Virtual Roundtable
From Autonomous Workflows to Trusted Ecosystems: Governing the Multi-Vendor Agent Fleet
October 14, 2026 | 1:00 pm ET / 10:00 am PT
Interconnected agents are already revolutionizing IT ops and industry workflows.
To scale these real-world patterns securely, enterprises are adopting new operating models that embed observability, auditability, and human-in-the-loop governance, ensuring trust across complex systems while maintaining high-velocity innovation.
IDC projects G2000 agent use will increase tenfold by 2027, with agentic-driven AI spending reaching $1.3 trillion by 2029 — and already, over 80% of organizations view AI agents as the new enterprise apps. Yet the path from pilot to production is where value is won or lost. Savvy executives understand that governance, data integrity, and agent-to-agent interoperability are not constraints on AI ROI: they are the operating model that enables it.
Join IDC, Google Cloud, and ServiceNow
for an exclusive executive virtual roundtable to address AI pilot-to-production realities. Together, they'll explore how Gemini Enterprise, and ServiceNow Otto* are interoperating across IT operations, customer experience, and industry-specific workflows. The discussion will underscore how ServiceNow AI Control Tower provides the governance foundation that transforms agentic AI from isolated pilots into trusted, cross-enterprise capabilities operating at scale. *formerly Now Assist
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Which of the following AGENTIC AI use cases do you anticipate will provide the greatest return on investment (ROI) for your organization in the next 24 months?
Organizations are betting on agentic AI to automate operations and bolster security. In IDC’s latest survey, IT task automation (21%) and business process automation (19%) topped the list of agentic AI use cases expected to deliver the greatest ROI over the next 24 months, followed closely by fraud detection and cybersecurity (18%). Creative and content-focused applications such as art/image generation and copywriting ranked lowest among respondents.
Source: AI Tech Buyer Survey Questionnaire Survey, IDC, June, 2025 (n = 2296)
Discussion Themes
Four Conversations Every Senior IT Leader Should Be Having Right Now
Making agentic AI actionable and measurable
How leaders are turning agentic AI from a per-tool feature into a measurable workflow capability, and the operating disciplines (data, governance, ROI tracking) that close the gap between pilot and production.
Breaking down silos with agent-to-agent interoperability
Why the future of work isn’t just AI but interconnected agents. Explore how the Agent-to-Agent protocol between Google’s Gemini and ServiceNow’s Otto is replacing fragmented automation with cross-enterprise workflow intelligence.
From IT operations to industry workflows
Where interconnected agents deliver first: autonomous IT operations, customer experience, supply chain, and industry-specific use cases. Real-world patterns and what’s actually working in production today.
Governance, trust, and the operating model for agent fleets
Agents acting across enterprise systems demand a new governance model. How leaders are building observability, audit, and human-in-the-loop into multi-vendor agent ecosystems without grinding velocity to a halt.
What To Expect
A live video meeting led by a skilled host/moderator
An intimate gathering of senior leaders from diverse industries, grappling with similar issues
A secure, private conversation open only to a carefully vetted group (no recording, no playback)
Your host
Miku Jha
Global Vice President of Applied AI
ServiceNow
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Miku Jha
Partners
Sponsored By
Google Cloud
Google Cloud accelerates every organization’s ability to transform with Google’s powerful, optimized AI stack.
ServiceNow
ServiceNow is the AI control tower for business reinvention —and it all begins with workflows. We are a single platform that brings together any AI, any data, and any workflow, so you can completely transform how people work across every corner of your business. IT problems vanish before they appear. Operational systems alert and fix before a failure even happens. Customers receive answers before frustration sets in. Field service arrives on‑time, informed, and ready. And your people? They spend less time mired in busywork and more time doing what they were actually hired to do. That’s how you put AI to work for people.