IDC, AWS, Integra Tech & DevRev Roundtable
Ready for Agents: From Modernised Estate to Automated Action
Hosted By
AI agents are moving from pilots to production across the region. 75% of organisations surveyed in META have moved agentic AI from exploration into cloud deployment, yet 70% of those deploying agents still require human approval for agent actions, and only 4% run them fully autonomously.
Readiness, rather than ambition, sets the pace. Security and compliance, data quality and ageing estates decide how far agents can be trusted with real work, from handling a customer issue to taking the action that resolves it.
This executive event offers IT decision-makers in Dubai a confidential setting for peer exchange, alongside
perspectives from IDC, IntegraTech, AWS & DevRev on modernising the estate, running agents safely and
automating customer issues end to end
75%
of organisations in the UAE, Saudi Arabia, Türkiye and South Africa have moved agentic AI from exploration into cloud deployment
Key Discussion Areas
Modernising the estate for agents
How to prepare applications, data and integrations so agents can work reliably, and where ageing estates and data quality limit what agents can be trusted with.
What an AI teammate does all day
Where agents take on routine work today, from IT operations to customer service, how far they act on their own and how people stay in the loop.
Where agents run safely
How to set the guardrails: security and compliance, data residency, access and oversight, so agents run where an organisation can verify and trust them.
From ticket to action
How to turn a customer issue into an automated action that closes the loop, and which workflows to automate first once the results can be measured.
Agenda
IDC, AWS, Integra Tech & DevRev Roundtable
Thu, Nov 19
Registration & Networking
IDC Welcome Address
Jebin George
Senior Research Manager, Cloud and Datacenter Services, IDC
IDC Keynote: Modernising the Estate for Agents
As agentic AI moves from pilot to production, legacy infrastructure, fragmented data, and siloed applications become the biggest barriers to value. This keynote outlines how to modernise your technology estate, from data foundations and integration to governance and security, so autonomous agents can operate reliably, safely, and at scale.
Jebin George
Senior Research Manager, Cloud and Datacenter Services, IDC
Where Agents Run Safely
As enterprises scale agentic AI, the real question shifts from what agents can do to where they can be trusted to do it. This keynote explores how AWS and Integra Tech deliver secure, governed environments, with built-in identity, guardrails, and observability, so agents can run in production with confidence.
Danish Tamboli
Head of Pre-Sales, Integra Technologies
From Ticket to Action: Agents That Close the Loop, with a Live Customer Issue, End to End
Most support workflows stop at triage, leaving humans to chase fixes across teams and tools. In this live demo, DevRev follows a real customer issue from first ticket to resolution, showing how agents connect support, product, and engineering to diagnose, act, and close the loop autonomously.
Bassam Almasri
Regional Manager, MENA, DevRev
Walid Shehata
Solutions Engineer, DevRev
Open Discussion: What Would You Automate First?
Every organisation’s agentic journey starts with one choice: where to begin. In this open discussion, our panel of experts shares how to pick the first use case, weigh value against risk, and build the momentum to scale from a single win to enterprise-wide automation.
Jebin George
Senior Research Manager, Cloud and Datacenter Services, IDC
Summary & Close
Dinner & Networking
Speakers
Jebin George
Senior Research Manager, Cloud and Datacenter Services
IDC
Read bio
Jebin George
Jebin George is part of IDC’s Enterprise Infrastructure global research domain. He focuses on cloud, datacenter, and infrastructure adoption trends across the Middle East, Türkiye, and Africa, with particular emphasis on how cloud strategies are evolving in the era of AI and increasing digital sovereignty requirements. His research provides strategic guidance to hyperscalers, telecom operators, system integrators, and enterprise CIOs as they navigate hybrid multicloud adoption, AI-driven infrastructure modernization, and sovereign cloud frameworks.
Jebin brings 20 years of technology market research experience, including 16 years with IDC Middle East, Türkiye, and Africa. Throughout his tenure, he has led syndicated research, custom consulting engagements, and executive advisory initiatives focused on the evolution of the cloud market, hyperscaler ecosystems, and enterprise digital transformation strategies. Prior to IDC, he worked with SunTec Business Solutions, where he supported global market research and consulting initiatives for international ICT markets.
Event Sessions
One Day Event 7:10 pm
Open Discussion: What Would You Automate First?
Every organisation’s agentic journey starts with one choice: where to begin. In this open discussion, our panel of experts shares how to pick the first use case, weigh value against risk, and build the momentum to scale from a single win to enterprise-wide automation.
One Day Event 6:05 pm
IDC Keynote: Modernising the Estate for Agents
As agentic AI moves from pilot to production, legacy infrastructure, fragmented data, and siloed applications become the biggest barriers to value. This keynote outlines how to modernise your technology estate, from data foundations and integration to governance and security, so autonomous agents can operate reliably, safely, and at scale.
One Day Event 6:00 pm
IDC Welcome Address
Danish Tamboli
Head of Pre-Sales
Integra Technologies
Read bio
Danish Tamboli
Mr. Danish Tamboli leads the pre-Sales function at Integra Technologies, working closely with the sales and solutions architecture teams to shape technical proposals and cloud solution designs for enterprise customers across the region. He plays a central role in translating customer requirements into workable AWS-based architectures, supporting deal qualification, solutioning, and technical positioning throughout the sales cycle. His work bridges the gap between customer business needs and Integra’s technical delivery capability, ensuring that proposed solutions are both commercially competitive and technically sound.
Event Sessions
One Day Event 6:20 pm
Where Agents Run Safely
As enterprises scale agentic AI, the real question shifts from what agents can do to where they can be trusted to do it. This keynote explores how AWS and Integra Tech deliver secure, governed environments, with built-in identity, guardrails, and observability, so agents can run in production with confidence.
Bassam Almasri
Regional Manager, MENA
DevRev
Read bio
Bassam Almasri
Bassam is a Regional Executive at DevRev, working with enterprise organizations across the Middle East. His focus is on helping businesses translate AI adoption into practical outcomes, improving customer experiences, empowering employees, and connecting fragmented knowledge. He brings a business-led perspective to discussions on moving AI from experimentation to meaningful enterprise value.
Event Sessions
One Day Event 6:40 pm
From Ticket to Action: Agents That Close the Loop, with a Live Customer Issue, End to End
Most support workflows stop at triage, leaving humans to chase fixes across teams and tools. In this live demo, DevRev follows a real customer issue from first ticket to resolution, showing how agents connect support, product, and engineering to diagnose, act, and close the loop autonomously.
Walid Shehata
Solutions Engineer
DevRev
Read bio
Walid Shehata
Walid works with organizations across the Middle East to turn complex business challenges into practical AI-powered solutions. With a focus on customer experience, employee experience, enterprise search, and workflow automation, he bridges technical capabilities and business needs through tailored demonstrations and proofs of concept. His approach centers on making technology accessible, relevant, and grounded in customer outcomes.
Event Sessions
One Day Event 6:40 pm
From Ticket to Action: Agents That Close the Loop, with a Live Customer Issue, End to End
Most support workflows stop at triage, leaving humans to chase fixes across teams and tools. In this live demo, DevRev follows a real customer issue from first ticket to resolution, showing how agents connect support, product, and engineering to diagnose, act, and close the loop autonomously.
Partner
AWS Integra Tech DevRev
Integra is a multi-cloud and on-premise infrastructure, data, and digital transformation partner that helps organizations modernize technology with clear business outcomes. With two decades of experience, Integra works across public clouds, hybrid and sovereign environments, enabling customers to migrate, modernize, secure, and operate their platforms at scale.
Through deep expertise in cloud platforms, open-source technologies, DevSecOps, Data, and AI, Integra focuses on building resilient, compliant, and future-ready solutions, always working backwards from the customer to deliver measurable value, agility, and long-term trust.
