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Jyoti Lalchandani
Jyoti Lalchandani is a seasoned business executive with more than 25 years of experience in emerging markets across Europe, the Middle East, and Africa (EMEA). In his role as IDC’s Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META), he has been instrumental in establishing IDC’s presence in the region – first, through the initial expansion of the Dubai headquarters and then by spearheading the development of IDC offices in Johannesburg, Istanbul, Riyadh, Casablanca, Lagos, Nairobi, and Cairo.
Jyoti is responsible for the planning, development, implementation, and coordination of IDC’s market intelligence and advisory services, sales, conferences and events, go-to-market services, and office development activities across the META region. As a respected authority on emerging market tech trends, he is also regularly invited to speak at major industry events throughout the region and is frequently quoted by both the national and international media.
His field of expertise includes key tech areas such as cloud, analytics, artificial intelligence, and the Internet of Things, and he is well known for providing guidance on digital transformation strategies for the entire C-suite. He is a trusted advisor to senior executives in the supplier/enabler space across the ICT ecosystem, as well as to tech buyers from the CIO and line-of-business communities.
Starting at IDC’s CEMA (Central and Eastern Europe, the Middle East, and Africa) headquarters in 1995 in Prague, the Czech Republic, Jyoti served as IDC’s regional consulting manager. In this role, he headed several country-based project teams that advised local and multinational IT vendors on issues relating to entry strategy, competitor analysis, ROI analysis, distribution and partner evaluation, and market segmentation. He later took on the additional responsibility of overseeing the CEMA software practice, in which he was responsible for overseeing all related research (applications, system infrastructure, and tools) and advisory work across emerging EMEA countries.
Before joining IDC, Jyoti served on the national board of international non-profit organization AIESEC, where he managed the association’s partnership agreements with leading Indian conglomerates. He graduated from Loyola College, India, where his studies focused on strategy management and business policy. He later attended a corporate-sponsored program at MIT’s Sloan School of Management, Massachusetts.
Event Sessions
Friday, March 27 2026 9:05 am | Location:
IDC Welcome Address
William Lee
Dr. William Lee is senior research director for IDC Asia/Pacific (Excluding Japan) Research group. He leads the Cloud Infrastructure, Datacenter, and Telco Research for the Asia/Pacific region. William’s research covers the impact of cloud architecture on datacenter development, datacenter sustainability imperatives, transformation from core to edge, SDN/NFV and the emerging telco cloud, edge computing networks, and technology migration strategies.
With over 20 years of experience in Industrial Infocommunications Technologies, William is an accomplished speaker and practitioner in ICT, market research, innovation, and process excellence. Between 2011 and 2014, William was involved with IDC’s Manufacturing Insights Research for Asia/Pacific in Manufacturing best practices and its enabling ICT. Following this, William started his own company to provide consulting and advisory services for IT-led Service Innovation and Digital Transformation.
Dr. William Lee graduated from the Cranfield University, United Kingdom, with an engineering doctorate in industrial and systems engineering.
Event Sessions
Friday, March 27 2026 9:25 am | Location:
IDC Keynote: The AI Moment: Strategies for CIOs in ASEAN
AI, predicted to have a $19.9 trillion impact on the global economy by 2030, is reshaping economic landscapes, creating new revenue streams, and redefining competitive advantages. This session will provide unique insights and analysis drawn from IDC’s extensive study of CIOs and key decision-makers across ASEAN. It will provide a deeper understanding of current and planned AI strategies and use case road maps, covering key topics such as AI-ready data, unified governance, fit-for-purpose and scalable infrastructure, and AI talent.
Keith Sng
Keith Sng has over 20 Years of IT Experience, Specializing in Data Resilience and has working knowledge across Server, Storage, Virtualization, Public Cloud and a strong focus on Data Protection Technology.
Started the Veeam Journey as a Solution Architect Role working with Key Strategic Customers in alignment with their Business Needs, conducting In-Dept Design Workshops ensuring Veeam Technology Functionality. Moved into Management Role as a Regional SE Director across Southeast Asia & Korea Markets building up the team to match Veeam’s Technical Strategic Direction.
His Role as Field CTO, APJ at Veeam leverages his combined managerial and technical skills, bridging the gap between technology and business strategy, while also allowing him to engage directly with customers and partners
Event Sessions
Friday, March 27 2026 9:45 am | Location:
Data Trust in the Age of AI: Why Resilience, Security, and Governance Must Work as One
In the era of AI and accelerating digital transformation, organizations must integrate traditional data management disciplines (resilience, security, privacy, governance) into a single, cohesive strategy to safely and confidently harness the power of AI. Relying on fragmented tools and approaches is too slow for the speed at which AI operates and the sophisticated threats it introduces.
Kelly Xu
Event Sessions
Friday, March 27 2026 10:10 am | Location:
Leading AI Transformation with Confidence: The Enterprise Context Layer for Agentic AI
AI is no longer a science project—it’s a board-level mandate. Yet most organizations are stuck between moving too slowly and spinning up disconnected pilots that create risk, sprawl, and low ROI. In this session, we’ll unpack how an open, horizontal Work AI platform and a shared enterprise context layer can turn AI from scattered tools into a trusted, company-wide capability that transforms people, processes, and platform. You’ll see how leading enterprises are using Glean to unify context across their apps, safely deploy multi-model agents, and deliver tangible outcomes—from 25%+ productivity gains and faster feature velocity to higher win rates, better CSAT, and AI initiatives you can finally scale with confidence.
Deepak Ramanathan
Deepak Ramanathan is a seasoned technology and analytics leader currently serving as Vice President of the Global Technology Practice at SAS, the world-renowned analytics and AI software company. Based in Singapore, Deepak advises organizations that are investing in AI and machine learning projects with the objective of developing new business models and revenue streams. SAS innovate Over the course of his career at SAS, he has held a range of progressively senior roles, including Chief Technology Officer for North Asia, Senior Director of Practices for Asia Pacific, and Practice Lead for Information Management, reflecting his deep and broad expertise across the analytics landscape.
Ramanathan is a member of the SAS Center of Excellence for Analytics Platforms and works with organizations in formulating their analytics strategies and helping them craft out the supporting infrastructure. He has been responsible for data and analytics platforms, visualization, advanced analytics and data science practices within SAS for the Asia Pacific region, along with customer-facing work in campaign solutions, digital marketing, customer intelligence, and customer experience. iTWire
He has championed the cause of analytics within enterprises across the Asia Pacific region SlideShare, developing a particularly strong understanding of how industries like banking, manufacturing, telecommunications, and government can harness data to drive outcomes.
As AI moves from pilot projects to core business tools, Ramanathan has been a vocal advocate for responsible AI adoption, arguing that governance must be taken as seriously as innovation. SAS’s answer, which he champions, is an analytics lifecycle model that builds guardrails into every stage of AI development — detecting bias as early as possible and ensuring safety rails are in place throughout deployment. Security Brief
He has stressed that upskilling, governance, and productivity are the three priorities that matter most for organizations looking to compete in the AI era, and continues to be a prominent voice at industry conferences and forums across the Asia Pacific region.
Event Sessions
Friday, March 27 2026 11:15 am | Location:
Trust by Design: Governing AI Agents CIOs Can Stand Behind
Agentic AI is shifting from experimentation to execution.
AI agents are no longer just generating insights — they are interpreting data, making decisions and triggering automated actions across core business processes. As autonomy increases, so does exposure. In this environment, trust is not a policy statement. It is an operating requirement.
Across Asia Pacific, organisations face fragmented and evolving AI regulation, emerging safety standards, increasing privacy scrutiny and growing contractual obligations around AI use. Governance expectations are rising faster than formal regulation — and accountability increasingly sits with the CIO. Trust cannot be retrofitted after deployment. It must be engineered into the AI agent life cycle — from data access and reasoning to decision logic, execution and continuous learning.
In this session, Deepak explores how CIOs can design AI agents that deliver business velocity without sacrificing control, transparency or defensibility.
This session will explore:
- Why trust erodes faster in autonomous systems than in traditional AI
- What “defensible decisions” look like in agentic environments
- How explainability, bias controls and lifecycle governance enable adoption
- Why trust is becoming a measurable business KPI — not a communications exercise
- How to embed governance into AI architecture without slowing innovation
As AI agents take on more responsibility, the question is no longer whether they perform — but whether you can confidently stand behind the decisions they make.
Sascha Wolter
Event Sessions
Friday, March 27 2026 11:40 am | Location:
The Art of Not Becoming Obsolete – Agentic AI and the Future of Customer Experience
The landscape of customer experience is rapidly evolving, shaped by technological advancements and shifting organizational priorities. In order to anticipate demand and respond quickly, organisations will need to transform and enhance their capabilities to anticipate customer demands. The shift to an AI-first customer experience strategies allow organizations resolve issues faster, support agents more effectively, and deliver experiences customers actually trust. Discover how you can turn AI innovation into business acceleration – empowering your organisation to automate workflows, orchestrate journeys, and elevate every customer interaction through intelligent, connected AI agents.
Michael Araneta
Event Sessions
Friday, March 27 2026 12:05 pm | Location:
Modernization Without Disruption: Accelerating Legacy Transformation in ASEAN
As customer interactions multiply across channels, organizations must move beyond fragmented CX data toward insight-led decision-making. This session explores how AI can be applied across every customer interaction to transform experience data into actionable intelligence. Attendees will gain perspectives on using AI to enable personalization at scale, improve operational efficiency, and directly link CX initiatives to measurable business outcomes.
Alistair Cohen
Event Sessions
Friday, March 27 2026 12:05 pm | Location:
Modernization Without Disruption: Accelerating Legacy Transformation in ASEAN
As customer interactions multiply across channels, organizations must move beyond fragmented CX data toward insight-led decision-making. This session explores how AI can be applied across every customer interaction to transform experience data into actionable intelligence. Attendees will gain perspectives on using AI to enable personalization at scale, improve operational efficiency, and directly link CX initiatives to measurable business outcomes.
Gibu Kurian Mathew
Gibu Mathew serves as Vice President and General Manager for Asia Pacific at Zoho Corporation. He brings more than 25 years of experience spanning product management, marketing, and software architecture across the company’s cloud and on-premise portfolio. His current focus is on driving regional go-to-market strategy through deep localisation, enabling AI-enabled enterprise software to scale effectively across APAC’s diverse and multilingual markets.
Joe Kristo
Joe brings over 25 years of experience helping organisations transform how they work — from business intelligence and analytics to the modern era of intelligent work management. As Director of Solution Engineering for Asia Pacific and Japan at Smartsheet, he partners with businesses across the region to unlock the power of AI-driven work orchestration, enabling teams to move faster, collaborate smarter, and deliver more.
Shan Moorthy
Shan Moorthy is the Chief Technology Officer for APAC at Workday. Shan has led technology and data functions as a senior IT executive, CTO and CDO with grand success in key enterprises across ANZ and APAC, achieving digital revolutions within the media, retail, banking, and telecommunications industries by retiring sprawling, monolithic ERP, HCM, CRM, and data systems and replacing them with modern, cloud platforms. Based in Melbourne, Australia, Shan loves combining deep technical knowledge of Software Engineering, Data and AI, with business strategy and commercial acumen. Outside of work, he enjoys time with his family and is a mechanic, tinkerer, and hacker on classic cars, home automation, hydroponics, and other electronics which are in a constant state of iterative improvement.
Balamurugan Jegatheesan
Bala is an experienced technology executive with a strategic mindset and strong business acumen. With over 24 years in IT, he has held key roles such as Head Architect, Chief Architect, and CTO across industries including financial services, telecommunications, airlines, consulting, and product development.
Currently serving as Chief Architect at FPT, he drives digital transformation, digital channels, and data analytics initiatives, leading innovation and business growth. He has a deep understanding of emerging technologies and excels in engaging with stakeholders, including C-level executives, to align technology with business goals.
Beyond his professional role, Bala shares his expertise through technology blogs and speaks at industry forums. He is passionate about leveraging technology to solve complex business challenges and shape the future of digital innovation.
Kelvin Tan
Nancy Maluso
Nancy Maluso is Executive Vice President of Enterprise Transformation at Origina, where she helps global enterprises modernize legacy environments and drive sustainable outcomes. A seasoned transformation and go-to-market leader, she brings deep experience across marketing, strategy, customer engagement, and operations. Nancy has held senior roles at Edgio, JW Player, Forrester, Avaya, Sonus Networks, and NCR, advising organizations in complex, competitive markets. Known for her collaborative, customer-first approach, she guides leadership teams through change with clarity and confidence
Tam Chek San
Leo Li
Simon Lewry
Simon Lewry is the Director of Solution Architect for the Asia-Pacific region, where he leads a high-performing team responsible for designing and delivering innovative technical architecture solutions across global data centers, private, public, and hybrid hosting environments, and complex networking landscapes. With over 25 years of experience in technology, advisory, and services, Simon is a seasoned leader known for his consultative approach to problem-solving. He combines deep industry expertise with a proven track record of delivering impactful outcomes across global markets, including extensive experience in the Asia region. Throughout his career, Simon has partnered with enterprise customers to strategically align technology with business objectives, drive customer-focused innovation, and lead transformation initiatives that enhance business performance. His ability to foster collaboration, guide technology strategy, and navigate complex transitions has positioned him as a trusted advisor in the digital transformation space.
Daniel Hand
A senior technology leader with 25+ years experience envisioning, building and leading teams within disruptive, high-growth technology companies.
An entrepreneurial leader with a passion for innovation, data strategy and emerging technologies.
A published author and contributor to O’Reilly Media and Addison-Wesley
Hemant Prasad
Hemant Prasad is the Founder and CEO of Crest Infosolutions, a leading provider of GenAi based digital transformation solutions, serving customers across Asia Pacific, Europe, and North America. With nearly two decades of experience in ECM, BPM, and spearheading innovation in GenAI solution, he has successfully led Crest’s growth into a trusted technology partner for industries including government, banking, insurance, and energy domains.
Gadi Sinai
Gadi Sinai brings a wealth of leadership experience from the fintech, cybersecurity, and telecommunications sectors. With two decades of expertise in software companies, Gadi has a strong track record of delivering results.
Previously, as Country Manager at Proofpoint, he developed business strategies that improved client satisfaction and boosted market growth. His work spanned various areas of cybersecurity, including threat protection, data loss prevention, security training, insider risk management, archiving and compliance. Most recently, Gadi was VP Sales, APAC for Digital Forensics at Cellebrite.
Stanley Abok
Regional Solutions Engineer, Cybersecurity & Intelligent Content Management
Netpoleon
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Stanley Abok
Eugene Teh
Group Chief Information Officer & Deputy Group Chief Data Officer
SMRT Corporation
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Eugene Teh
Christina Lee
Christina Lee is a distinguished Information and Digital Technology Leader with over three decades of experience driving transformation for Fortune 500 multi-national brands. Currently serving as the APAC CIO, she oversees a team across 14 countries and global competency centre, leading AI-driven internal transformations and external product delivery.
Throughout her career, Christina has held high-impact leadership roles at prestigious companies, including Kering Group, L’Oréal, and Estée Lauder Companies. Her expertise lies in bridging the gap between technology and business, having successfully restructured tech functions into strategic partners that drive revenue and innovation.
Christina holds a BS in Computer Science from Yonsei University and an MBA from the University of Arizona. She furthered her expertise with executive training in Artificial Intelligence at MIT. Known as a strong organization builder, she excels at developing high-performing, multi-cultural teams.
Nopadol Tangdenchai
Benedict Tan
Bryan Lee
CTO leader in engineering the Next-Gen Digital, Tech & Data AI strategy in Financial Services. Gen AI builder as the Managing Director in OCBC and the Head of Bank of Singapore Architecture. Experienced Chief Data Officer of AXA, who led the data transformation and governance. Serves as a Singapore FinTech Mentor and is part of the MAS & Global FinTech Hackcelerator judging panel.
Led the successful launch of OCBC GPT (Generative Al) from ideation to bank-wide rollout to 30,000 employees through the joint-collaboration of teams. Having reviewed over 200+ projects in the Group Wealth platforms as part of Technology Governance, and runs Monthly Architecture Forums and Tech Talks.
Kshitij Mulay
Chief Information Officer, Asia
Sephora (LVMH); Global SK-II (Procter & Gamble International Operations)
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Kshitij Mulay
Business impact driven technology executive with ~25 years digital transformation experience spanning consumer goods & retail across multiple domains (Sales, Consumer /Marketing Technology, Supply Chain, Outsourcing & Data Analytics/Business Intelligence). Consistent top performer known for collaborating with cross functional teams & suppliers across all regions with extensive knowledge of APAC in local, regional & global roles based out of India, Australia, Japan & Singapore.
Currently, Asia CIO for Sephora responsible for end-to-end technology footprint across China & Southeast Asia. Engineer & MBA by qualification with programming experience prior to joining P&G and successful broadening assignments at P&G in Sales & Brand Management. Committed to driving business results though Technology, Internal & External Partnerships, Change Leadership and People Development.
AREAS OF EXPERTISE
▪ Information Technology Strategy & Execution
▪ eCommerce & Consumer Experience Transformation
▪ Data Strategy & Business Intelligence
▪ Design Thinking & Innovation
▪ Information Security & Stewardship
▪ Strategic Partnerships & Governance
▪ Organization Leadership
▪ Training & Development
Yeow Loye Siew
Karen Salgado
Rao Baskara
Edy Salim