IDC & Meta Executive Roundtable Indonesia
The AI-Powered Customer Advantage
Redefining Engagement in Indonesia’s Digital Economy
In Partnership With
Customer expectations in Indonesia are evolving rapidly, with consumers expecting immediate, personalized, and seamless digital interactions. While AI adoption is accelerating, many organizations are still working to connect AI-enabled customer engagement into an end-to-end customer journey.
IDC forecasts that organizations across Asia/Pacific will invest more than US$30 billion in AI by 2027 to deliver increasingly personalized customer experiences. In Indonesia, more than 75% of enterprises have adopted AI-enabled messaging, yet fewer than 10% have integrated it into a complete customer journey.
Join IDC and Meta Indonesia for an exclusive executive roundtable bringing together senior business, digital and customer experience leaders from Indonesia’s leading organizations. Designed as an interactive peer exchange, this session will explore how organizations across industries are responding to changing customer expectations, where common challenges remain, and what strategies will define trusted AI-powered customer engagement over the next three to five years.
Agenda
IDC & Meta Executive Roundtable Indonesia
One Day Event
Registration, Tea/Coffee & Networking
Welcome Remarks
The AI-Powered Customer Advantage: Redefining Engagement in Indonesia’s Digital Economy
Nikhil Batra
Senior Research Director, IDC
Global Patterns in AI-Powered Engagement: What We’re Seeing Across the Market
A sharing of trends and patterns from organizations around the world who are rethinking how they communicate with customers and patients — from messaging to voice, from reactive support to proactive engagement. This is not a product demonstration — it’s a perspective on where the industry is heading, grounded in real-world benchmarks and cross-market observations.
Interactive Roundtable Discussion
Summary & Close
Networking Lunch
Speakers
Nikhil Batra
Senior Research Director
IDC
Read bio
Nikhil Batra
Nikhil Batra is an Senior Research Director for the regional telecommunications team in IDC Asia/Pacific. Based in Australia, Nikhil focuses on Telecom Service Provider and tech vendor strategies, along with enterprise services across the A/P region. In his role, Nikhil works with the regional telecom teams to produce intelligence reports, market insights, and contributes to various consulting projects for leading regional telcos and tech vendors.
With about 12 years of experience in the telecom and technology Industry, Nikhil has worked with some of the industry giants like Verizon, IBM and most recently YTL Communications. Prior to IDC, Nikhil has worked in various roles including business analyst and solution consultant, creating strategy roadmaps, conceptualizing solutions for new products/initiatives, as well as defining different elements of go-to-market strategy.
Nikhil is a qualified Telecommunication Engineer with an MBA in Information Technology from SP Jain Global School of Management, Sydney.
Event Sessions
One Day Event 11:05 am
The AI-Powered Customer Advantage: Redefining Engagement in Indonesia’s Digital Economy
In Partnership With
Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
Venue
Meeting Room: ALICE by Tom Aikens
Located in: The Langham, Jakarta, Ground Floor
District 8, SCBD, Lot 28, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190, Indonesia