IDC and Lenovo Roundtable
Digital Transformation: Rewiring the Healthcare Experience
Sponsored by
South Africa’s healthcare system is navigating a complex set of pressures. A syndemic of communicable and chronic disease, workforce shortages, rising patient expectations, and tightening budgets are pushing the system to its limits. For healthcare service providers, digital transformation has become the primary mechanism for keeping pace with what patients and healthcare professionals now demand.
The infrastructure, however, has not caught up. Fragmented systems, siloed records, and non-interoperable platforms remain the biggest barriers.
IDC research shows that 50% of META healthcare organisations want to prioritise integrated and virtual care delivery models, and half are planning further investment in health data platforms. Across the region, the priority is to shape a 360-degree patient view, built on interoperable platforms and secure, compliant infrastructure.
With AI predicted to transform healthcare, the CIO mandate is clear. Every investment must be tied to a strong outcome, and the ROI conversation must move beyond cost savings to patient outcomes, clinical efficiency, and AI at scale.
EMEA healthcare spending is forecast to grow at a 9.4% CAGR through 2029, but CIOs must ensure the foundation is ready to deliver returns the business can trust.
IDC and Lenovo are bringing together senior healthcare technology leaders in South Africa to explore what it takes to rewire the experience from the inside out.
Agenda
IDC and Lenovo Roundtable
One Day Event
Registration & Networking
IDC Welcome and Keynote: Sustaining Digital Transformation in South African Healthcare in the AI Era
EMEA healthcare IT spending is forecast to grow at a 9.4% CAGR through 2029, but investment alone will not close the readiness gap. This session benchmarks where South African organizations stand on the digital maturity curve and outlines what it will take to turn digital spending into measurable outcomes.
Jonathan Tullett
Associate Research Director, IDC
Building the Infrastructure Healthcare Transformation actually Needs
Digital transformation in healthcare is stalling not because of a lack of vision. Fragmented systems, legacy hardware, and non-interoperable platforms are creating a ceiling on what AI, virtual care, and integrated data strategies can deliver. This session examines what infrastructure-ready healthcare looks like in practice, edge computing at the point of care, secure and compliant data architecture, devices built for clinical environments, and managed services that reduce the burden on IT teams,
Thibault Dousson
SSG Director, META, Lenovo
Open Discussion: Redefining ROI: Building the Business Case for Healthcare Transformation
Healthcare CIOs are under pressure to justify technology investment using financial frameworks that were not designed for clinical environments. Traditional ROI metrics capture cost savings but fall short when outcomes like diagnostic accuracy, care continuity, and clinician retention carry equal weight. Senior technology leaders in the South Africa’s Healthcare sector examine how a more complete investment case can be constructed.
Jonathan Tullett
Associate Research Director, IDC
Thibault Dousson
SSG Director, META, Lenovo
Summary and Close
Networking Dinner
Speakers
Jonathan Tullett
Associate Research Director
IDC
Read bio
Jonathan Tullett
Jonathan Tullett is Associate Research Director for IT Services across Sub-Saharan Africa. His specialist areas include IT services, outsourcing, cloud computing, information security, and digital transformation.
Originally from the U.K. and currently based in Johannesburg, Jonathan has spent two decades working in technology and media across Europe, the Middle East, and Africa. In addition to consulting and research, he has worked in cybersecurity and application development.
Jonathan leads research and consulting projects across Sub-Saharan Africa as well as engagements in Europe and the Middle East, helping customers navigate emerging digital business opportunities, refine competitive go-to-market strategies, and gain insights into regional market performance.
Jonathan combines a deep understanding of both business and technology to deliver actionable insights for clients, who include global hyperscale cloud providers, regional telecom operators, local and global systems integrators, and managed service providers, as well as end-user organizations including financial services and government.
Event Sessions
One Day Event 5:50 pm
Open Discussion: Redefining ROI: Building the Business Case for Healthcare Transformation
Healthcare CIOs are under pressure to justify technology investment using financial frameworks that were not designed for clinical environments. Traditional ROI metrics capture cost savings but fall short when outcomes like diagnostic accuracy, care continuity, and clinician retention carry equal weight. Senior technology leaders in the South Africa’s Healthcare sector examine how a more complete investment case can be constructed.
One Day Event 5:00 pm
IDC Welcome and Keynote: Sustaining Digital Transformation in South African Healthcare in the AI Era
EMEA healthcare IT spending is forecast to grow at a 9.4% CAGR through 2029, but investment alone will not close the readiness gap. This session benchmarks where South African organizations stand on the digital maturity curve and outlines what it will take to turn digital spending into measurable outcomes.
Thibault Dousson
SSG Director, META
Lenovo
Read bio
Thibault Dousson
Thibault Dousson is an enterprise commercial and P&L leader with 15+ years of experience driving growth and AI-led digital transformation across META, Levant, Turkiye, and Africa. He currently serves as Director for Lenovo Solution Services Group for META based in Dubai. Leading the shift from product-led selling to services and solutions-led growth, scaling recurring revenue models, and building high-performing multi-country teams.
Previously, he was Country General Manager for Lenovo Southern Africa and held progressive leadership roles at Hewlett-Packard South Africa, including Managing Director. He holds an MBA from Grenoble School of Management and is fluent in English and a native French speaker.
Event Sessions
One Day Event 5:50 pm
Open Discussion: Redefining ROI: Building the Business Case for Healthcare Transformation
Healthcare CIOs are under pressure to justify technology investment using financial frameworks that were not designed for clinical environments. Traditional ROI metrics capture cost savings but fall short when outcomes like diagnostic accuracy, care continuity, and clinician retention carry equal weight. Senior technology leaders in the South Africa’s Healthcare sector examine how a more complete investment case can be constructed.
One Day Event 5:20 pm
Building the Infrastructure Healthcare Transformation actually Needs
Digital transformation in healthcare is stalling not because of a lack of vision. Fragmented systems, legacy hardware, and non-interoperable platforms are creating a ceiling on what AI, virtual care, and integrated data strategies can deliver. This session examines what infrastructure-ready healthcare looks like in practice, edge computing at the point of care, secure and compliant data architecture, devices built for clinical environments, and managed services that reduce the burden on IT teams,
Partner
Sponsored by
Lenovo
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.
Venue
The Maslow Hotel Sandton
Vertex Ballroom
Rivonia Rd, Grayston Dr, Gauteng
Sandton, 2146, South Africa