Executive Dinner
Autonomous operations: the next step up, not a giant leap
Sponsored by
Why do the organizations that succeed treat autonomy as a dimmer, not a switch?
Your teams are deploying AI agents, your users expect results from them, and your executive committee wants to know how much control you are giving them, and who is accountable.
According to IDC, by 2029, a majority of Europe’s 500 largest organizations will deploy agentic AI for autonomous cloud IT operations, able to monitor, analyze and fix problems at scale with minimal human intervention. Yet most organizations are further from autonomy than they think: it is a starting point, not a failure.
The IDC survey of June 2026 shows it: those that succeed are not looking for the big leap. They raise autonomy one notch at a time, journey by journey, as agents earn trust. Which level are you at, and what is the next one?
Peer-to-peer dinner debate
This evening brings together, in a strictly confidential setting and a deliberately small circle, IT Directors, CTOs, CIOs, Heads of Ops, Heads of Platforms, Chief Transformation Officers, Heads of IT Management and Enterprise Service Leads facing the same challenges as you. The format stands apart from large conferences: no sales pitch, no imposed slides, just a discussion between peers with the same level of responsibility, fueled by their real trade-offs and operational experience.
Session themes
AI agents in production, autonomy to be dosed, operations under pressure: the challenge is no longer to be autonomous, but to choose the right level, journey by journey.
- Locate your levels: assisted, augmented, agentic or autonomous, where does each of your journeys stand?
- Delegate with confidence: reliable data, a clear mandate for each agent and a written list of actions reserved for humans.
- Supervise by exception: agent inventory, error alerts and controlled rollback.
- Move up a notch: one journey, a twelve-month goal and the indicator that tells you when to move forward, or step back.
This dinner will be driven by IDC’s insights and an interactive debate among participants.
Key topics covered
Locate your journeys: where AI acts, where it still only suggests
What to prove before delegating
One notch, not a leap: choosing your next level
Why attend?
The benefits:
- Locate each of your journeys (IT, employee services, customer service) on the four-level map, and measure the gap with your peers.
- Leave with a decision grid to arbitrate what you delegate to agents and what remains reserved for humans: mandate, accountability, alerting and rollback in case of error.
- Identify the data and platform prerequisites to put in place before giving your agents more autonomy, and know who keeps the inventory.
- Build a realistic roadmap: one journey, a twelve-month goal and the indicators that will tell you when to move up a notch, or back down.
- Benefit from IDC’s view of the market’s path toward autonomous IT operations by 2029, to calibrate your pace and defend your trade-offs in front of your executive committee.
Agenda
Executive Dinner
Tue, Dec 8
Welcome and Networking Cocktail
IDC Welcome Speech
Dina Capelle
Senior Research Analyst, IDC
Welcome from DXC & ServiceNow
Mayssem Bouzazi
ServiceNow France Practice Lead, DXC TECHNOLOGY
Dinner Roundtable Discussions
- Level map: where do your three journeys stand
- The next notch: what to prove before delegating
- The next setting: one notch, not a leap
Thank you and Closing of the Dinner
Speakers
Dina Capelle
Senior Research Analyst
IDC
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Dina Capelle
Guillaume Rameaux
Modérateur
IDC
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Guillaume Rameaux
Mayssem Bouzazi
ServiceNow France Practice Lead
DXC TECHNOLOGY
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Mayssem Bouzazi
Sponsors
Sponsored by
DXC
ServiceNow
ServiceNow is the AI control tower for business reinvention —and it all begins with workflows. We are a single platform that brings together any AI, any data, and any workflow, so you can completely transform how people work across every corner of your business. IT problems vanish before they appear. Operational systems alert and fix before a failure even happens. Customers receive answers before frustration sets in. Field service arrives on‑time, informed, and ready. And your people? They spend less time mired in busywork and more time doing what they were actually hired to do. That’s how you put AI to work for people.
Venue
Hôtel de Crillon
An evening in the Salon des Batailles at the Crillon
10 Pl. de la Concorde, 75008 Paris
In the heart of Paris, the Salon des Batailles of the Hôtel de Crillon invites you on a journey through time. Its majestic frescoes, gilding and period furniture create a setting that is both grand and warm, perfect for exchanging and sharing unique moments with IDC, DXC & ServiceNow. An experience where history, elegance and conviviality meet.
Eligibility Criteria
This event is intended for decision-makers of end-user companies in charge of IT operations, platforms, transformation and services: IT Directors, CTOs, CIOs, Heads of Ops, Heads of Platforms, Chief Transformation Officers, Heads of IT Management and Enterprise Service Leads. To ensure a relevant and enriching exchange between peers, registrations from technology vendors, integrators or consulting firms may be declined at the organizer’s discretion.