IDC & Meta Executive Roundtable Indonesia

IDC & Meta Executive Roundtable Indonesia

The AI-Powered Customer Advantage

Redefining Engagement in Indonesia’s Digital Economy

In Partnership With

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Customer expectations in Indonesia are evolving rapidly, with consumers expecting immediate, personalized, and seamless digital interactions. While AI adoption is accelerating, many organizations are still working to connect AI-enabled customer engagement into an end-to-end customer journey.

 

IDC forecasts that organizations across Asia/Pacific will invest more than US$30 billion in AI by 2027 to deliver increasingly personalized customer experiences. In Indonesia, more than 75% of enterprises have adopted AI-enabled messaging, yet fewer than 10% have integrated it into a complete customer journey.

 

Join IDC and Meta Indonesia for an exclusive executive roundtable bringing together senior business, digital and customer experience leaders from Indonesia’s leading organizations. Designed as an interactive peer exchange, this session will explore how organizations across industries are responding to changing customer expectations, where common challenges remain, and what strategies will define trusted AI-powered customer engagement over the next three to five years.

Agenda

IDC & Meta Executive Roundtable Indonesia

One Day Event

10:30AM

Registration, Tea/Coffee & Networking

11:00AM

Welcome & Context Setting

Nikhil Batra

Nikhil Batra

Senior Research Director, IDC

11:05AM

The AI-Powered Customer Advantage: Redefining Engagement in Indonesia’s Digital Economy

Nikhil Batra

Nikhil Batra

Senior Research Director, IDC

11:20AM

Interactive Discussion with Delegates

11:35AM

From AI to Action – Unlocking Paid Messaging for Business Growth

Krishna Nugraha

Krishna Nugraha

Client Partner, Meta

11:55AM

Interactive Discussion with Delegates

12:10PM

WA Calling API – The Next Frontier of Customer Connection

Haryobimo Pramudito

Haryobimo Pramudito

Enterprise Solutions Specialist, Meta

12:30PM

Interactive Discussion with Delegates

12:45PM

Key Takeaways & What’s Next

12:50PM

Networking Lunch

Speakers

Nikhil Batra

Nikhil Batra

Senior Research Director

IDC

Read bio

Krishna Nugraha

Krishna Nugraha

Client Partner

Meta

Read bio

Haryobimo Pramudito

Haryobimo Pramudito

Enterprise Solutions Specialist

Meta

Read bio

In Partnership With

Venue

Meeting Room: ALICE by Tom Aikens
Located in: The Langham, Jakarta, Ground Floor

District 8, SCBD, Lot 28, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190, Indonesia

 

Join Us for this Executive Session!