Agenda
IDC European Utilities Xchange
Day 1
Registration and Networking Lunch
Greetings and Welcome
Powering Progress Together: Decoding Signals in a Noisy World
Roberta Bigliani
Group Vice President, Global Lead for Energy & Retail Insights and Industry Hub, IDC
Shaping a More Efficient and Resilient Energy System
The next decade will redefine DSOs, moving beyond the era of grid management into a future where utilities act as the backbone of a net-zero industrial economy. This transition is no longer just about integrating renewables or digitizing assets; it is about orchestrating a new digital environment where AI‑augmented operations and autonomous systems bridge the gap between volatile markets and a decentralized grid. By 2035, DSOs must evolve from passive infrastructure providers into proactive catalysts of industrial flexibility and grid resilience.
This keynote explores the roadmap for the next ten years, addressing the immediate hurdles of aging infrastructure and skyrocketing demand from data centers and heavy industry. We will dive into how embedded intelligence, moving beyond simple digitalization allows DSOs to turn raw data into real-time decision intelligence. By placing the customer at the heart of the system and mastering the complexities of the low-voltage grid, leaders can transform energy management from a cost center into a definitive strategic advantage for the entire European ecosystem.
Yann Fromont
Industrial Affairs & Standardisation VP, Schneider Electric
From Power to Change to Power to Govern: An Epistemological Roadmap for the Utility of 2035
In 2024, at the “Power to Change” summit in Frankfurt, we acknowledged the dawn of the “AI Everywhere” era, where governance was identified as a top challenge by 16% of executives. In 2025, in Venice, we looked “Back from the Future,” celebrating over 150 operational use cases while facing a stark reality check: the persistence of governance gaps and the rising threats to data security and fairness. Now, as we gather in Valencia under the banner of “Powering Progress Together”, we must ask: Are we driving the technology, or is the technology driving us?This intervention analyzes the trajectory of the European Utilities sector, arguing that the prevailing “next is better” narrative risks leading us into a state of “Functional Stupidity”. Drawing on my research into cognitive atrophy and the industrialization of non-thinking, I will demonstrate how an uncritical adoption of AI creates “monocultures” of thought and opaque decision loops that threaten the very epistemology of our industry. When we delegate critical judgment to algorithms we do not fully understand, we risk transforming Utilities from providers of essential services into enforcers of algorithmic bias and “black box” decisions.
Fabrizio Degni
AI Ethics and Governance Researcher, Presidente Italiano del Global Council for Responsible AI, Direttore in ENIA del Dipartimento di Innovazione e Trasformazione Digitale, WeBuild
Coffee break and networking
The ‘Energy Advisor’ Pivot: Leading the Age of Volatility & AI
European energy retailers and DSOs must pivot from simply managing grid assets or selling kWh to actively architecting the customer’s energy lifestyle . This is essential to command the ‘Triple Squeeze’ of hyper-volatility, dynamic pricing mandates and the mounting pressure of grid electrification.
The core challenge is the ‘Trust Gap,’ where customers are hesitant to switch to Time-of-Use or Dynamic Tariffs. In markets ranging from the Nordics to the UK, the barrier isn’t the tariff itself; it’s the fear of the unknown. For DSOs, this lack of visibility into ‘behind-the-meter’ loads creates critical blind spots for grid stability.
Bidgely AI-based Disaggregation acts as an ‘Energy Decoder,’ turning raw meter data into an empowerment tool through three strategic pillars:
- ‘Zero-Hardware’ Asset Detection,
- ‘Show, Don’t Tell’ – ‘Personalized Fit’ Advisories
- Load Shifting Ggamification
AI is the engine for this transition. It is no longer a future concept – it is a ready-to-deploy tool for leaders to seize. Bidgely’s UtilityAI serves as the ‘Digital CTO’ enabling the energy retailers and DSOs to take the lead and become the trusted ‘advisor’ in the energy transition.
Nipun Jain
VP EMEA & APAC, Bidgely
From Partnership to Progress: Lessons from a Collaborative Journey
Kristofer Fröjd
Senior Advisor, Decade Energy
John Diklev
Founder and CEO, Flower
Innovating Field Service for Gas DSOs: Cadent’s Journey in Partnership with OverIT
In this session, Cadent Gas shares how it is addressing the growing complexity of managing mission-critical field operations amid aging assets, workforce constraints, and increasing service demands.
By modernizing its field service approach partnering with OverIT, Cadent is improving operational coordination, emergency response readiness, and workforce effectiveness. Attendees will hear first-hand lessons learned from this journey and gain practical insights applicable to other power and utility organizations.
Ian Dennis
Director of Operational Performance, Cadent Gas
Andrew Huckerby
Head of Gas Emergency Management, COO – Operational Performance, Cadent Gas
Paolo Bergamo
CEO, OverIT
Strategic Cybersecurity: Proving its Value and Maximizing its Impact
Héctor Morán
Head of Information Systems, Business Processes, CX, Madrileña Red de Gas
Coffee break and networking
Workshops
Ensuring the success of Grid Digitalisation Technology Projects.
From Rate Design to Megawatts Shifted: A Deep Dive into TOU Programme Success
Networking and Refreshment Break
Gala Dinner
Day 2
Xercise & Breakfast
Kick off Tuesday
Data Centers as a Stress Test for Utility Strategy: From Grid Constraint to System Redesign in the AI Era
Jean-Francois Segalotto
Senior Associate Advisor, IDC
European Energy: Renewable market volatility, project buildability, PtX and data centers – the Power of Tomorrow, Today
Michael Viberg Pedersen
Vice President, Head of Market Development, European Energy
Aligning on the Future: UtilityAI Pro, Data Fabric and the AI-Powered Utility
As electrification and grid volatility accelerate, legacy data architectures are no longer sufficient. This session explores the leap from horizontal AI to Utility AI Pro – the industry’s first verticalised intelligence platform. Discover how a Data Fabric foundation allows CXOs to eliminate technical debt, unlock 10X data granularity and transform the grid from a passive asset into a dynamic, self-optimising engine.
Ted Nielsen
Chief Product Officer, Bidgely
Gaia Gallotti
Head of IDC Energy Insights Europe, IDC
Towards software-defined substation protection & automation – the roadmap and utility concerns
As we accelerate our grid transformation to realise net zero ambitions, it would become inevitable for the grid to move from legacy, siloed OT to modular, software‑defined operations, underpinned by interoperable architectures, AI/digital twins, edge/cloud, and zero‑trust security. This involves not just a technology change but as a strategic, operating‑model change and a change in business mindset. The presentation covers the strategic transition from ageing assets, organisational silos, heightened cyber risk, legacy protocols, vendor lock‑in, slow upgrade cycles, weak interoperability across OT/IT/DER ecosystems etc to a targeted digital substation future. It also discusses utility concerns where the system planning lens covers security and reliability of supply + system operability with very high-RES penetration and timely delivery vs asset standards & operations lens working to standardise software‑defined control layers, modular OT architectures with clear abstraction layers and vendor‑neutral interfaces.
Deepa Shaji Kumar
Asset Technology Policy and Standards | PhD | CEng, Scottish and Southern Electricity Networks
Coffee break and networking
Roundtable Discussions
A – Medium-voltage AC/DC: emerging applications and integrations in future grids
B – Mission-Critical Means No Margin for Error: How Are Utilities Preparing
C – Know Your Customer: Leveraging AI-Driven Energy Profiling for Precision Targeting
D – The Agentic Workforce: Empowering utility teams with embedded AI Agents
E – From Supply to Solutions: Which New Energy Offerings Are Really Scaling in Europe
Change break
Building the Cyber-Resilient Utility: New ways for defending Critical Infrastructure in a fragmented World
Markus Riner
Head of Digitalization, Association of Swiss Electricity Companies
North America Under Stress: What Happens When Load Growth, DER Penetration, and Affordability Collide?
John Villali
Senior Research Director, IDC
Gaia Gallotti
Head of IDC Energy Insights Europe, IDC
From Insight to Impact: Key Takeaways from Schneider Electric
Connecting the Dots: Strategic Implications for the Utilities Industry
Roberta Bigliani
Group Vice President, Global Lead for Energy & Retail Insights and Industry Hub, IDC
Gaia Gallotti
Head of IDC Energy Insights Europe, IDC