16 Apr 2026
Paris
IDC, AWS & Genesys
From Compliance to Innovation: Take Control of Your Customer Experience
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Sponsored by
Deliver Customer Experience with Full Control in a Sovereign Environment
Digital sovereignty is no longer optional — it has become a strategic priority for the most forward-thinking organizations. According to IDC (EMEA, 2025), nearly one in two European companies now places digital sovereignty at the heart of its technology roadmap.
For IT leaders, the challenge is clear: leverage AI and intelligent customer journey orchestration to drive innovation, while ensuring complete control over data, data residency, and regulatory compliance.
So how can organizations accelerate innovation without compromising control?
An Executive Dinner Discussion
Hosted by IDC, in partnership with AWS and Genesys, this exclusive dinner will bring together IT and business leaders, industry experts, and technology partners in the prestigious setting of the Hôtel George V in Paris.
In an intimate and interactive environment, this event offers a unique opportunity to exchange real-world insights and explore how sovereign architecture can become a strategic driver for modernizing customer experience.
On the Agenda
During the evening, we will explore topics such as:
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Turning digital sovereignty from a regulatory requirement into a strategic advantage at board level
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Orchestrating intelligent customer journeys within a sovereign cloud environment, such as AWS European Sovereign Cloud
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Deploying AI in regulated environments: agentic AI, responsible personalization, and robust data governance
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Reducing regulatory friction (GDPR, DORA, EU AI Act) while accelerating innovation
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Identifying key barriers to modernizing CX while maintaining full control of data
The evening will feature expert perspectives, followed by an interactive discussion with participants.
Key Topics
Digital sovereignty: from compliance requirement to competitive advantag
Intelligent customer journey orchestration in a sovereign environmen
AI and data governance: innovating in regulated environments
Reasons to participate
By joining this dinner, you will:
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Connect with peers and experts facing similar IT and business challenges
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Discover how sovereign architecture can become a strategic accelerator
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Identify practical ways to modernize customer experience while maintaining full control over data
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Learn how Genesys Cloud protects customer data leveraging AWS European Sovereign Cloud
Agenda
IDC, AWS & Genesys
One Day Event
Welcome and Networking Cocktail
IDC Welcome Speech and Positioning
Cyrille Chausson
Research Manager, IDC Europe
Welcome from AWS and Genesys
Rodrigue Vitini
Digital Sovereignty Specialist Solutions Architect, AWS
Laurent Deville
Senior Manager Solutions Consulting, Genesys
Dinner Roundtable Discussions
- Digital sovereignty: from compliance requirement to competitive advantage
- Intelligent customer journey orchestration in a sovereign environment
- AI and data governance: innovating in regulated environments
Thank you from IDC, AWS and Genesys
Speakers
Cyrille Chausson
Research Manager
IDC Europe
Read Bio
Cyrille Chausson
Event Sessions
Thursday, April 16 2026 7:30 pm | Location:
Mots de bienvenue par IDC
Rodrigue Vitini
Digital Sovereignty Specialist Solutions Architect
AWS
Read Bio
Rodrigue Vitini
Event Sessions
Thursday, April 16 2026 7:45 pm | Location:
Présentation AWS & Genesys
Laurent Deville
Senior Manager Solutions Consulting
Genesys
Read Bio
Laurent Deville
Event Sessions
Thursday, April 16 2026 7:45 pm | Location:
Présentation AWS & Genesys
Partners
Sponsored by
AWS
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers more than 398 fully featured services spanning compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development. With 123 Availability Zones across 39 geographic regions globally, and announced plans for 7 additional Availability Zones and 2 more AWS Regions in the Kingdom of Saudi Arabia and Chile, AWS provides the infrastructure to support virtually any cloud workload.
Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, accelerate innovation, and reduce costs. AWS continues to invest in expanding its global footprint and service capabilities to help organizations of all sizes transform their businesses and achieve their goals.
Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Venue
Hôtel George V
An Evening at the Salon Napoléon – Hôtel George V
31 Avenue George V
75008 Paris
Step into the elegance of the Salon Napoléon, located in the heart of the Hôtel George V. With its refined wood paneling, grand chandeliers, and exceptional furnishings, this iconic venue provides the perfect setting to engage in meaningful conversations with IDC, AWS, and Genesys.
An exceptional evening where innovation, expertise, and high-level networking come together.
Participation Criteria
This event is intended for employees of client companies who hold key responsibilities. To ensure a relevant and enriching audience, registrations from technology vendors, system integrators, or consulting firms may be declined at the organizer’s discretion.