Jyoti Lalchandani is a seasoned business executive with more than 25 years of experience in emerging markets across Europe, the Middle East, and Africa (EMEA). In his role as IDC’s Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META), he has been instrumental in establishing IDC’s presence in the region – first, through the initial expansion of the Dubai headquarters and then by spearheading the development of IDC offices in Johannesburg, Istanbul, Riyadh, Casablanca, Lagos, Nairobi, and Cairo.
Jyoti is responsible for the planning, development, implementation, and coordination of IDC’s market intelligence and advisory services, sales, conferences and events, go-to-market services, and office development activities across the META region. As a respected authority on emerging market tech trends, he is also regularly invited to speak at major industry events throughout the region and is frequently quoted by both the national and international media.
His field of expertise includes key tech areas such as cloud, analytics, artificial intelligence, and the Internet of Things, and he is well known for providing guidance on digital transformation strategies for the entire C-suite. He is a trusted advisor to senior executives in the supplier/enabler space across the ICT ecosystem, as well as to tech buyers from the CIO and line-of-business communities.
Starting at IDC’s CEMA (Central and Eastern Europe, the Middle East, and Africa) headquarters in 1995 in Prague, the Czech Republic, Jyoti served as IDC’s regional consulting manager. In this role, he headed several country-based project teams that advised local and multinational IT vendors on issues relating to entry strategy, competitor analysis, ROI analysis, distribution and partner evaluation, and market segmentation. He later took on the additional responsibility of overseeing the CEMA software practice, in which he was responsible for overseeing all related research (applications, system infrastructure, and tools) and advisory work across emerging EMEA countries.
Before joining IDC, Jyoti served on the national board of international non-profit organization AIESEC, where he managed the association’s partnership agreements with leading Indian conglomerates. He graduated from Loyola College, India, where his studies focused on strategy management and business policy. He later attended a corporate-sponsored program at MIT’s Sloan School of Management, Massachusetts.

Frank Theisen leads IBM’s Technology Product Business across Europe, the Middle East and Africa (EMEA), overseeing revenue growth for all Software, Infrastructure, and Product Services in a region spanning more than 100 countries. He focuses on working closely with clients and partners to accelerate digital and technology transformation, with a strong emphasis on hybrid cloud and AI-driven innovation.

Prior to his current role, Frank served as Managing Director and Vice President for IBM Germany, Switzerland, and Austria. Previously, he held a number of Leadership positions within the region and multiple global leadership positions across Research & Development and Sales, with a focus on Data & AI and IBM Technology.

With more than 25 years of international experience in the information technology industry, Frank is a seasoned executive specializing in data, analytics, AI, and hybrid cloud. He is recognized for building high-performance teams and delivering business value through large-scale digital transformation initiatives.

Saad Toma is the General Manager of IBM Middle East and Africa, where he leads the company’s growth and innovation across technology sales, consulting, technical communities, and IBM Research. He is deeply committed to advancing IBM’s success in the region by focusing on client relationships, talent development, and transformative technologies like AI and hybrid cloud.

Under Saad’s leadership, IBM has expanded its regional presence, opening new headquarters and a software lab in Saudi Arabia, initiating an AI research collaboration with MBZUAI in the UAE, including plans for two AI Centres of Excellence in Dubai and Saudi Arabia. During his tenure, IBM has led several strategic partnerships with leading cleints like Riyadh Air, e&, Saudi Data and AI Authority.

Saad is a global leader with extensive experience across the Middle East, Africa, Asia Pacific, UK, and Europe. He holds degrees from Oxford Brookes University and the University of Southampton, along with executive education from Harvard University.

Shukri Eid is a 25-year veteran in the technology and consulting industry with a proven track record of transforming businesses across the Middle East and Africa region.

As General Manager of IBM Gulf, Levant and Pakistan, Shukri is responsible for IBM’s overall business operations, driving business growth and client satisfaction. Prior to returning to IBM, Shukri served as Regional Managing Director for the Gulf region at Cisco, where he drove the company’s digital agenda, competitive positioning, and business strategy.

During his tenure, Shukri held the position of Senior Director within the Country Digitization Acceleration (CDA) team, working with government and industry stakeholders to accelerate the national digitization strategies. He also led a diverse team of senior consulting professionals as the Director of Cisco Consulting Services in Emerging Markets and the Director of Internet Business Solutions Group (IBSG).

Earlier in his career, Shukri held senior roles at IBM Global Business Services and PwC, where he led the implementation of high-profile strategies and IT transformational engagements.

Shukri is valued for building results-oriented and enthusiastic teams and has established himself as a thought leader and agent of change in fast-evolving, dynamic markets. He is known for his deliberate, strategic approach to complex challenges, authenticity, and people management skills.

Shukri has a master’s degree in business administration from the University of Strathclyde in the UK and a bachelor’s degree in electrical and computer engineering from Jordan University of Science & Technology.