AI is driving the strongest IT spending cycle in 30 years, and EMEA CEOs expect it to reinvent their business models. Yet most organizations remain stuck in early AI maturity, held back by execution rather than interest. Drawing on IDC’s latest research, this session explores how to close the AI execution gap: building trustworthy data and governance foundations, proving business value, and moving beyond efficiency to new revenue. Discover how CIOs can balance resilience with reinvention as orchestrators of the AI-fueled business.

What happens when insurance stops asking customers to adapt to its processes and instead meets them where they already are? Triglav Insurance Croatia has redesigned the health insurance journey around a conversational AI agent embedded directly in WhatsApp. From understanding the product and generating an offer to issuing a policy, checking its status, accessing documents and receiving ongoing support, the customer journey takes place within a single conversation — fully integrated with Triglav’s core systems.

How can organizations simplify customer communication while reducing cost and complexity? This session shows how a single platform can manage invoices, notices, marketing and ad-hoc documents across multiple channels, improving efficiency and creating a more consistent customer experience.

AI is moving faster than the enterprise structures designed to manage it. How do we turn this acceleration into sustainable business value without losing control of technology, data, security, costs, and people?

Containers now run the business — but most organizations still protect them like an afterthought. This session explores the resilience gap between traditional backup practices and the dynamic, application-centric nature of Kubernetes environments, and why business continuity — not just backup — is the real goal. We’ll look at how Veeam Kasten closes that gap through application-aware, policy-driven protection, and walk through a real-world disaster recovery deployment built on OpenShift and Kasten across two sites. Attendees will leave with practical lessons on RPO/RTO planning, replica consistency, and DR testing that apply directly to their own Kubernetes environments.