AI Enabling the Digital Workplace: Turning AI Skills and Safe Adoption into Measurable Value
Most organisations have made the access investment in AI — tools deployed, licences purchased, policies written. What they have not yet cracked is the adoption problem: getting employees to use those tools regularly, confidently, and in ways that translate into real business outcomes. IDC’s 2026 Future of Work Survey puts a number on the gap. While 89% of organisations report productivity improvements from AI, only 49% say the time AI frees up is consistently redirected to higher-value work. The gain is real. The value capture is incomplete. And the difference between organisations that close that gap and those that don’t comes down to how deliberately they invested in their people alongside the technology.
This session is built around that challenge. Drawing on IDC’s latest Future of Work research, we will explore what genuine workforce readiness looks like in practice: how AI-enabled personal devices build employee trust and reduce the hesitation that holds adoption back; how pairing human-skills development with technical upskilling determines whether freed time becomes productive time; and how a coherent adoption strategy across both knowledge workers and frontline employees turns AI access into AI value. If your organisation has deployed the tools and is still waiting for the returns, this is the conversation for you.
Sponsored By:
Snapdragon
Snapdragon® is Qualcomm Technologies’ premium computing platform brand, powering extraordinary experiences across next-generation devices. Snapdragon X Series processors deliver powerful on-device AI, responsive performance, extended battery life, and advanced connectivity to help organisations enhance productivity and innovation.
Designed for the AI PC era, Snapdragon-powered Copilot+ PCs enable businesses to work smarter, collaborate seamlessly, and unlock new possibilities through intelligent, energy-efficient computing.
Lenovo
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Guided by its vision of “Smarter Technology for All”, Lenovo is executing a Hybrid AI strategy that spans Personal AI – one personal AI, multiple devices; and Enterprise AI – helping customers turn data into insights and value. This strategy is delivered through the Group’s commitment to world-class innovation and a full-stack AI portfolio, including devices (PCs, workstations, smartphones, tablets, accessories), infrastructure solutions (server, storage, edge, high performance computing and software defined infrastructure), as well as software, solutions, and services. With a global footprint spanning more than 21 research and development locations and a global supply chain that includes more than 30 manufacturing sites across 11 markets, Lenovo is widely recognized for its operational excellence. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). Learn more at www.lenovo.com and follow the latest news in our newsroom.
Intel
Intel (NASDAQ: INTC) is a world leader in computing innovation. The company designs and builds the essential technologies that serve as the foundation for the world’s computing devices. Additional information about Intel is available at newsroom.intel.com and blogs.intel.com.
Microsoft Surface
Microsoft Surface are the market leaders in Copilot+ PC’s. Experience what an AI‑enabled workplace really feels like — fast, intuitive, and built for smarter decision‑making. With powerful on‑device AI, enterprise‑grade security and seamless Copilot experiences, Surface helps your organisation work sharper and move faster.
Join us on Track 3 to experience the latest devices and ask our team how your business can benefit from the latest Surface has to offer.
Want to test the use case? Ask us about our Dare to Compare demo programme!
Leonardo Freitas
Senior Research Manager, European Skills and Cloud Strategies
IDC
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Leonardo Freitas
Steven Hemmings
Client CTO
Insight
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Steven Hemmings
Steven Hemmings serves as Client CTO within Insight’s UK business and has held leadership roles across enterprise architecture and technology transformation programmes. Previously recognised as Operations Manager for Insight’s EMEA Client Enterprise Architecture team, Steven led the transformation of technology infrastructure and end-user architecture for Cruise Saudi’s luxury cruise programme, architecting innovative solutions that exceeded client expectations while demonstrating excellence in leadership, professionalism, and innovation.
Steven is recognised for combining business acumen with deep technical expertise, helping organisations navigate complex transformation challenges. He is known for establishing strong governance frameworks, driving stakeholder alignment, fostering innovation across teams, and creating scalable technology strategies that support long-term business growth. Colleagues and partners consistently highlight his structured approach, strategic thinking, and ability to bring together diverse teams to deliver successful outcomes.
Sheetal Mistry
Senior Change & Adoption Consultant
Insight
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Sheetal Mistry
Sheetal is a Senior Adoption and Change Consultant specialising in helping organisations maximise return on investment from AI and digital workplace technologies. She partners with business and technology leaders to identify high-value use cases, accelerate adoption, and embed AI-powered ways of working that deliver measurable business outcomes. Leveraging expertise in Microsoft 365 Copilot, Copilot Studio, organisational change, and value realisation, she helps organisations increase productivity, improve decision-making, drive operational efficiency, and establish sustainable frameworks for tracking and scaling AI value.
Ben Green
Senior Manager – Channel Business Development
Snapdragon
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Ben Green
Ben Green is Senior Manager for Channel Business Development at Qualcomm, where he leads channel strategy and partner engagement for Snapdragon-powered computing solutions. With more than a decade of experience in channel sales and business development, Ben has held leadership roles at AMD, Samsung Electronics UK, and Lenovo, driving growth through strategic partnerships, go-to-market initiatives, and commercial sales programmes. Passionate about helping organisations realise the benefits of AI-enabled computing, Ben works closely with partners across the UK and EMEA to accelerate adoption of next-generation technologies and deliver business value through innovation.
Graham Thomas
Senior Technologist
Lenovo
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Graham Thomas
Graham Thomas is a Senior Technologist at Lenovo with more than 30 years of experience helping organisations translate technology innovation into measurable business outcomes. Having spent over 15 years at Lenovo, he works with customers to design practical solutions that support digital transformation, modern workplace strategies, hybrid infrastructure and AI adoption at scale. Graham has extensive experience advising organisations on the technology foundations required to move from experimentation to production, balancing innovation with governance, security and cost management. Passionate about making technology deliver real value, he works alongside Lenovo’s partners to ensure sustainable, enterprise-wide success.