IDC & Meta Executive Roundtable Jakarta
The AI-Powered Customer Advantage
Building Intelligent Customer Journeys Across Indonesia's Retail, E-Commerce & Logistics Economy
In Partnership With
Customer expectations across Indonesia’s retail, e-commerce, and logistics sectors are rapidly evolving, with consumers demanding faster, more personalized, and seamless experiences. Globally, 69% of consumers shop mostly or exclusively online, while 31% have used AI chat tools to discover products, with 79% of those users reporting positive experiences.
As messaging, AI, and voice reshape customer engagement, businesses have new opportunities to improve conversions, streamline service, and strengthen customer relationships. Across Asia/Pacific, 41% of retailers identify customer experience as the leading driver of AI investment, yet 42% struggle to personalize offers at scale. With the last mile accounting for more than 50% of logistics costs, connected and proactive customer engagement is becoming increasingly critical.
Join IDC and Meta Indonesia for an exclusive executive roundtable bringing together senior industry leaders to explore how messaging, AI, and voice can transform customer engagement, address operational challenges, and deliver more seamless, personalized, and trusted customer experiences.
Key Insights Include:
Where does intelligent engagement create the most commercial value?
Where do retail and delivery journey still break down?
When do messaging need to become a conversation?
What will Indonesia’s digital shopper expect by 2030?
Agenda
IDC & Meta Executive Roundtable Jakarta
Thu, Nov 19
Registration, tea and coffee, networking
Welcome and Context Setting
The Future of Customer Engagement in an AI-Driven Economy
Nikhil Batra
Senior Research Director, IDC
Turning Conversations into Conversions with Business Messaging
Unlocking Smarter Customer Journeys with AI-Powered Messaging
Driving Business Growth Through Conversational Commerce
Interactive Executive Roundtable Discussions
Nikhil Batra
Senior Research Director, IDC
Key Insights & Closing Remarks
Networking Lunch
Speakers
Nikhil Batra
Senior Research Director
IDC
Read bio
Nikhil Batra
Nikhil Batra is an Senior Research Director for the regional telecommunications team in IDC Asia/Pacific. Based in Australia, Nikhil focuses on Telecom Service Provider and tech vendor strategies, along with enterprise services across the A/P region. In his role, Nikhil works with the regional telecom teams to produce intelligence reports, market insights, and contributes to various consulting projects for leading regional telcos and tech vendors.
With about 12 years of experience in the telecom and technology Industry, Nikhil has worked with some of the industry giants like Verizon, IBM and most recently YTL Communications. Prior to IDC, Nikhil has worked in various roles including business analyst and solution consultant, creating strategy roadmaps, conceptualizing solutions for new products/initiatives, as well as defining different elements of go-to-market strategy.
Nikhil is a qualified Telecommunication Engineer with an MBA in Information Technology from SP Jain Global School of Management, Sydney.
Event Sessions
One Day Event 12:05 pm
Interactive Executive Roundtable Discussions
One Day Event 11:05 am
The Future of Customer Engagement in an AI-Driven Economy
Krishna Nugraha
Client Partner
Meta
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Krishna Nugraha
A seasoned digital marketing professional with over 10 years of experience driving business growth across diverse industries. As a Client Partner at Meta, Krishna manages complex, multi-vertical portfolios spanning ecommerce, healthcare, on-demand services, omnichannel retail, and banking/fintech — helping businesses unlock the full potential of Meta’s platforms to achieve measurable results.
With a strong foundation in retail and ecommerce, Krishna brings deep expertise in performance marketing, full-funnel strategy, and cross-industry best practices to deliver tailored solutions for clients navigating today’s fast-evolving digital landscape.
In Partnership With
Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
Venue
Discovery SCBD
Meeting Room: Artisian Lounge
SCBD Lot 11, Jl. Jend. Sudirman Kav. 52-53, Senayan, Kebayoran Baru, South Jakarta 12190, Indonesia