Overview
Saudi Arabia is at the forefront of the worldwide technological revolution brought about by generative AI (GenAI), particularly in the public sector. Led by the Saudi Data and Artificial Intelligence Authority (SDAIA), which has a strong commitment to AI-driven governance, Saudi Arabia is quickly becoming a center of digital innovation, using AI to improve citizen services, government efficiency, and national economic growth.
The IDC Public Sector Congress 2025 will bring together technology leaders, policymakers, and industry experts to explore the next phase of AI-powered public sector transformation. Saudi Arabia’s Vision 2030 has already set the stage for groundbreaking advancements, and 2025 is poised to be a defining year marked by new AI policies, large-scale public sector implementations, and a deeper focus on responsible AI adoption.
The event will delve into key themes such as AI-driven governance, predictive analytics for public service optimization, cybersecurity in an AI-first world, and the ethical considerations of AI in policymaking. It will serve as a premier platform for thought leadership, knowledge sharing, and collaborative innovation, offering a road map for integrating GenAI into national strategies for improved governance, transparency, and citizen engagement.
Overview
Saudi Arabia is at the forefront of the worldwide technological revolution brought about by generative AI (GenAI), particularly in the public sector. Led by the Saudi Data and Artificial Intelligence Authority (SDAIA), which has a strong commitment to AI-driven governance, Saudi Arabia is quickly becoming a center of digital innovation, using AI to improve citizen services, government efficiency, and national economic growth.
The IDC Public Sector Congress 2025 will bring together technology leaders, policymakers, and industry experts to explore the next phase of AI-powered public sector transformation. Saudi Arabia’s Vision 2030 has already set the stage for groundbreaking advancements, and 2025 is poised to be a defining year marked by new AI policies, large-scale public sector implementations, and a deeper focus on responsible AI adoption.
The event will delve into key themes such as AI-driven governance, predictive analytics for public service optimization, cybersecurity in an AI-first world, and the ethical considerations of AI in policymaking. It will serve as a premier platform for thought leadership, knowledge sharing, and collaborative innovation, offering a road map for integrating GenAI into national strategies for improved governance, transparency, and citizen engagement.
Agenda
Public Sector Congress 2025
One day event
Registration & Networking
IDC Welcome Address
Jyoti Lalchandani
Head of WW Events & MD – META, Central Asia, India, IDC
IDC Keynote: Innovating for Tomorrow: Strategic Digital Evolution of the Saudi Public Sector
Saudi Arabia’s digital landscape is characterized by the convergence of advanced technologies. In the context of sustainable governance and continuous innovation, the opportunities to revolutionize public sector services are unparalleled. Ensuring the integration of technologies and systems, robust cybersecurity measures, and fostering a culture of innovation is crucial for achieving long-term growth, sustainability, and resilience. This keynote will delve into the Kingdom’s Vision 2030, highlighting how these technologies are enhancing efficiency, transparency, and citizen engagement. By setting a global benchmark for the adoption of cutting-edge technologies, Saudi Arabia is leading the way in creating a smarter, more connected, and sustainable future.
Jyoti Lalchandani | IDC
Head of WW Events & MD – META, Central Asia, India
Jyoti Lalchandani
Jyoti Lalchandani is a seasoned business executive with more than 25 years of experience in emerging markets across Europe, the Middle East, and Africa (EMEA). In his role as IDC’s Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META), he has been instrumental in establishing IDC’s presence in the region – first, through the initial expansion of the Dubai headquarters and then by spearheading the development of IDC offices in Johannesburg, Istanbul, Riyadh, Casablanca, Lagos, Nairobi, and Cairo.
Jyoti is responsible for the planning, development, implementation, and coordination of IDC’s market intelligence and advisory services, sales, conferences and events, go-to-market services, and office development activities across the META region. As a respected authority on emerging market tech trends, he is also regularly invited to speak at major industry events throughout the region and is frequently quoted by both the national and international media.
His field of expertise includes key tech areas such as cloud, analytics, artificial intelligence, and the Internet of Things, and he is well known for providing guidance on digital transformation strategies for the entire C-suite. He is a trusted advisor to senior executives in the supplier/enabler space across the ICT ecosystem, as well as to tech buyers from the CIO and line-of-business communities.
Starting at IDC’s CEMA (Central and Eastern Europe, the Middle East, and Africa) headquarters in 1995 in Prague, the Czech Republic, Jyoti served as IDC’s regional consulting manager. In this role, he headed several country-based project teams that advised local and multinational IT vendors on issues relating to entry strategy, competitor analysis, ROI analysis, distribution and partner evaluation, and market segmentation. He later took on the additional responsibility of overseeing the CEMA software practice, in which he was responsible for overseeing all related research (applications, system infrastructure, and tools) and advisory work across emerging EMEA countries.
Before joining IDC, Jyoti served on the national board of international non-profit organization AIESEC, where he managed the association’s partnership agreements with leading Indian conglomerates. He graduated from Loyola College, India, where his studies focused on strategy management and business policy. He later attended a corporate-sponsored program at MIT’s Sloan School of Management, Massachusetts.
Event Sessions
Tuesday, November 18 2025 9:05 am | Location:
IDC Keynote: Innovating for Tomorrow: Strategic Digital Evolution of the Saudi Public Sector
Saudi Arabia’s digital landscape is characterized by the convergence of advanced technologies. In the context of sustainable governance and continuous innovation, the opportunities to revolutionize public sector services are unparalleled. Ensuring the integration of technologies and systems, robust cybersecurity measures, and fostering a culture of innovation is crucial for achieving long-term growth, sustainability, and resilience. This keynote will delve into the Kingdom’s Vision 2030, highlighting how these technologies are enhancing efficiency, transparency, and citizen engagement. By setting a global benchmark for the adoption of cutting-edge technologies, Saudi Arabia is leading the way in creating a smarter, more connected, and sustainable future.
Tuesday, November 18 2025 9:00 am | Location:
IDC Welcome Address
Government Keynote Address
Unified Digital Ecosystems: Integrating Government Services for Seamless Citizen Experience
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Government transformation is rapidly advancing toward a fully integrated digital future. The diverse interconnected government platforms have ensured simplified citizen interactions, streamlined service delivery, and transparent communication. In recent years, Saudi Arabia has made remarkable progress in unifying various government platforms, providing great ease of access and ultra-fast services to both citizens and residents while maintaining the highest standards of integrity. As part of Vision 2030, ongoing initiatives aim to further this journey, ensuring that a unified digital ecosystem delivers a cohesive, efficient, and accessible public service experience that meets the evolving demands of modern society. |
GenAI-Powered Public Services: The Future of Citizen Engagement
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GenAI has emerged and evolved rapidly over the past two to three years, sparking an extensive exploration of its applications across various sectors. GenAIholds the potential to fundamentally transform government interactions with citizens, enhancing efficiency and personalizing public service delivery. GenAIcan help streamline administrative workflows through automation, power intelligent virtual assistants, and customize services to meet individual needs. With its ambitious vision and strong commitment to the incorporation of AI technologies into digital transformation plans, Saudi Arabia is poised to leverage GenAI to further redefine the interaction between the government and its citizens.
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Sustainable Governance: Technologies to drive Green Future
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Given the commitment to net-zero carbon emissions by 2060, sustainability remains a central pillar of governance in Saudi Arabia. Among other things, sustainability includes increased reliance on renewable energy, advanced waste management procedures, and biodiversity and ecosystem protection measures. Integrating emerging technologies such as AI to drive energy optimization, carbon footprint monitoring, and smart waste management can reshape how environmental challenges are addressed. Saudi Arabia is well placed to apply strategies that leverage advanced technologies to foster a greener and more resilient future. |
Building a Resilient Digital Government Through Cloud Adoption
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Cloud computing has gained immense momentum in the last couple of years. Buoyed by government regulations, friendly policies, and an increasingly mature user base, cloud adoption has reached new heights. The trend is expected to persist as government entities leverage cloud solutions for scalability, flexibility, and operational efficiency. Under Vision 2030, cloud will be the cornerstone for delivering digital services and forming the foundation for advanced technologies like Internet of Things (IoT) and AI. Cloud will also be instrumental in developing futuristic infrastructure and supporting the diversification of Saudi Arabia’s economy. |
Tea/Coffee & Networking
Platinum Tracks (Parallel Sessions)
Platinum Track A
Session Overview Start of Track Raffle
Senior Research Manager, IDC
Empowering the Workforce: Cultivating Future-Ready Skills
Navigating the Age of Digital Sovereignty
Operationalizing Sustainability in Government: Measuring and Reporting Environmental Sustainability
Platinum Track B
Session Overview Start of Track Raffle
Research Manager, IDC
Understanding and Managing GenAI in the Public Sector
How Conversational AI Can Transform Government Operations
The Strategic, Operational, and Tactical Dimensions
Gold Tracks (Parallel Sessions)
Gold Track A
Session Overview Start of Track Raffle
The Key Role of IoT in Building Sustainable, Connected Future Smart Cities
Unlocking the Value of Data: Insights and Actions
Implementing Impactful Digital Strategies
Gold Track B
Session Overview Start of Track Raffle
The Utilization of Technology and Data in Policymaking
Building Seamless Experiences for Citizens with Digital ID
Modernizing Government: Moving Beyond Legacy Systems
Lightning Talks (Parallel Sessions)
Lightening Talk Track A
Avoiding Bias in Government AI Implementation
Elevating Digital Business with Cloud: Beyond Optimization to Sovereignty, Innovation, and Sustainability
End User Panel: Harnessing Emerging Technologies for Sustainable Governance
Lightening Talk Track B
Unleashing Efficiency: The Rapid Progression of IT Automation
Developing Digital Agility and Resilience Through Enterprise Intelligence
End User Panel: Harnessing the Power of AI to Reshape Public Governance
Lunch & Continued Networking
End of the Conference
Speakers
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Jyoti Lalchandani
Head of WW Events & MD – META, Central Asia, India
IDC
Read Bio
Jyoti Lalchandani
Jyoti Lalchandani is a seasoned business executive with more than 25 years of experience in emerging markets across Europe, the Middle East, and Africa (EMEA). In his role as IDC’s Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META), he has been instrumental in establishing IDC’s presence in the region – first, through the initial expansion of the Dubai headquarters and then by spearheading the development of IDC offices in Johannesburg, Istanbul, Riyadh, Casablanca, Lagos, Nairobi, and Cairo.
Jyoti is responsible for the planning, development, implementation, and coordination of IDC’s market intelligence and advisory services, sales, conferences and events, go-to-market services, and office development activities across the META region. As a respected authority on emerging market tech trends, he is also regularly invited to speak at major industry events throughout the region and is frequently quoted by both the national and international media.
His field of expertise includes key tech areas such as cloud, analytics, artificial intelligence, and the Internet of Things, and he is well known for providing guidance on digital transformation strategies for the entire C-suite. He is a trusted advisor to senior executives in the supplier/enabler space across the ICT ecosystem, as well as to tech buyers from the CIO and line-of-business communities.
Starting at IDC’s CEMA (Central and Eastern Europe, the Middle East, and Africa) headquarters in 1995 in Prague, the Czech Republic, Jyoti served as IDC’s regional consulting manager. In this role, he headed several country-based project teams that advised local and multinational IT vendors on issues relating to entry strategy, competitor analysis, ROI analysis, distribution and partner evaluation, and market segmentation. He later took on the additional responsibility of overseeing the CEMA software practice, in which he was responsible for overseeing all related research (applications, system infrastructure, and tools) and advisory work across emerging EMEA countries.
Before joining IDC, Jyoti served on the national board of international non-profit organization AIESEC, where he managed the association’s partnership agreements with leading Indian conglomerates. He graduated from Loyola College, India, where his studies focused on strategy management and business policy. He later attended a corporate-sponsored program at MIT’s Sloan School of Management, Massachusetts.
Event Sessions
Tuesday, November 18 2025 9:05 am | Location:
IDC Keynote: Innovating for Tomorrow: Strategic Digital Evolution of the Saudi Public Sector
Saudi Arabia’s digital landscape is characterized by the convergence of advanced technologies. In the context of sustainable governance and continuous innovation, the opportunities to revolutionize public sector services are unparalleled. Ensuring the integration of technologies and systems, robust cybersecurity measures, and fostering a culture of innovation is crucial for achieving long-term growth, sustainability, and resilience. This keynote will delve into the Kingdom’s Vision 2030, highlighting how these technologies are enhancing efficiency, transparency, and citizen engagement. By setting a global benchmark for the adoption of cutting-edge technologies, Saudi Arabia is leading the way in creating a smarter, more connected, and sustainable future.
Tuesday, November 18 2025 9:00 am | Location:
IDC Welcome Address
Uzair Mujtaba
Senior Research Manager
IDC
Read Bio
Uzair Mujtaba
Mufasir Yousuf
Research Manager
IDC
Read Bio
Mufasir Yousuf
Partners
Venue
Crowne Plaza Riyadh
Digital City, Wadi Al Muaydin, Street, Unit 4, Imam Saud Ibn Abdul Aziz Road, Riyadh 12382
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