Massimiliano (Max) Claps is the research director for the Worldwide National Government Platforms and Technologies research in IDC’s Government Insights practice. In this role, Max provides research and advisory services to technology suppliers and national civilian government senior leaders in the US and globally. Specific areas of research include improving government digital experiences, data and data sharing, AI and automation, cloud-enabled system modernization, the future of government work, and data protection and digital sovereignty to drive social, economic, and environmental outcomes for agencies and the public.

BACKGROUND

Max Claps has over 20 years of public sector experience. After starting his career as a management consultant, he joined IDC in 2002 as the lead analyst for the government, healthcare, and education industries in Europe. He has since held various analyst and management roles at IDC working as an advisor to technology suppliers, public sector senior leaders and policymakers throughout North America, Europe, the Gulf Region, Asia-Pacific, and Latin America.  He focused on helping public sector organizations realize the benefits of artificial intelligence, edge computing, cloud computing, shared services, digital services, smart cities, and sustainable mobility and transportation. Max also worked at Gartner, where he was research director and agenda manager for the global government research analyst team. IMax spent two years at SAP, where he was the global solution lead for the SAP Future Cities, Citizen Experience and Postal Services programs.

EDUCATION/INDUSTRY ACCOMPLISHMENTS

Claps holds a degree in international business from Bocconi University in Italy.
Throughout his career at IDC, Max Claps has been a co-author of several studies published on behalf of the European Commission on topics like eGovernment, location data and intelligence, cloud computing, and data spaces.
Max Claps has actively contributed to ITU working groups, such as the United for Smart Sustainable Cities (U4SSC) global UN initiative coordinated by ITU, UNECE and UN-Habitat, and the ITU focus group on Metaverse.