IDC, NTT DATA & Google Cloud Roundtable
Agentic AI-powered Managed Services
Moving from Reactive Operations to Autonomous Enterprise IT
In Partnership with
Singapore’s enterprises aren’t short of visibility. Most run separate tools for service management, observability, infrastructure, security and network operations, and each one does its job. The problem is what happens between them. Data sits in silos, alerts arrive faster than teams can triage them, and root cause analysis still depends on experienced engineers piecing the story together by hand.
The next evolution of managed services isn’t more monitoring. It is autonomous operations powered by agentic AI.
IDC research also shows that gaps in IT operations and automation, not the models themselves, are the single biggest brake on scaling generative AI in the region.
This executive roundtable, hosted by IDC, NTT DATA & Google Cloud , brings together Singapore’s senior technology leaders to examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.
62%
of business processes in Asia/Pacific have agentic AI initiatives underway; IT operations trails facilities, development and customer service in production adoption.
Key Discussion Points
How AI agents are changing the way enterprises run IT
Breaking down silos across service management, observability, infrastructure and security data
Moving from dashboards and alerts to decisions and automated action
Guardrails, oversight and governance for autonomous remediation
The future of managed services: resilience, efficiency and service outcomes
Agenda
IDC, NTT DATA & Google Cloud Roundtable
Wed, Nov 11
Registration & Networking Lunch
IDC Welcome Address
The Agentic IT Operations imperatives for Asia Pacific
This keynote will explore where Singapore and Asia Pacific enterprises stand on agentic AI in operations, what’s holding them back and the steps that turn reactive operations into autonomous ones.
Building the next generation of AI-powered managed services
This presentation will focus on turning connected operational data into automated decisions, with clear guardrails and measurable service outcomes.
Open Discussion: Agentic AI-powered managed services
In this roundtable senior leaders will examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.
Summary, Close & Networking
In Partnership With
NTT DATA
NTT DATA is a $30+ billion business and technology services leader in AI and digital infrastructure. We accelerate client success and positively impact society through responsible innovation. As a Global Top Employer, we have experts in more than 70 countries. NTT DATA is part of NTT Group.
Google Cloud
Google Cloud accelerates every organization’s ability to transform with Google’s powerful, optimized AI stack.
Venue
