Artificial Intelligence: From Experimentation to Long-Term Value Generation
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Strategic adoption of AI can unlock its long-term value, but it requires reliable data, secure cloud platforms, and clear alignment with business objectives.
Artificial intelligence is reshaping industries by driving efficiency, innovation, and scalability. From machine learning to generative AI to the new era of AI agents, the potential is immense. But pilot projects focused on technological proofs of concept alone aren’t enough: a strategic vision is needed. Success will depend on an effective roadmap that lays a solid foundation: reliable, accessible, and governed data; scalable and secure cloud platforms; compliance with regulatory and digital sovereignty requirements; and AI orchestration within existing processes. As organizations scale AI, robust orchestration frameworks and clear governance models will pave the way for transformative outcomes and responsible innovation.
AI adoption can stumble across common pitfalls, such as focusing on isolated solutions, short-term wins, or proofs of concept not embedded in a strategic framework.
A structured approach with a medium- to long-term vision is needed, focusing on agile and scalable cloud infrastructures, managing data as a strategic asset, and clearly aligning it with broader organizational objectives.
Only in this way can AI become a true driver of growth, efficiency, and innovation for the organization and the country as a whole.
During the event organized in Verona by IDC, in collaboration with AWS and Omnys, on October 9th, in the splendid setting of Borgo Rocca Sveva in Soave, participants will have the opportunity to learn about and share best practices on:
• The critical steps for a solid strategy for the scalable adoption of artificial intelligence.
• The need to prepare and maintain high-quality, accessible, and structured data for artificial intelligence applications.
• The need to rely on technology partners that offer cloud-native platforms and expertise to pave the way for the era of AI agents.
How to unlock the value of AI to improve customer and employee experiences, increase process efficiency, and drive innovation for the country.
How to combine the benefits of specific use cases with medium- and long term planning to ensure the financial and technological sustainability of AI.
How to prioritize governance and platforms that ensure consistent high, high quality, and accessible data to unlock the transformative potential of AI.
Hear directly from industry experts as they share their perspectives on the technologies and strategies redefining the future. Gain valuable knowledge and practical takeaways to help you navigate tomorrow’s business landscape.
Massimiliano (Max) Claps is the research director for the Worldwide National Government Platforms and Technologies research in IDC’s Government Insights practice. In this role, Max provides research and advisory services to technology suppliers and national civilian government senior leaders in the US and globally. Specific areas of research include improving government digital experiences, data and data sharing, AI and automation, cloud-enabled system modernization, the future of government work, and data protection and digital sovereignty to drive social, economic, and environmental outcomes for agencies and the public.
BACKGROUND
Max Claps has over 20 years of public sector experience. After starting his career as a management consultant, he joined IDC in 2002 as the lead analyst for the government, healthcare, and education industries in Europe. He has since held various analyst and management roles at IDC working as an advisor to technology suppliers, public sector senior leaders and policymakers throughout North America, Europe, the Gulf Region, Asia-Pacific, and Latin America. He focused on helping public sector organizations realize the benefits of artificial intelligence, edge computing, cloud computing, shared services, digital services, smart cities, and sustainable mobility and transportation. Max also worked at Gartner, where he was research director and agenda manager for the global government research analyst team. IMax spent two years at SAP, where he was the global solution lead for the SAP Future Cities, Citizen Experience and Postal Services programs.
EDUCATION/INDUSTRY ACCOMPLISHMENTS
Claps holds a degree in international business from Bocconi University in Italy.
Throughout his career at IDC, Max Claps has been a co-author of several studies published on behalf of the European Commission on topics like eGovernment, location data and intelligence, cloud computing, and data spaces.
Max Claps has actively contributed to ITU working groups, such as the United for Smart Sustainable Cities (U4SSC) global UN initiative coordinated by ITU, UNECE and UN-Habitat, and the ITU focus group on Metaverse.
Thursday, October 9 2025 6:05 pm | Location:
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