Public Sector Congress Saudi Arabia
96% of Saudi organizations are digitally mature, yet the shift to agentic government is just beginning. This forum examines the decisions Saudi public sector CIOs face beyond 2027: agentic services, sovereign AI, and cyber-resilient infrastructure.
What You'll Learn
Explore how Saudi Arabia’s public sector is adopting AI, cloud, and data strategies to meet Vision 2030 goals. Learn from practitioners and policymakers driving transformation across government agencies.
- How AI governance, sovereign cloud, and data frameworks are reshaping ministry operations
- What Vision 2030 programs mean for CIOs managing digital and workforce transformation
- How to navigate cybersecurity, OT environments, and national compliance requirements
- How AI agents are transforming public services delivery
IDC Predicts
By 2029, 40% of national governments, led by EU and GCC countries, will agentify digital services by life events, reducing the cost to operate digital channel infrastructure and platforms by 25%.
Saudi Arabia AI Spending Trends

Sources: IDC’s Worldwide AI and Generative AI Spending Guide — Forecast 2025 (August); IDC’s AI Tech Buyer Survey 2025, KSA (n = 56)
Speakers
Shilpi Handa
Eren Eser
Eren is a seasoned analyst with 20+ years of experience in the ICT sector. He directs all IDC ICT research and consulting engagements in Türkiye, and all sustainability research and consulting projects across the Middle East, Türkiye, and Africa (META).
Based in Istanbul, Eren has been involved in projects ranging from market forecasts to strategic consulting engagements on market entry, competitive analysis, go-to-market strategies, technology marketing, and end-user studies. Eren’s vast experience in the IT services, cloud, software, and telecommunications domains helps IDC clients understand the impact of technology-enabled, sustainable transformation processes in the context of sustainable digital business strategies, operations, products, and services. In addition to his research and consulting activities, Eren is a speaker at industry events.
Prior to joining IDC in 2017, Eren spent more than a decade in IT industry roles spanning portfolio management, channel and business development, pricing, and software development at companies including Turk Telekom and TAI.
Eren earned a bachelor’s degree in electrical and electronics engineering and an MBA focused on technology road mapping for strategy and innovation, both from Middle East Technical University. He received a master of science in information systems, with a thesis on modeling mobile telecommunications services, from Middle East Technical University. During his academic endeavors, he studied for one semester at the University of Copenhagen, and for one semester at Harvard University. He is pursuing a marketing PhD focused on sustainability.
Shahin Hashim
Knowledge Hub
Preparing Government for Agentic AI
When governments are expected to deliver more with fewer resources, agentic AI offers a path to reshape how public services are delivered and managed
Digital sovereignty across EMEA
Digital sovereignty is becoming a strategic priority across EMEA, reshaping how governments and enterprises choose infrastructure and network partners.
The Middle East Conflict Just Rewrote the Rules of Business Continuity
The old playbook of cybersecurity, disaster recovery, and backup no longer covers the necessary ground.