossima era dello Zero Trust: dal concetto all’implementazione su scala enterprise

Luca Della Giovanna

Luca Della Giovanna

Chief Information Security Officer, Humanitas

10:30 am

La Cybersecurity Poverty Line: come l’AI sta ridefinendo l’equilibrio per tutti

Nel contesto della “Cybersecurity Poverty Line”, molte organizzazioni non dispongono delle risorse e delle competenze necessarie per difendersi adeguatamente, mentre le minacce evolvono grazie all’AI.
Per affrontare questa sfida serve una piattaforma di sicurezza AI-native che unisca automazione avanzata e competenze umane. In questo modo, anche le aziende con risorse limitate possono accedere a capacità di protezione avanzate e ridurre il divario della cybersecurity.

Marco D’Elia

Marco D’Elia

Country Manager, Sophos Italia

10:45 am

Dalla difesa alla previsione: il futuro della cybersecurity

Le minacce informatiche evolvono rapidamente e la sicurezza deve anticiparle, non inseguirle. Con il diffondersi di nuovi contesti lavorativi, servono strumenti intelligenti e un nuovo approccio alla protezione: più dinamico, automatizzato e predittivo. Questa sessione mostra come AI, automazione e threat intelligence permettano alle organizzazioni di rilevare i rischi in anticipo, difendere l’infrastruttura in tempo reale e garantire continuità operativa in un mondo senza perimetri.

Marco Frenquellucci

Marco Frenquellucci

Group Leader, Italy, Service & Solution Group, Lenovo

11:00 am

Coffee Break e visita all’area espositiva

11:30 am

Guest Speaker Enduser Interview – L’esperienza di un grande gruppo

Cyber resilienza negli ambienti industriali: dalla protezione del dato alla continuità operativa

Stefano Righetti

Stefano Righetti

Head of IT Governance, Information Security & Strategy, Acciaierie d'Italia

11:45 am

Pensa come un avversario: Oltre il CTEM

Paolo Bufarini

Paolo Bufarini

Regional Sales Director, Horizon3.ai

12:00 pm

Enduser Case Study – Difendere un evento globale: dentro la cyber defense di Milano Cortina 2026

Giovanni Zanetti

Giovanni Zanetti

Cybersecurity Operations Manager e Vicepresidente AIPSI, Fondazione Milano Cortina 2026

12:15 pm

Evolvere dalla Cultura alla Postura Cyber: Sicurezza dei Dipendenti al Tempo dell’AI

Giovanni Tosi

Giovanni Tosi

Enterprise Account Executive, Riot

12:25 pm

IDC Connect

Ogni tavolo ospita un moderatore e un piccolo gruppo di partecipanti pre-registrati. Tutte le sessioni si svolgono simultaneamente e sono incentrate su una maggiore interazione, la condivisione di esperienze e il confronto tra pari su tematiche rilevanti per diverse aziende e settori.

  • IDC Connect 1: Sicurezza delle API: la nuova linea del fronte della sicurezza in un mondo agentico
  • IDC Connect 2: Cybercrime as a Service: l’economia sommersa nel 2026
  • IDC Connect 3: The Business of Breach: rischio reputazionale e fiducia degli shareholder
  • IDC Connect 4: La spesa strategica in sicurezza: giustificare e ottimizzare i budget
  • IDC Connect 5: Identità, accesso e fiducia: dall’IAM al CNAPP
  • IDC Connect 6: Intelligence Detection & Safe Remediation: rilevare le minacce e governare l’esposizione interna ed esterna
  • IDC Connect 7: AI, Agentic AI e Sicurezza: Strumenti, Minacce e Fiducia
  • IDC Connect 8: Architetture Emergenti: Zero Trust, Convergenza IT/OT, SASE…prepararsi al futuro
  • IDC Connect 9: Digital Sovereignty and Supply Chain Risk: proteggere l’ecosistema esteso
1:10 pm

Networking Lunch e visita all’area espositiva

2:10 pm

La sovranità digitale come pilastro della sicurezza nazionale: il modello PSN

Thomas Mascioli Colavecchi

Thomas Mascioli Colavecchi

Chief Information Security Officer, Polo Strategico Nazionale

2:30 pm

Tech Pitch – CyberSecurity: tra innovazione, controllo e responsabilità

  • Securing the Core: perché uno storage accessibile e immutabile è responsabilità di tutti a cura di
Lorenzo De Amici

Lorenzo De Amici

Commercial Account Executive Italy, Wasabi

2:45 pm

Honorary Guest Speaker – External View

Andrea Gilli

Andrea Gilli

Senior Advisor Office of Undersecretary of Italian Defence & Lecturer in Strategic Studies, University of St Andrews

3:15 pm

Conclusioni a cura dell’Host Sponsor

3:20 pm

Conclusioni e chiusura lavori a cura di IDC

IT Security Summit

IT Security Summit

Securing an AI-Powered Business

25 Jun 2026 Milan, Italy
Slide
Slide
Slide
Slide

Navigare la nuova frontiera di fiducia, compliance e innovazione

L’IDC IT Security Italy 2026 è l’evento di riferimento per i leader del business, della sicurezza e della tecnologia, dedicato a esplorare come integrare fiducia, governance e resilienza nel cuore della trasformazione digitale.

L’Italia sta entrando in una fase cruciale del suo percorso di cybersicurezza e modernizzazione digitale. Secondo IDC, si prevede che la spesa per la sicurezza in Europa crescerà con un tasso annuo composto (CAGR) del 9,4% fino al 2029, con software, analytics e protezione cloud-native a guidare il mercato. In Italia, le organizzazioni stanno rispondendo all’aumento delle minacce cyber, all’estensione dei requisiti normativi dell’UE e ai crescenti sforzi nazionali per rafforzare la sovranità digitale e la resilienza delle infrastrutture critiche.

Allo stesso tempo, l’Intelligenza Artificiale sta trasformando il panorama della sicurezza in Italia. Le ricerche di IDC mostrano che quasi il 40% delle organizzazioni europee sta già investendo in AI o automazione, e oltre il 70% si aspetta una trasformazione guidata dall’AI entro i prossimi 18 mesi.

Per i security leader italiani, l’AI rappresenta sia un’opportunità che una crescente area di rischio. Se da un lato sta migliorando il rilevamento delle minacce, la risposta agli incidenti e l’automazione, dall’altro sta abilitando nuovi vettori di attacco come deepfake, phishing generato dall’AI e vulnerabilità automatizzate. In risposta, le aziende italiane stanno investendo in analytics basate su AI, Identity and Access Management (IAM) e Managed Detection and Response (MDR) per potenziare la protezione, mantenendo al contempo trasparenza, governance e un’adozione etica dell’IA.

Agenda

L’IDC IT Security Summit rappresenta il punto d’incontro privilegiato per i leader del business, della sicurezza e della tecnologia che mirano a integrare fiducia, governance e resilienza al centro delle proprie strategie di trasformazione digitale.

Partecipate alle sessioni con gli analisti IDC e gli esperti del settore per esplorare come costruire ecosistemi digitali sicuri, capaci di coniugare innovazione e affidabilità. Approfondite le dinamiche dei settori più evoluti in Italia e acquisite framework operativi per trasformare la sicurezza in un differenziatore strategico, superando la logica del semplice costo reattivo.

Tematiche principali

Regulation, Resilience and Value Creation​

La regulatory compliance non è più un onere burocratico, ma un vero e proprio abilitatore strategico. Esploreremo come le organizzazioni possano integrare i mandati normativi (data privacy, leggi sulla cybersicurezza, regolamentazioni emergenti su AI e tecnologia) nelle proprie core operations, trasformando i requisiti in leve per la resilienza, la fiducia degli stakeholder e il valore di business.​

AI, Automation and Responsible Innovation

L’AI e gli intelligent agents stanno trasformando le modalità di erogazione della sicurezza, ma a grandi potenzialità corrispondono altrettanti rischi. Esploreremo l’implementazione pragmatica dell’IA: governance models, guardrails per prevenire usi impropri, prioritizzazione degli high-impact use cases e allineamento dei sistemi di IA ai principi di trust, transparency e accountability.

Operations, Analytics & Resilience Engineering

Detection, response e recovery non sono più eventi isolati, ma cicli continui. Analizzeremo nel dettaglio le advanced analytics, il Managed Detection & Response (MDR), l’orchestrazione e la external threat visibility (estesa alla supply chain e alle terze parti), insieme alle resilience metrics necessarie per rendere operativa l’efficacia della sicurezza.

The Human Factor: Leadership & Culture

La tecnologia da sola non garantisce la sicurezza: è necessario che leadership, cultura aziendale e sviluppo delle competenze siano allineati. Ci concentreremo sulla trasformazione dei team, sull’integrazione della security ownership in tutte le funzioni aziendali e sulla preparazione dei leader affinché sappiano parlare il language of risk and trust al Board, ai CEO e alle business lines.

Incident e Trust Recovery

I breach sono inevitabili, ciò che conta è il modo in cui un’organizzazione risponde. Approfondiremo la crisis communication, la forensic response, la gestione degli adempimenti normativi e delle assicurazioni, fino al ripristino della stakeholder trust e alla capacità di trasformare l’avversità in credibilità.

Sector & Domain Security Challenges

Settori e ambienti diversi presentano esigenze di sicurezza uniche. Ci concentreremo sulla protezione delle critical infrastructure (energia, utility), dei dispositivi connessi e IoT, della sanità, del settore finance e degli ambienti emergenti come le smart cities o i sistemi industriali.

Speakers

Roberta Bigliani

Roberta Bigliani

Group Vice President, Global Lead for Energy & Retail Insights and Industry Hub

IDC

Read bio

Massimilano Besana

Massimilano Besana

Area Sales Manager, Italy, Exposure Management

Check Point

Read bio

Lorenzo De Amici

Lorenzo De Amici

Commercial Account Executive Italy

Wasabi

Read bio

Marco D’Elia

Marco D’Elia

Country Manager

Sophos Italia

Read bio

Luca Della Giovanna

Luca Della Giovanna

Chief Information Security Officer

Humanitas

Read bio

Marco Frenquellucci

Marco Frenquellucci

Group Leader, Italy, Service & Solution Group

Lenovo

Read bio

Thomas Mascioli Colavecchi

Thomas Mascioli Colavecchi

Chief Information Security Officer

Polo Strategico Nazionale

Read bio

Andrea Gilli

Andrea Gilli

Senior Advisor Office of Undersecretary of Italian Defence & Lecturer in Strategic Studies

University of St Andrews

Read bio

Mauro Pisoni

Mauro Pisoni

Senior Sales Engineer

Sophos

Read bio

Stefano Righetti

Stefano Righetti

Head of IT Governance, Information Security & Strategy

Acciaierie d'Italia

Read bio

Joel Stradling

Joel Stradling

Senior Research Director, European Security

IDC

Read bio

Pierluigi Torriani

Pierluigi Torriani

Sales Engineering Manager

Check Point

Read bio

Giovanni Tosi

Giovanni Tosi

Enterprise Account Executive

Riot

Read bio

Cristiano Voschion

Cristiano Voschion

Country Manager Italia

Check Point

Read bio

Giovanni Zanetti

Giovanni Zanetti

Cybersecurity Operations Manager e Vicepresidente AIPSI

Fondazione Milano Cortina 2026

Read bio

I nostri Partners

Venue

Magna Pars Event Space

Via Tortona 15, 20144, Milano

Come partecipare

L’evento, che si terrà il 25 giugno 2026 a partire dalle ore 9:00, è a partecipazione gratuita (previa compilazione del modulo di registrazione) per i professionisti appartenenti ai seguenti settori: Manufacturing, Automotive, Fashion, Finance, Banking and Insurance, Retail, Energy and Utilities, Media, Government, Health, Education, Transports, Logistics, Telecommunications, Personal and Professional Services.

L’accesso all’evento non è consentito ad aziende ICT non sponsor (vendor, distributori, reseller, VAR, system integrator), società di consulenza e servizi ICT, privati e liberi professionisti.

La lingua ufficiale dell’evento è l’italiano.

Knowledge Hub

The NIS 2 directive – where are we now?

The deadline for the transposition of the EU’s second Network and Information Systems Security directive (NIS 2) came and went in October 2024 with only a handful of member states having completed the task.

Read more

European ICT spending implications of NATO’s 5% GDP spending target

At the 2025 NATO Summit in The Hague a few weeks ago, member states pledged to allocate 5% of their annual GDP to core defense requirements and defense- and security-related expenditures by 2035.

Read more

IAM 2025: The Rise of the Machines

Identity and access management (IAM), and by extension, identity security, is one of the most pervasive and impactful challenges facing all European organizations today, from an operational and risk management perspective.

Read more

CIO Summit

CIO Summit

The Rise of Agentic Systems

Slide
Slide
Slide
Slide

Modernize. Secure. Innovate. Lead with the power of Agentic-AI​

Switzerland is strengthening its position as a European leader in secure, responsible, and innovation-driven digital transformation. With its strong financial services sector, advanced manufacturing base, and deep commitment to data privacy, the country is accelerating investment in cloud modernization, automation, and AI, including the next wave of Agentic AI.

For Swiss CIOs, 2026 will bring new challenges and opportunities: managing the convergence of innovation and regulation, modernizing legacy systems while meeting strict data protection standards, and integrating intelligent automation without compromising security or ethical accountability. As AI and Agentic AI gain traction, CIOs will play a central role in defining governance models that ensure transparency, trust, and measurable business value.

Agenda

The IDC CIO Summit Switzerland 2026 is the leading event for senior technology and business executives shaping enterprise strategy and digital leadership in one of Europe’s most advanced and trusted digital economies. Designed for CIOs, CTOs, and transformation leaders, this one-day summit delivers actionable insights on Switzerland’s top priorities for 2026: secure digital modernization, AI and Agentic AI adoption, cybersecurity resilience, and aligning IT with business value in an increasingly regulated and sustainability-focused environment.

Speakers

Thomas Meyer

Thomas Meyer

SVP, IDC WW Research

IDC

Read bio

Anja Lange

Anja Lange

Moderator

Read bio

Priscilla Schneider

Priscilla Schneider

Head of Core Infrastructure

Bank for International Settlements (BIS)

Read bio

Marcus Hug

Marcus Hug

Leiter Informatik & Mitglied der Geschäftsleitung

Michel Gruppe AG (Michel Services)

Read bio

Christian Probst

Christian Probst

Leiter Querschnittsapplikationen

Finanzdepartement des Kantons Basel-Stadt

Read bio

Thomas Greuter

Thomas Greuter

CIO

Migros Bank

Read bio

Matthias von Alten

Matthias von Alten

Managing Partner & Head of Consulting DACH

Wipro

Read bio

Fabian Ringwald

Fabian Ringwald

CIO und Mitglied der Geschäftsleitung

SWICA

Read bio

Oliver Köth

Oliver Köth

Managing Director Technology & Innovation

NTT DATA

Read bio

Thomas Jung

Thomas Jung

Chief Data Officer

Syngenta Group

Read bio

Dr. Sascha Tayefeh

Dr. Sascha Tayefeh

Fachstellenleiter Digitalisierung

Universität Bern

Read bio

Jan Freudenreich

Jan Freudenreich

Head of IT Security

Basler Kantonalbank

Read bio

Holger Spielberger

Holger Spielberger

Former Global Chief Information Officer & Chief Digital Officer

Georg Fischer Piping Systems

Read bio

Boris Bialek

Boris Bialek

Vice President Industries and Global Field Chief Technology Officer

MongoDB

Read bio

Daleen Langer

Daleen Langer

Senior Account Executive ALPS

Tanium

Read bio

Dorian Klimczyk

Dorian Klimczyk

ICT Senior Project Manager

Comarch

Read bio

Venue

Park Hyatt Zurich

Beethovenstrasse 21, 8002 Zurich, Schweiz

Park Hyatt Zurich Website

2026 Prediction

By 2027, 55% of G1000 CIOs will be tasked to create enterprise AI value playbooks, featuring expanded ROI models to define, measure, and showcase AI impact across efficiency, growth, and innovation.​

Main Themes

The CIO as Business Strategist​

CIOs have evolved from operational leaders to enterprise strategists. As digital transformation reshapes every business model, technology leadership now defines competitiveness. Today’s CIO must align IT priorities with business outcomes, influence the boardroom agenda, and drive innovation that delivers measurable value.​

Modernization, Legacy and Technical Debt​

Managing technical debt is no longer just a maintenance concern, it’s a strategic priority. Modernizing legacy systems, simplifying architectures, and optimizing cost structures allow organizations to shift resources from upkeep to innovation. Streamlined technology portfolios create the agility needed to compete in a digital economy.​

The Agentic AI Revolution​

Agentic AI marks a shift from automation to autonomy. How CIOs can govern, scale, and integrate autonomous AI systems responsibly (balancing opportunity with oversight to create intelligent, self-directed enterprises.​

Resilience by Design​

Resilience is emerging as the defining capability of modern enterprises. Adaptive architectures, secure infrastructure, and integrated continuity planning enable organizations to withstand disruption (whether from economic uncertainty, regulatory shifts, or cyber threats) while sustaining growth and trust.​

Cybersecurity, Trust, and Digital Sovereignty​

As digital ecosystems expand, trust becomes a critical currency. CIOs must address cybersecurity, data sovereignty, and compliance in tandem, ensuring that cloud strategies and cross-border operations align with evolving regulations. Building digital trust creates both protection and competitive advantage.

Building the Intelligent Enterprise​

Data is the foundation of every intelligent organization. Reliable, governed, and accessible data architectures enable AI, automation, and analytics to operate at scale. Enterprises that invest in strong data foundations are better positioned to extract insight, anticipate change, and deliver smarter, faster business outcomes.​

2026 Prediction

Composite AI: In 2026, a renewed focus on traditional AI for explainability and reliability will drive 70% of organizations to adopt composite AI, blending generative, prescriptive, predictive, and agentic technology.

Partners

Knowledge Hub

The AI homework nobody asked for (but everyone’s getting anyway)

Artificial Intelligence has officially reached the “you can do anything with it” stage of technological hype. Judging just by AI vendor narratives, and by some of the media, it’s the golden key to productivity, efficiency, optimization and innovation.

Read more

The Agentic Business Future: Driving Resilience, Sovereignty, and Innovation in EMEA

As organizations navigate an era defined by economic uncertainty, geopolitical shifts, and relentless technological change, one truth stands out: the future belongs to those who can harness AI, automation, and sovereignty to build resilience, drive innovation, and unlock growth.

Read more

EMEA’s Tech Evolution – 7 Key Themes Transforming Business in 2025

The technology landscape across Europe, Middle East, and Africa (EMEA) is changing rapidly in 2025, with innovations actively reshaping industries and creating new business opportunities.

Read more

Terms and Conditions

The IDC CIO Summit is aimed at IT and specialist staff from IT user companies in Switzerland.
For the purposes of these terms and conditions of participation, IT user companies are defined as all companies that do not themselves provide consulting services and/or develop, manufacture, or distribute information and communication technology (ICT) products or services.
Employees of outsourced IT companies who work exclusively for the parent company and do not conduct any third-party business are also eligible to participate. Employees of IT service companies generally only have access to our events through sponsorship.
IT provider companies within the meaning of these conditions of participation are hardware, software, service, and telecommunications companies, as well as consulting firms and ICT service providers.
IDC expressly reserves the right to reject registrations from persons who do not belong to the above-mentioned target group, even if the invitation was issued by one of our partners, mistakenly by IDC itself, or through participation in an online survey.
After registering via the online registration form and successful verification by IDC, you will receive a binding confirmation of registration by email.

Not the right event for you?

Don’t worry! We organize a variety of events designed to inspire original ideas, share the latest industry insights, and connect professionals like you. Simply sign up for event invitations, and we’ll notify you whenever a new event matches your interests.

Sign up

Agenda

Agenda

CIO Summit 2026 Türkiye

Day 1

8:00 am

Registration & Networking

9:00 am

IDC Welcome Address

Keynote
9:05 am

Preparing for the Agent Economy: Acceleration, Orchestration and Resiliency

We have moved past the “Great Implementation.” As we enter 2026, the global enterprise has reached a critical inflection point where the sheer volume of data, the complexity of multi-cloud ecosystems, and the velocity of agentic AI have outpaced traditional human management. The mandate for the CIO has fundamentally shifted: it is no longer about managing technology, but about architecting autonomy.

Eren Eser | IDC

Associate Research Director, Türkiye

Read Bio
Eren Eser
9:25 am

The Evolving Role of the CIO: From IT Leader to Business Strategist

The traditional image of the Chief Information Officer (CIO) as a “gatekeeper of the server room” is officially a relic of the past. In today’s hyper-digital economy, the CIO has moved from the back office to the boardroom, evolving from a functional manager of infrastructure into a pivotal business strategist and growth driver. This panel explores the profound shift in the CIO’s mandate. We will discuss how the modern technology leader balances the “keep the lights on” operational requirements with the high-stakes demand for digital transformation, data-driven innovation, and customer experience.

Hilmi Koçak

Hilmi Koçak

CIO, Eczacıbaşı Group

Barış Fındık

Barış Fındık

CTO, Pegasus

Murat Özkan

Murat Özkan

CIO, Hayat Holding

Çiğdem İltemir Carino

Çiğdem İltemir Carino

CIO, ING Türkiye

9:55 am

AI-ready Data: Democratizing Access to Data to Lay the Foundation for Artificial Intelligence

Özden Doğan Saraç

Özden Doğan Saraç

Sales Director, KoçSistem

10:15 am

The Enterprise in 2030

AI isn’t just enhancing the business model. By 2030, it will be the business model. Leaders are recognizing that the future of business is a hybrid of people and software. Every process that can be automated will be. Every role will be enhanced by intelligent systems that learn and adapt

Işıl Kılınç

Işıl Kılınç

General Manager, IBM Türkiye

10:30 am

Powering the Hyperscaler Shift: Managing Integrated Value Chains from 5G to Cloud

Gurkan Arpacı

Gurkan Arpacı

General Manager, Turkcell Digital Business Services

10:45 am

Unlocking the Potential of AI: CIO and CEO as Strategic Partners

Ceyda Yalçın

Ceyda Yalçın

Sales & Business Development Director, Softtech

11:00 am

Tea / Coffee & Networking Break

11:20 am

AI Promise to Business Reality

Artificial intelligence has moved beyond experimentation into everyday business use. Yet despite widespread adoption, measurable impact remains inconsistent. The core reason is not the lack of AI capabilities, but the lack of consolidated, reliable data. This session focuses on how fragmented data environments limit AI effectiveness and why data consolidation is the true foundation of Business AI. It explores the shift from isolated tools to unified data models where AI can understand context, operate across workflows, and deliver real outcomes. Organizations will learn how to turn AI from a disconnected assistant into an execution layer powered by a single, trusted source of truth.

Gökhan Erdoğdu

Gökhan Erdoğdu

CEO, MechSoft

11:35 am

AI-Ready Infrastructure: Powering the Next Era of Digital Transformation

Erbuğ Sağlam

Erbuğ Sağlam

Senior Cloud Solution Architect, Huawei

11:50 am

Anatomy of the AI-Native Operating Company — What Replaces Two Thousand Years of Hierarchy

Since the Roman army organized soldiers into eight-man tents -contubernium-, every reorganization has worked around the same fact: a human can manage perhaps eight others. Hierarchy was not strategy; it was the workaround we built because we had no alternative. Intelligence is now abundant, and ironically even modern defense is moving past command-and-control. A new shape is taking form — the AI-Native Operating Company. This talk maps its anatomy: a Harness, four stages of work, and the loop that compounds every cycle into a smarter organization — and the changed role of the people inside it.

Yusuf Tok

Yusuf Tok

CTO, OBSS

12:05 pm

From Artificial Intelligence to Autonomous Activation

Taylan Tandoğan

Taylan Tandoğan

Customer Engineering Manager, Türkiye, Google Cloud

12:20 pm

Unlock your AI Ambitions

Pelin Alp

Pelin Alp

Country Manager, HPE Networking

Mert Sarıkaya

Mert Sarıkaya

Business Development & Transformational Projects Manager, HPE Türkiye

12:40 pm

Summit Partner Sessions

Summit Session A – The Innovation Paradox

12:35 pm – 12:40 pm

Start of the Session Raffle

12:40 pm – 12:50 pm

Agentic Engineering in Practice: Autonomous Discipline Across SDLC and Business Processes

Erdem Seherler

Erdem Seherler

COO, Eteration

12:50 pm – 1:00 pm

Agentic AI Is Only as Smart as the Guardrails Around It

Suraj Rana

Suraj Rana

Deputy General Manager, HCLSoftware

Summit Session B – Architecting for Autonomy

12:35 pm – 12:40 pm

Start of the Session Raffle

12:40 pm – 12:50 pm

Document Chaos vs. Intelligent Decisions: How CIOs Can Build Agentic Workflows for Autonomous Action

Yağız Furtun

Yağız Furtun

Intelligent Automation Technologies Manager, Norm Digital

12:50 pm – 1:00 pm

The AI-Powered Data Activation Platform

Ahmed ElHamouly

Ahmed ElHamouly

Managing Director, META, Boomi

Summit Session C – The Augmented Workforce

12:35 pm – 12:40 pm

Start of the Session Raffle

12:40 pm – 12:50 pm

Integration in the Age of AI

Fatih Kökçe

Fatih Kökçe

General Manager, MDP Group

12:50 pm – 1:00 pm

The Evolution of the Workforce: Automation, Analytics, and Sustainability

Timucin Şentürk

Timucin Şentürk

Regional Director, Türkiye & Central Asia, Honeywell

1:00 pm

Lunch & Networking

2:25 pm

Platinum Partner Sessions

Platinum Session A – The Intelligence Inflection Point: Scaling Generative AI from Pilot to Profit

2:15 pm – 2:15 pm

Start of the Session Raffle

2:15 pm – 2:45 pm

The Green Horizon: Driving Sustainable Innovation through IT Leadership

Kadir Mustafa Öztürk

Kadir Mustafa Öztürk

CTO, Aktif Bank

Engin Kavas

Engin Kavas

CTO, Aydem Enerji

Mehmet Bütün

Mehmet Bütün

CIO&CDO, Vakıf Katılım Bankası

Uğur Serkan Taşkın

Uğur Serkan Taşkın

CTO, Koçtaş

2:45 pm – 2:55 pm

The Next Chapter of Enterprise Platforms

Kürşad Bayıralan

Kürşad Bayıralan

Solution Architect, CEET, Mendix

Emre Yalçın

Emre Yalçın

Business Development Executive, Mendix

2:55 pm – 3:05 pm

What Does the CIO Do When AI Makes the Decision?

Özlem Kalkan

Özlem Kalkan

Chief Sales Officer, Oredata

3:05 pm – 3:15 pm

You Don’t Have a Tech Problem. You Have a Confidence Gap.

Baycan Kaçan

Baycan Kaçan

Executive Committee Member, Product & Customer Success, Eclit

3:15 pm – 3:25 pm

The New Power of the Smart Enterprise: AI-Powered Business Processes

Canan Kuralay

Canan Kuralay

Industry Sales Manager, Detaysoft

3:25 pm – 3:35 pm

Connecting Turkey to the World: The Role of Submarine Networks and Their Importance for Enterprises in Today’s Digital Landscape

Engin Mutlu

Engin Mutlu

Senior Technical Manager, TI Sparkle

3:35 pm – 4:05 pm

Responsible AI Leadership: Embedding Ethics, Governance, and Transparency into Enterprise AI Strategies

Şirin Aktaş

Şirin Aktaş

CIO, Danone

Emel Tural

Emel Tural

IT Director, Bosch

Ömer Kara

Ömer Kara

CTO, Viennalife

Altuğ Soydan

Altuğ Soydan

IT & Digital Transformation Director, OTOKAR

Çiğdem Kılıç

Çiğdem Kılıç

CIO, Türkiye Sigorta

Platinum Session B – The Resilience Collective: Unified Defense Strategies for the 2026 Threat Landscape

2:15 pm – 2:15 pm

Start of the Session Raffle

2:15 pm – 2:45 pm

The Cloud Mandate 2026: Architecting for Intelligence, Resilience, and Unit Economics

Murat Erez

Murat Erez

Head of IT, Kale Holding

Reha Gerçeker

Reha Gerçeker

SVP, Platforms & Reliability, Akbank

Tarkan Ateşoğlu

Tarkan Ateşoğlu

IT Group Manager, Lila Kağıt

Mehmet Ali Erdin

Mehmet Ali Erdin

Head of Technology, bitaksi

2:45 pm – 2:55 pm

Your Competitive Edge isn’t AI — It’s What Comes Before It

Taylan Özkök

Taylan Özkök

Digital Solutions Manager, Iron Mountain

2:55 pm – 3:05 pm

The Age of Digital Workers with Examples: Transform Your Processes with Agentic Automation and Intelligent Document Processing

Burak Duman

Burak Duman

Director, Native Digital

3:05 pm – 3:15 pm

Edge Intelligence: AI-powered CDN Analytics as a Service

Serkan Sevim

Serkan Sevim

CEO, Medianova

3:15 pm – 3:25 pm

From Automation to Autonomy: Orchestrating the Agentic Enterprise

Emre Özbey

Emre Özbey

CAO, Managing Partner, VBM

3:25 pm – 3:35 pm

From AI Potential to Decision Trust

Seçkin Özel

Seçkin Özel

Senior Solution Engineer, Strategy

3:25 pm – 4:05 pm

The Data Sovereign: Converting Information Overload into Decision Intelligence

Kürşat Alp Yiğit

Kürşat Alp Yiğit

Vice President of Information Technologies, Aras Kargo

Vefa Erdem

Vefa Erdem

CTO, Kazancı Holding

Köksal Küçükada

Köksal Küçükada

CIO, Sanko Holding

Serkan Çil

Serkan Çil

CIO, Koç Üniversitesi

Serdar Günizi

Serdar Günizi

IT Director, Çelebi Havacılık Holding

Platinum Session C – The Intelligence Ecosystem: Powering Agentic AI with Modern Data Foundations

2:15 pm – 2:15 pm

Start of the Session Raffle

2:15 pm – 2:45 pm

The Human Architecture: Redefining Talent and Culture in the Age of Agentic AI

Serkan Demir

Serkan Demir

CIO, Alarko Holding

Kerim Turnacı

Kerim Turnacı

CIO, ebebek

Emre Deniz

Emre Deniz

Head of IT, Çalık Holding

Orkun Süer

Orkun Süer

IT Director, Atasun Optik

2:45 pm – 2:55 pm

From Storage to Intelligence: The New Data Layer for AI

Uğur Dede

Uğur Dede

Regional Sales Manager, Türkiye, MinIO

2:55 pm – 3:05 pm

Anadolu Hayat: A Transformation Story in Real-Time Data Architecture

Gökçe Öztürk

Gökçe Öztürk

Founder & CEO, OneDataLake | Qlik

Işıl Başak Keçeci

Işıl Başak Keçeci

Manager of Data Management, Anadolu Hayat Emeklilik

3:05 pm – 3:15 pm

Commanding Security in Agentic Transformation: Architecting the AI Era

Cem Ersoy

Cem Ersoy

Cloud Solutions Manager, ESTE

3:15 pm – 3:25 pm

A New Era in ERP Security: Proactive Threat Management and System Integration

Haldun Seçkin

Haldun Seçkin

Director, System Applications, BTC Bilişim Hizmetleri

3:25 pm – 3:35 pm

The Velocity Advantage: Accelerating the Enterprise through Strategic Automation Ecosystems

3:35 pm – 4:05 pm

The Autonomous Enterprise: Orchestrating the Shift from Tasks to Workflows

Özgür Korkmaz

Özgür Korkmaz

Head of IT, Uludağ İçecek

Fırat Akın

Fırat Akın

General Manager Of IT, Çokyaşar Holding

Hasan Ali Kendir

Hasan Ali Kendir

Group CIO, Bayegan

Yasin Çarkcı

Yasin Çarkcı

CTO, Tam Finans

Ahmet Hilmi Ersoy

Ahmet Hilmi Ersoy

CIO, Eren Perakende

4:05 pm

End of Day 1

Day 2

8:30 am

Registration & Networking

9:00 am

The Cross-Functional AI Symphony: Redefining Value and Leadership Across the C-Suite

As AI evolves from an operational tool into a core strategic partner, this panel brings together the perspectives of the CFO, CMO, CHRO, and CTO to examine the tangible impact of technological transformation on financial sustainability, customer experience, and talent management. These diverse leaders discuss how they overcome cultural and technical barriers through cross-functional collaboration, sharing real-world insights on how AI-driven business models are boosting corporate agility and ROI. The session concludes by outlining a unified strategic roadmap and the essential leadership competencies required to build an organization that truly embodies the “AI Everywhere” mindset.

Eren Eser

Eren Eser

Associate Research Director, Türkiye, IDC

Gülay Avcuoğlu

Gülay Avcuoğlu

Operations and Business Development Deputy General Manager, ESARJ Elektrikli Araçlar Şarj Sistemi

Barış Nefesoğlu

Barış Nefesoğlu

CMO, Tatilbudur.com

Ali Öztayıncı

Ali Öztayıncı

CFO, Hugo Boss

9:30 am

Producing Became Easy, Managing is the Art.

Ozan Akçora

Ozan Akçora

CEO, Butterfly

Emrah Yıldız

Emrah Yıldız

Head of IT, MAN

9:45 am

Charging Infrastructure as a Living Product

EV charging is a growing frontier of the new reality of mobility. It is a living ecosystem where hardware, regulations, energy dynamics, and user expectations move in parallel, and rarely in sync. WAT Mobilite’s platform had to stop behaving like a delivered project and start behaving like a product that evolves with the ecosystem it serves. In this talk, WAT’s technology leader walks through the architectural decisions, operating model shifts, and hard trade-offs behind that transition, and explains why data and AI are the next layer to tackle in the mobility value chain.

Burak Demirtaş

Burak Demirtaş

Chief Digital Officer, WAT Mobilite

İsmail Arslan

İsmail Arslan

VP of Strategy, Runibex

10:00 am

Beyond Digital Transformation: Building Compliant, Intelligent and Sustainable Enterprises

Coşkun Güler

Coşkun Güler

Sales Director, Uyumsoft

10:15 am

Strategizing the Right Tech-Ready Infrastructure for any Future

Faruk Ertin

Faruk Ertin

IT Solutions Line Manager(Campaign and Robotic Automation), Türk Telekom

10:30 am

Agentic Orchestration with Guardrails: Operationalize AI and build a truly Composable Orchestration & Automation Platform

Cem Gülbayır

Cem Gülbayır

Senior Account Executive, Camunda

Burak Ünalan

Burak Ünalan

Operation Executive, Redstar Aviation

Keynote
10:45 am

A Good Captain Is Revealed in Stormy Seas

Prof. Dr. Emre Alkin |

Economist and Author

Read Bio
Prof. Dr. Emre Alkin
11:45 am

Tea / Coffee & Networking Break

12:05 pm

Technology Focus Group Sessions

Track 1 – The AI Orchestration

12:05 pm – 12:05 pm

Start of the Session Raffle

12:05 pm – 12:20 pm

From AI Chaos to Orchestrated Agents

Mert Kapancıoğlu

Mert Kapancıoğlu

Senior Sales Specialist, 32bit

12:20 pm – 12:35 pm

The Zero-Knowledge Enterprise: Rethinking How Data Is Stored, Shared, and Controlled

Tuna Özen

Tuna Özen

Co-Founder, TransferChain

12:35 pm – 12:50 pm

Data to Orchestration: Redefining Value Creation Model with Agentic AI

Özgür Kaynar

Özgür Kaynar

SVP, Data & AI Strategies, Komtaş

Track 2 – The Resilience & Cyber-Defense

12:05 pm – 12:05 pm

Start of the Session Raffle

12:05 pm – 12:20 pm

The Trust Problem: Rethinking Security in the Age of AI

Nur Şeker

Nur Şeker

CEO, ThreatMon

12:20 pm – 12:35 pm

We Grow, You Save: Redefining Enterprise Software Pricing

Ali Yıldırım

Ali Yıldırım

Sales Director, Türkiye, Halo

12:35 pm – 12:50 pm

Digital Identity and E-Signature in the Age of AI

Fulya Doğanay

Fulya Doğanay

Chief Sales, Marketing & Operation Officer, Seneka

Track 3 – The Data Sovereignty & Intelligence

12:05 pm – 12:05 pm

Start of the Session Raffle

12:05 pm – 12:20 pm

AI Governance: Closing the Control Gap in Agentic AI

Burak İnce

Burak İnce

Team Lead, Solution Engineering, TrendAI

12:20 pm – 12:35 pm

Agentic AI: The New Infrastructure of Customer Experience

Serdar Susuz

Serdar Susuz

CEO, Inspark

12:35 pm – 12:50 pm

The Importance of OT Security Enabling Sustainable Production

Ahmet Semi Zan

Ahmet Semi Zan

12:50 pm

Mega Raffle Announcment

1:15 pm

CIO Awards 2026 & Closing